Is it possible to return tickets already handed over. Quick search for cheap flights. Who will return the money

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Conditions for the return of air tickets purchased via the Internet

Before buying a plane ticket, carefully study the return policy, as there are different situations in life. The terms of delivery of tickets are different for all companies. For refusal to fly, airlines often impose commissions and fines.

Air carriers, depending on the comfort of the flight, have air tickets of various classes on sale. It is most profitable to return business class tickets, the passenger in most cases receives compensation in 100% of the cost. But with the seats on the plane, bought for the promotion, everything is much sadder. It is unprofitable to return such tickets.

Please note! If you find out about the impossibility of a flight in a few weeks, then you should immediately inform the air carrier about this, since the earlier you return the ticket, the more profitable such a refund will cost you.

Passengers do not always abandon the flight on their own initiative. Often a ticket refund can be triggered by factors beyond the control of the passenger:

delay or complete cancellation of the flight;
changing the route of the aircraft by the air carrier;
failure in the flight schedule;
the inability to dock flights in the way it was announced earlier;
failure to provide the passenger with the exact seat or class that he chose when purchasing a ticket;
if the passenger is late on board the aircraft due to the fact that he was detained during baggage inspection;
a company employee made a mistake when issuing a ticket;
a passenger or a relative flying with him fell ill (the presentation of a certificate in this case is mandatory);
death of the passenger for whom the ticket is issued or of his close relative (you will also need to confirm the relevant certificates).

For some air carriers, the fact of refusal to issue a visa serves as the basis for the forced refund of the ticket. All other cases will be automatically attributed to the voluntary surrender of the ticket, in which the funds spent on the purchase will be returned only partially.

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Where and how can you refund an electronic plane ticket

Let's talk about two main ways of returning an electronic ticket: at the airport ticket office or on the website where it was purchased. In this case, a regular paper ticket can be returned in the same way.

To return, you need to know:

The digital number of the purchased ticket;
The flight number you planned to fly;
Date and time of departure;
Reservation number.

All this data is in the email of the air carrier that came to you after booking your ticket. When making a return at the airport, it will be more convenient to print this letter, take it with you and present it to the cashier. He will help you fill out the return application and show you what to write in.

When returning an air ticket via the Internet, the algorithm of actions will be as follows:

Go to the airline's website;
Find the section on ticket refunds;
Fill out the application electronically with the information we mentioned above. Attach a scan or photo of the passport of the person for whom the ticket was issued to the application.

Please note! When returning a ticket at the airport ticket office, the procedure will be the same, as well as canceling a flight through an intermediary (travel agency).

We fill out an application

Another option for returning a ticket is to send an application along with a scan (or photo) of the passport to the air carrier's e-mail.

In the application, we must indicate:

Surname, name and patronymic of the person who was supposed to fly;
Date and time of departure;
Flight number;
Method of buying and paying for the ticket;
Details for a refund for the ticket price. This can be account information, bank card or e-wallet.

Important! Pay attention to the fact that when buying tickets through a travel agency, all flight cancellation operations are made out there, with an intermediary.

Refunds should be made only by the citizen for whose passport data the ticket was issued. Otherwise, representatives of the air carrier have the right to demand from a third party a power of attorney for the right to return the purchased ticket.

After accepting the application, the passenger can only wait. Unfortunately, the refund procedure sometimes takes several weeks. To speed up the process, you can sometimes call the airport and check the status of the application.

ATTENTION! Check out the completed ticket refund application form:

Attention! Our qualified lawyers will assist you free of charge and around the clock on any issue.

Which air tickets cannot be returned

Almost all airplane tickets purchased online can be returned.

But there are also exceptions to the rules, which include:

Air tickets marked "Non Ref", which translated into Russian means "can not be returned". Be careful when buying. Such tickets fly out in an instant, since they have a very attractive flight cost for the passenger;
Air tickets purchased according to the system of promotions and discounts. Airlines often allow an exchange for a flight on a different day and time, but prohibit making a refund.

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Although there are exceptions in this system. Non-refundable air tickets can be returned when:

The passenger or their relative is suddenly ill;
The passenger or their relative has died;
The airline is unable to fulfill the terms of the agreement between it and the passenger.

Attention! If it is not possible to provide the company representative with the documents immediately, you can present them within 6 months from the date of the ticket.

