Is it possible to return the booked ticket. How do I return plane tickets purchased online? When the money comes

Tickets from companies can be refunded under various conditions related to the size of commissions, fines and other box office fees.

Many passengers are worried about how to act in the event of an error in booking a ticket on the website or if they are late for their flight.

A passenger of any airline has the right to return a ticket of any kind. On the basis of the law “Approval of Russian Aviation Rules”, each passenger has a legal basis to request the provision of this service.

All Russian airlines fall under this rule in 2020:

• Aeroflot,
• Victory,
• Ural Airlines,
• Russia,
• UTair and others.

Only in rare cases will the passenger be able to receive the full amount for the ticket purchase. In other situations, each airline has its own terms of boarding ticket refund. For example, funds can be withheld based on the following:

On what grounds can funds be withheld

1. Return fees.
2. Fine.
3. Forfeit amounts.

Upon receipt of the refunded funds, the withheld amount must not exceed 25%. However, in order to count on the air carrier's compliance with this rule, the customer must comply with the rules established for passengers.

For example, it is better to inform him about his decision to return a ticket as soon as possible, maximum 24 hours before the departure of the aircraft. Otherwise, the customer may be denied a refund for the purchase.

Tickets purchased from foreign carrier companies

Foreign companies operate in a similar manner and return fees can be very low. But still, you should not quickly scroll through the terms of the agreement and rush to put a "tick" in a sign of your consent. Some sections deserve special attention, so you need to read them in advance so as not to put yourself in an awkward situation.

Foreign flights operate on individual terms. The amount of the fine can vary from 40 to 300 €. Some companies do not adhere to the policy of applying fines at all.

When working with a ticket on the website of a foreign company, language difficulties may arise. Therefore, understanding the meaning of the information indicated on the ticket will allow you not to remain in the dark about its type and subsequent opportunities. Knowing the following terms can be helpful:

• Refundable - refundable.
• Non - refundable - non-refundable.
• Non - refundable in case of no - show - non-refundable if the passenger does not appear.
• Charge, fees apply - subject to exchange, but paid service.
• Charge 100 € - The commission is 100 €.

Non-refundable tickets

There are so-called non-refundable boarding tickets, which are on sale from foreign companies and from Russian airlines. They are in high demand among travelers looking to save money on their flight abroad. But even for these tickets, you can get a certain amount of refunded funds, although it will be very small.

The bulk of the money will be lost, but you can hope to get a refund for the seat reservation or for other airport taxes.

The so-called economy tickets have the least favorable conditions for the refund of the purchase fee. On average, you can be guided by the fact that 900-1500 rubles will be withheld by the company.

In case of emergencies or a situation that occurred through no fault of the client, the airline undertakes to return the full cost of the amount spent for the purchase of the ticket. Such valid reasons include the following:

Cases in which you can get a refund for a non-refundable ticket

1. An airline client was diagnosed with an illness that may require urgent medical attention, which will cause difficulties in flight and a threat to life.
2. The passenger lost a close relative, which is why the trip was canceled.
3. The airline did not fulfill the terms of the contract.

Any of the listed reasons is the basis for the airline to refund the full amount spent on the payment of the travel document.

The client must take care of the availability of an appropriate document that can prove the authenticity of the situation.

If an application for a visa is rejected, the passenger is obliged to submit photocopies of the pages of his passport, in particular, the page with the affixed mark on the refusal to open a visa. The detected disease must be confirmed by an appropriate entry in the patient's medical record or other documents from the hospital. In a situation of death of a loved one, it is important for the passenger to present a death certificate and a document that can confirm family ties.

A full refund for the purchase of a ticket is possible if the flight was canceled by the airline or was delayed, postponed, or affected the fact that the connection could not be performed properly, according to the schedule. It is quite rare for a company to admit guilt, so passengers should be well aware of their rights.

Find out more about non-refundable tickets and how to get them back in the video.

How long does it take for a refund?

From the moment a passenger makes a request for a refund, it can take from a week to several months.

For shipping companies there are no limits in this area, and each operates according to its own system, which you can learn from a representative.

When buying an air ticket via the Internet, the client of the company can expect a refund in the last resort after three months.

Where and how to return the plane ticket?

There are several options for where a client of the company can apply for a refund operation. The passenger can use one of the available options:

Ticket refund options

• Go to the official website.
• Contact the hotline.
• Ask a travel agent for help.
• Return through the ticket office of the airport.

When deciding to return a travel document through the company's website, you must go to the ticket booking section. Each of them has its own number, after the introduction of which the operation will begin to return the pass and return the remaining money.

Each website of the carrier company has a similar interface, where the contact number of the hotline is always given at the end of the main page. To return the ticket, you need to tell the booking number to the operator. You should be prepared to explain the reasons to the authorized employee.

You can also return a ticket purchased through a travel agency through the company's website, or by calling one of the contact phone numbers. Next, you will need to follow the instructions of the employee.

If a passenger bought an air ticket at the box office, then it can be returned in the same way. The cashier will need a ticket for a seat and a citizen's passport. The money will be returned immediately after deducting the withheld commission.

If the owner cannot return the ticket himself, then an authorized person can do it. In this case, a power of attorney must be drawn up, which must be certified by a notary office. This solution will allow you to easily resolve the issue of refund without the personal participation of the owner of the boarding ticket.

Electronic tickets and features of their return

Who can fill out the application?

• Passenger.
• Trusted representative.
• The owner of the bank card with which the ticket was purchased.

Mandatory data:

• Full Name.
• Passport series and number.
• When and by whom the document was issued.

The petition must clarify the following needs of the client of the shipping company:

• Request for cancellation of the air travel agreement.
• Request for a refund of money spent on the purchase of a boarding document.
• Confirmation that the passenger is aware of the amount that will be refunded to his account.
• Confirmation of awareness of the amount withheld as a fine or commission.

The order details include the following data:

• PNR - order number.
• Direction of the route.
• Number of ticket.
• Departure date.
• Name of passengers.
• The amount requested for the refund.

• Full name of the recipient.
• TIN of the recipient.
• Card number.
• Full name of the bank.
• Checking account.
• Bank correspondent account.
• Citizenship.

The applicant must indicate the contact phone number, the date of filling the document and sign.

Nowadays, because of convenience and time savings, most people shop online, including booking flights. Therefore, to purchase them, it is not at all necessary to go to an air ticket office or contact a travel agency. On the websites of airlines, you can choose and book the most suitable option yourself.

Important! Air tickets purchased online are no different from those purchased in the usual way.

Often, having seen a favorable tariff for a planned flight, promotions, discounts, tourists are not interested in the terms of its delivery and exchange, if necessary. Do not worry, you can almost always get back the money spent or part of it. Let's figure out how to return a ticket with the least financial losses.

Electronic ticket and fare

First of all, pay attention to the tariff indicated by the air carrier.

Print the e-ticket to be returned, it will contain all the information you are interested in:

• point of departure (airport) and destination;
• surname, name, patronymic of the passenger;
• number of your passport or other identity documents;
• airline code;
• flight number;
• booking class;
• type of tariff;
• date and time of departure;
• the tariff set by the airline;
• cost and ticket number;
• date of issue and expiration date.

Non-refundable tariff

It is worth making sure that the ticket, purchased via the Internet, does not have a mark in the fare: “Non Ref” or “non refundable”. This word in translation means "irrevocable". At this rate, the cheapest tickets are purchased, under a special promotion and on low-cost airlines. Such non-refundable budget fares can be called differently for different airlines.

For example, at PJSC Aeroflot these are economy class tickets: budget (saver) and promo (promo). In this case, it will be difficult to return the money. It is usually allowed to reschedule the departure date with an additional charge by making changes to the issued carriage.

Sometimes this is an easier way out of the situation. According to the Federal Law of 20.04.2014. No. 79-FZ "On Amendments to the Air Code of the Russian Federation", air carriers have the right to sell two types of air tickets. Some of them provide for the conditions for the return of the carriage charge upon termination of the contract of carriage, while others do not.

It is important to know! You can get a refund for a ticket purchased at a non-refundable rate in case of illness or violation of the airline's contract of carriage. In case of a voluntary cancellation of the flight, the passenger will lose the previously paid amount of the carriage charge.

Return procedure

Let's take a look at how to return a plane ticket purchased at a regular rate over the Internet.

Important! Rule number one - apply for a refund to the place where you purchased the ticket.

Since the purchase was made online, you don't have to go anywhere. It is necessary to find the appropriate form on the website where the ticket was booked and fill it out. Please fill in all the required information carefully:

• flight number, ticket and booking code;
• exact date and time of departure.

Attach to the relevant application:

• scanned passport (page with photo);
• payment receipt or bank statement.

If there is no specific application form on the site, then it is possible to fill it out arbitrarily, call the specified contact numbers or write to the specified email address. You can make a call to the airline's hotline or use the support services on the website.

It is important to keep in mind when returning an air ticket that only the person who bought it can issue an application for a refund. Another person does not have the right to return it without an appropriate power of attorney.

Pay special attention to the correctness of filling in all ticket and personal data. Indeed, in case of errors, the application will not be accepted for consideration and you will have to write a new one. You can miss the most favorable deadlines for submitting documents.

What is the best time to return the ticket

Thinking about the question of how to return a plane ticket, first of all, you need to remember two main things:

1. If a passenger voluntarily cancels a flight, it is best to notify the air carrier one day before the specified check-in time for the flight in order to get back the amount paid for the ticket without paying a penalty. This applies to return rates;
2. Refunds may vary from airline to airline. You must read them on the official websites. But, as a rule, the more expensive the ticket, the less problems there will be with its return;

Why is the application deadline important? The earlier you return your ticket, the less fines or fees you will pay to the carrier. According to the Federal Law of 20.04.2014 No. 79 "On Amendments to the Air Code of the Russian Federation", there is an obligation for airlines to return all money (carriage charge) paid for a ticket purchased at a refundable fare, subject to notification of the cancellation of the flight 24 hours or more before the end of registration for flight.

If the ticket is returned less than a day before the end of check-in for the flight, but not later than the specified time of its completion, the forfeit is 25% of the carriage charge and other expenses actually incurred by the air carrier. This rule applies to return rates.

So, how to get the full refund of the money spent on the ticket purchase and how much of the refund can the passenger expect? The airline may reduce the amount of the forfeit indicated above. It is recommended to read the rules for applying your fare on the official website of the carrier. It describes in detail all the conditions for returning a specific ticket.

Forced and voluntary ticket refund

It is necessary to distinguish between forced refusal to fly and voluntary. For example, hospitalization, illness of family members and other force majeure circumstances beyond the control of a person can change his plans. In this case, along with the passport, you must present the document that is the reason for the refusal to fly. For example, a hospitalization certificate.

It is important! If the forced refusal is recognized, the airline will refund 100% of the previously paid carriage charge.

How to return a child ticket

We figured out how to get the money back for a surrendered adult ticket. With children, a similar procedure takes place. Only in addition to your documents, you must provide documents for the child (birth certificate or passport, that is, the document by which the ticket was purchased).

What to do if a flight is canceled

The following question may also arise: "How to return an electronic ticket for an airplane when a flight is canceled or postponed for an indefinite period"? In this situation, you will need the owner's passport, air ticket or check (certificate) of its purchase (in case of electronic booking).

Note! The money must be returned to the passenger in full when the flight is canceled.

How the airline will return the money

After submitting an application for a ticket refund, the average processing time is 7 days, but it can last up to a month. It depends on the carrier.

Funds are returned to the tourist in the following ways:

• cash;
• transfer to an electronic wallet;
• by transfer to the current account;
• transfer to a bank card.

Most often, the same method of transferring funds for a surrendered ticket is chosen as it was paid for when booking.

It is important to provide the necessary additional information to expedite the return procedure:

• bank details, current account;
• the name of the electronic system for transferring, for example, Webmoney;
• e-wallet number.

It all depends on how the funds will be transferred.

Note! If within 90 days the airline does not respond to the refund application, the passenger has the right to go to court.

In some cases, it is more profitable to change the date and time of departure, rather than refuse the flight. For some business class fares, a refund of the carriage charge is possible even if the notification of the cancellation of the flight after the end of the specified check-in time for the flight.

How to return a ticket and not lose money

Having considered the question of how to return a ticket, which is relevant for many passengers, it is important to remember the following rules:

1. The procedure for returning electronic and regular tickets is practically the same. By purchasing it online, passengers save their time. In the case of a ticket refund, the filling out and submission of documents takes place on the same resource where the booking was made;
2. If the passenger voluntarily cancels the flight, it is important to apply for a ticket refund at least one day before the flight check-in. If this condition is met, you can get up to 100% of the original cost back;
3. The easiest way is to return business class tickets, the more difficult - at budget fares. In some cases, it is recommended to agree to a change in the previously scheduled departure date, so the passenger will lose less money;
4. In case of forced return, circumstances beyond the control of passengers, it is necessary to submit documents confirming the reason for the refusal of the flight. In this case, the passenger will not be charged fines and commissions even if the ticket was returned in less than a day;
5. If the flight is canceled due to the fault of the airline or is postponed indefinitely, the client has the right to receive 100% of the initial ticket price when it is returned.

Answering the question of how to return a ticket with the least financial losses and analyzing all of the above, we can draw the following conclusions:

1. Before booking a flight online, carefully study all agreements and instructions provided on the website by the airline;
2. If there are circumstances that force you to cancel the flight, the passenger must return the tickets purchased via the Internet as soon as possible by filling out an application for their return;
3. Fill in all the necessary documents carefully and without errors;
4. Save your time by booking and returning tickets on the websites of reliable airlines;
5. You should not be afraid to buy them in advance, having found a suitable option on the Internet, because the procedure for returning an air ticket is easy, and prices for early booking are cheaper.

Video

Successful flights to all passengers!

Unfortunately, sometimes trips have to be canceled and tickets returned. And the question immediately arises: how to do this? Is it possible to pass it in the way it was bought, that is, online? Or do you need to go through the whole city to the ticket offices? Let's see how to do the right thing when you need to cancel or reschedule a trip.

What tickets can be returned and in what time frame?

When will a cheap plane ticket be unprofitable? Correctly, when exchanging or returning. You can lose all your money spent. Pay attention to the information on airline services before buying a ticket, not after. Then your life, as well as the flight by plane, will become more comfortable.

The first rule is to read carefully the conditions before buying a ticket, study the information that is indicated on the ticket itself. If you bought a ticket marked “Non Ref” (“non refundable” in translation means - non-refundable, non-refundable), then, as the name suggests, it will be impossible to return the ticket. This means that you will not be able to get the money back.

Tickets with this mark are sold on low-cost airlines, that is, in low-cost airlines. They save on additional services, such as meals during the flight, and therefore have lower Economy Class than usual. Tickets marked « NonRef "are usually sold at the cheapest places.

Additional Information. According to the Air Code, article 108, refunds can also be made for an economy class ticket. The fine is possible by law up to 25%.

A refund for a ticket without this mark is possible. Its main principle: the earlier you return the ticket, the more profitable it is for you. All the details of this procedure, and most importantly, the conditions, can be found on the same website where you ordered them. But the principles of most carriers in terms of your benefit are as follows:

• deadlines for ticket return;
• transfer of the flight date, not cancellation;
• ticket price.

If you purchased tickets at special rates (promotions), then you are unlikely to be able to return the ticket. On the contrary, you can return a business class ticket without any problems.

It is much easier to return tickets for expensive seats than for cheap ones.

If you are refused, try to negotiate a rescheduling. The ticket fee is not refundable.

Sometimes there may be a penalty or fees included in the return procedure. The approximate ratio of funds that the airline can refund are as follows:

• If you return your ticket more than a day in advance, you will most likely receive about 100% of its value (no commission).
• If less - 75-80%.

By the way, if you change your mind, then urgently let the carrier know about it. You don't have to wait or drive through the city, you can pre-notify. Making a phone call or other communication will save you more than just time. Perhaps this will be the right watch for a 100% refund.

Return procedure

If unforeseen circumstances happened at the last moment, then try to take into account the previous wishes and return the ticket as early as possible. In this case, the amount of fines will be less. Under certain circumstances, it is possible to postpone the flight even if the plane has already departed.

Attention! It is best to return the air ticket no later than 4 hours before the departure of the plane. This will ensure that you will receive a partial ticket price.

This is possible if you are late or you are not allowed to board the flight by the security service. But this rarely happens. Most often, there are cases when a potential passenger refuses on his own initiative. And here the most important thing for you will be time.

Try to keep within 24 hours, then your chances of getting a 100% refund will increase.

In order to return the ticket, follow the following algorithm:

1. Please contact the place where you purchased the ticket. The request can be sent to the air ticket office, directly to the carrier or to the travel agency. There are times when the agency refuses to accept the application. In this case, bypassing an intermediary, you need to send an application directly to the airline. The main thing is to do it promptly, within a day. If the main argument of your agent is about the non-refundable conditions of the ticket (marked "Non Ref"), then decide for yourself whether you will sue.
2. We write a statement. It can be written on the spot, or it can be sent by e-mail. For those who order online: the airline's portal has ready-made forms where you need to enter your data.
3. If you fill out an application online, then you need to attach a scan of your passport and send it by e-mail.
4. If you want to postpone the flight date, and not return the ticket, then you need to contact the airline employee or find the appropriate function on the website.
5. When buying a ticket through an intermediary, for example, through a travel agency, you should know that you will receive the money a little later. By contacting directly, you will be paid immediately. And through an intermediary: first, the funds will go to the account of the travel agency, then the intermediary will transfer it to you.

Attention!When filling out the main thing: the accuracy of the presentation of information and the absence of errors. If they are available, you will need to fill out the following application, which is unprofitable in time.

If you go directly to the place where you bought the ticket, then be prepared for the fact that you need to present your passport and ticket. The application states:

• your flight number;
• your ticket number;
• Booking number;
• date and time of departure.

Refunds will be processed in the same way as payment. So, if you paid in cash, the funds will be returned to you as well. Although, this now happens extremely rarely. If it was a card payment, it will be transferred to the same account. Consideration of the application lasts from a day to a month. In the case of a ticket exchange - instantly. It is more profitable both in terms of time and money. If you lose, then the very minimum.

Peculiarities of e-ticket delivery

Basically, the rules for returning e-tickets are the same as for regular tickets. You need to familiarize yourself with the terms of return and take into account that you can return it as well as receive it. Or you can directly contact the airline. There will be no difference in terms of refund here.

There are two types of returns:

1. Voluntary return - the way in which the vast majority of people return funds. The reasons for voluntary return can be both domestic force majeure (illness or death of relatives and friends), and problems at work. In this case, expensive tickets, such as business class, are returned without problems.
2. Involuntary return counts: flight delay, cancellation or transfer to another time. If the passenger considers it impossible to reschedule the flight, then he can contact the airline with a request to return the money. If the death of the passenger suddenly occurred, then the return is also equivalent to the forced one. In the event of a change of aircraft and a change in the conditions of the flight (class), the passenger can apply for a refund if he believes that such an exchange is inconvenient for him personally.

When buying an electronic ticket, the refund is similar. However, there is no need to return anything, since the e-ticket exists as information in the airline's database. The confirmation is your passport.

The system of fines differs among carriers. You need to know the following:

• fines will not be applied to those tickets that were purchased without discounts;
• fines cannot be more than 25%, although in some cases airlines impose additional penalties;

• tickets bought shortly before boarding will be as problematic as non-refundable tickets.

It is faster and safer to return the ticket as you received it, that is, online. It is faster not only in time (you do not have to wait, for example, in the morning to go to a company or travel agency). It is also convenient in terms of money. The money is transferred to you directly. Although in some cases, when you hand over in advance and meet the deadlines, you can go through this procedure through intermediaries.

Non-refundable ticket: what is it and is it possible to return it

In the summer of 2014, changes were made to the Air Code, which came into force in 2015. These are so-called non-refundable tickets. Non-refundable tickets are marked on the document with a mark « NonRef ", that is - non refundable, non-refundable (from English). These tickets can be:

• economy class;
• youth tariff (12-24 years old);
• promo-economy.

Refunds for such tickets can only be made for forced reasons (described above). In these cases, you can count on compensation from the airline. You can try to get the money back through the courts. Fees that are not legally non-refundable can be returned.

Video: how to get money back for a non-refundable ticket

Refunds of air tickets are not an exclusive procedure; rather, it has become the norm for some categories of people. Therefore, it is worth treating it as in other cases when you are acting according to the law: first, you should carefully read the conditions for the provision of services by the airline, then buy a plane ticket.

Airplane tickets can be returned and received the full cost of the flight. It is also possible to return the cheapest non-refundable air tickets, but get only a fraction of the money. If you change your plans, cancel your trip or miss your flight, then knowing the rules according to which airlines are obliged to return the cost of air transportation to passengers, you can not lose all your money.

Avianity Search does not write out plane tickets (does not sell air tickets), but only compares their prices with airlines and ticket agencies. Avianiti will find the cheapest flights and offer to buy them from an airline or agency. In the search results, under the Buy button, a list of air ticket prices and links to airlines and agencies are displayed.

For all questions related to air tickets, you must contact the airline or agency. Avianity does not store any booking details.

How to find out in which agency you bought tickets

The airline and agency that sold the tickets will be indicated on the payment receipt and on the electronic ticket form. Also, the details of the company that sold the plane tickets are displayed on the bank statement.

If you cannot contact the agency, you can contact the airline that operates the flight. All data about air tickets and passengers after the purchase of tickets is transferred to the carrier.

When can I get a refund for air tickets?

The conditions for refunding airplane tickets depend on the reasons. If the return of air tickets is voluntary and the passenger refuses the flight for his own reasons, he agrees to the terms of the airlines and fines. The amount that the airline will refund for unused tickets depends on their fare. The cheaper the fare, the less chances you have to return your tickets. If you are planning to fly in a charter, economy class or buy a special offer, please note that if you cancel your trip, you will not be refunded the full cost of the air tickets, and you will have to pay extra when exchanging it.

Refunds due to the fault of the airline

The passenger can refund the full cost of air tickets in case of a forced refund, which is the fault of the airline.

• Flight rescheduling or cancellation for more than 3 hours.
• Flight not on schedule.
• Flight route change.
• The airline does not provide flight connections.
• Lack of space on the plane (overbooking or overbooking).
• Delay of a passenger due to security screening at the airport (if no substances and items prohibited for carriage were found during the screening).

Refunds of the full cost of air tickets are also possible in case of refusal to obtain a visa, in cases of hospitalization, death or illness of a passenger or his close relatives. Each case of airline ticket refunds is analyzed individually, requiring supporting documents: a certificate from the embassy or hospital.

Non-refundable flights

The hardest part is getting money back for non-refundable flights. They are labeled Non Ref (Non Refundable) in the Restrictions section, which means Non Refundable. Even if there is no inscription, carefully study the information "Refunds" and "Exchange" (Change), because buying a ticket, you agree to the terms and conditions of the airline.

Non-refundable air tickets are non-refundable fares, most often they are sold for promotions and special offers. All airlines have such air tickets, and this tariff is especially popular with low-cost airlines: "", and others. It is forbidden to return non-refundable air tickets, but there are exceptions.

In what cases can non-refundable air tickets be returned

For non-refundable air tickets, you can return money in the following cases:

• Diseases of a passenger, a member of his family or a relative who is flying with him on the flight.
• Death of a passenger's family member or close relative.
• Cancellation of flight due to flight delay.

These cases must be documented before the end of check-in for the flight and medical certificates must be submitted to the airline.

For non-refundable air tickets, you can return part of the money in the amount of the airport tax without a valid reason or documentary evidence. This is stated in the rules of the Air Code. The airline will not refund an amount equal to the fare of a non-refundable ticket.

How to exchange tickets

A hassle-free exchange for another flight is rare and in most cases you will have to pay extra for it. The amount of the surcharge is calculated from the amount of the fine and the difference in the cost of tariffs. The rules are the same: the cheaper the air ticket, the more expensive its exchange. Business class flights are generally exempt from commission. If you want to exchange air tickets, then do it as early as possible and be sure to before the plane takes off. Compare the terms of return and exchange - sometimes it is more profitable to return the current ticket and buy a new one.

How to return air tickets if you miss your flight

Refunds in case of missed flight depend on the fare and airline rules. Most likely, the money for the ticket will not be returned, or a serious fine will be deducted. As soon as you realize that you are running late, immediately call the airline and warn about it. This will get you back at least a portion of the airfare - airport tax. If you are late for check-in, but the departure has not yet been announced, run to the counter and try to solve the problem with the airline employees. Some air carriers make concessions and allow the exchange of tickets.

How long to wait for money after returning air tickets

The exact time for a refund depends on the date of application, method of payment and airline. If you ordered air tickets through a bank card, then the transfer will be sent to the same card within 5 days to 2 months.

It is necessary to issue a refund of air tickets where they were bought: on the website of the airline or ticket agency through the feedback form or by e-mail. Prepare a copy of your passport, air tickets and details - recipient's account, full name of the bank, BIC and correspondent account. If the letter or application is not answered within 3 days, you need to call and find out the reason.

If you want to reduce risks, choose a tariff with flexible return terms. For information on fares, see the airline's website. The most favorable conditions for refund and exchange are valid for business class tickets, the most inconvenient are non-refundable air tickets. Do not forget that you can return or exchange tickets only where you bought them.

We will describe how to return an electronic plane ticket purchased over the Internet. Indeed, today shopping through the worldwide network has become a very common practice. This saves us time, effort, and sometimes money. On various sites and portals, you can find very advantageous deals when looking for a suitable tour or flight.

But sometimes our plans change. Every day hundreds of people return the tickets they bought back, as life makes its own adjustments and you have to give up the desired trip or postpone it to another time. What to do with an electronic document?

Types of air tickets

Many factors influence whether it is possible to return a plane ticket to the ticket office and get your money back. One of the main ones is the type and conditions on which it was purchased. So, airlines provide two main options:

• Refundable - those that imply the ability to exchange or return to the cashier. Often, in this case, you have to pay a fine, but the fact itself remains unchanged - when you change plans, you can compensate monetary losses in full or in part.
• Non-refundable - are not subject to compensation for the cost in any amount, which is initially stipulated in the conditions of their purchase. Such tickets must be marked “Non Ref” or any other, indicating that the document cannot be exchanged back for money.

Although even in the second case, there are some exceptions. For example, if any misfortune occurs, the passenger is sick or a relative died, then upon providing supporting documents, the airline undertakes to return part of the amount for the purchased ticket. A similar situation arises when a flight is canceled due to the fault of the airline.

It is important to read all the terms and conditions that affect the possibility of a return or making any changes before making a payment. Often, travel documents that cannot be returned are sold by low-cost airlines or as part of promotions, with discounts and bonuses.

You should also take into account the type of ticket purchased - economy class, business class, regular, children, etc. And although each company has its own rules regarding the return of any travel documents, such a pattern is still observed. The more expensive it is, the less problems arise and the lower the fines for its exchange or return. For example, it will be difficult to return a ticket for an Aeroflot economy class plane.

Various airlines impose penalties on refunds. Therefore, the final amount of the payment made will always be less than the full cost of the paid ticket. You need to calculate how much money you lose in each of the options in order to make a better decision.

Return time

Much will also depend on how many days before the flight you return the ticket. Carriers have their own rules in this regard, and yet there are general patterns:

1. If one or even more days remain before departure, then the company is obliged to refund the full cost of the purchased ticket. In some cases, the penalty specified in the conditions is deducted from the total amount.
2. When the document is returned on the last day, when less than 24 hours are left before the flight, only 75% of the total cost is expected to be paid. And depending on the type of document, various commissions can be foreseen.
3. When you try to return a ticket in a few hours, it is much more difficult to get money, and penalties increase significantly. Sometimes it makes sense to exchange your travel document for another departure time. The same applies to the situation if you missed your flight for objective reasons.

img-fotki.yandex.ru

Who should I contact?

If you purchased a ticket at the box office, then return it in the same way. But what about online shopping? Then it is worth contacting the very service with which the payment was made. This could be:

Detailed procedure

When trying to return a ticket through a regular ticket office, it is enough to present it and your own documents confirming your identity. And what should be done to get the amount spent back through the company's website? This procedure is no more complicated than the purchase itself and takes a little time.

1. Go to the official website of the company from which you purchased your plane ticket. Find a section or a special form where you should fill out an application for the return of a document and money.
2. Here they are often asked to add a passenger's photo, a scanned copy of the passport and be sure to indicate your contacts.
3. It is important to enter in each window all the required data - flight number, ticket number, date and time of departure. Recheck the symbols several times, as any errors will lead to the cancellation of the application and you will have to write a second one.
4. In the event of a forced return of a ticket due to the fault of the airline or in the event of force majeure, it is also necessary to send documents confirming the death of a relative, the passenger's illness or cancellation of the flight for objective reasons.
5. Do not forget to include your refund method and all required details.

If, for some reason, the carrier still does not return the money for a return ticket, you need to go to court with the same package of documents and file an appropriate claim.

How long can I expect payment?

Depending on the circumstances, the chosen transfer method and the company's rules, this period turns out to be different. Any of the following options is available today:

• cash - you need to come to the cashier for it;
• electronic money - then be sure to write the name of the system and the wallet number;
• to the current account or bank card - you must specify all the details.

This procedure can take from a week to three months. Each airline has its own way of dealing with these issues. Sometimes it is possible to pay a slightly larger commission, but get the money back urgently. Then their return is carried out within a few hours or days.

If you decide to return the ticket, but still want to travel, then it makes sense to exchange for another departure time, which will be much cheaper and faster.

Video: return of electronic tickets.

When shopping for air tickets online, especially for the first time, take your time. Better follow these recommendations:

1. Carefully read all the rules of the airline and remember the conditions on which you purchase a travel document.
2. Consider the class, cost, direction and other features of the ticket. For example, business class offers not only more convenient seats and meals on the plane, but also a simple return or exchange procedure, the availability of changes, no fines, etc.
3. If you do not understand any of the nuances, it is better to check with an online consultant or by phone on everything that seems dubious.

When it is noticeable that the operator dodges questions, does not give clear answers, or the resource has a lot of negative reviews, it is better to find another, more reliable one.