What needs to be done to return a non-refundable ticket:

Inform the air carrier about the impossibility of the flight for valid reasons (indicated above). The sooner you do this, the better;
Obtain a certificate or other document confirming that you have valid reasons for canceling the flight (sick leave, death certificate, etc.);
Write an application for a refund for the ticket and submit them to the airline for consideration along with copies of the documents. If it is not possible to come to the carrier's office, then the application can be sent by e-mail or by Russian Post. In the second case, always pay for the receipt of receipt so that you can know for sure that the letter has been received by the addressee.

Watch the video. Air ticket refund policy:

When is the best time to submit a travel document

The sooner you can return your ticket to the carrier, the better.

If you return the ticket more than a day in advance, then you can count on compensation of 100% of the cost minus the commission. But some companies impose fines and fees on ticket cancellation procedures.

If the ticket is returned less than 24 hours before departure, you will receive 75% of its cost back. If you cancel your flight more than 4 hours in advance, but less than a day, you have a chance to get a refund of 75% of the cost as well. But if the deadlines are tight, then there is a high probability of running into fines.

Note! If you miss your plane through your own fault or through the fault of the security service, you can also return your ticket. The fine will be large, but you can still return part of the funds. Sometimes it is more profitable to postpone a flight to another day than to pay an airline penalty.

When will the money be returned for the air ticket

The timing of the refund directly depends on many factors:

Place of purchase of the ticket (at the box office, online or through a tour operator);
Payment method (in cash, by card, from an electronic wallet);
Application deadlines.

The following refund options are available:

to the current account;
to the card of a certain bank;
to an online wallet;
in cash.

If you want to return money to your current account, then you need:

Full name of the person to whom the current account is issued;
Your TIN;
Account number itself;
Full name of the bank;
BIK bank;
Correspondent account.

To transfer money to an electronic wallet:

Full name of the sender of the money (or company name);
Payment system name (LiqPay, Yandex money, Webmoney and others);
The number of the online wallet itself.

To return to the bank card, you will need the card details and the owner's full name. Details can be taken from the banking organization itself or printed out in the service terminal (ATM).

Remember! Immediately after the acceptance of the application by the air carrier, all seats indicated on the returned ticket will be canceled. They become available again for sale. The procedure has no retroactive effect, it will be impossible to cancel the refusal.

How to return an air ticket and not lose money

Summing up the results of the refund of a plane ticket purchased over the Internet, we can say the following:

The procedure for returning an electronic ticket back is no different from returning an ordinary ticket. On the contrary, passengers save their time. They do not need to go to the carrier, they can quickly issue everything online and wait for payment to the specified account;
If you voluntarily cancel your flight, the main thing is to have time to return your ticket one day before departure. It is then that the passenger has a chance to return 100% of its value;
It is more profitable to return business class tickets. But with promotions and discounts, on the contrary. There is a risk of running into a forfeit or not getting a refund at all;
In case of force majeure (death, illness), even tickets marked "no refund" can be returned. But you will have to submit documents confirming the existence of valid reasons;
Cancellation or delay of a flight also refers to force majeure, due to which the passenger can return 100% of the ticket price without penalties and commissions.

Sometimes there are situations when it is necessary to return the ticket. This can be a voluntary decision of the passenger (family circumstances, change of plans, etc.) or forced (flight cancellation). Refunds are made according to the rules of the airline and the conditions should be discussed when buying a ticket. Please be aware that some tickets cannot be refunded.

What air tickets can I return?

Each company has its own details of the exchange, refund and payment of a fine when returning air tickets. But we can say with certainty that the premium class has the most favorable return conditions. The return and exchange of such tickets is quite convenient and the penalty is minimal and possible even after departure.

There are so-called "fully surrendered" air tickets. Their amount is returned in full, except for the money for the booking. Tickets returned with a penalty can be returned with a deduction of about 25% of the fare. Non-refundable tickets are non-refundable.

Ticket refund penalties

In the event of a forced return due to the fault of the airline, or in the event of the sudden death of a passenger, the penalty is not paid. For an economy class ticket, you will need to pay a return fine, the amount of which depends on the company you have chosen and varies from 900 rubles to 1500 rubles, foreign flights - from 40 euros to 300 euros. And some airlines do not apply penalties.

Penalties are paid if the passenger cancels the ticket less than three hours before the departure of the aircraft, as well as if the passenger does not appear for the flight.

Refund of air tickets purchased over the Internet

Even if you ordered a ticket via the Internet, it is possible to return or exchange it - however, with the same monetary losses as agreed by the airline. The funds will be returned to you on the card with which you paid for the ticket. The refund process can take up to 3 months.

Some online ticket offices make it easy to exchange or return tickets. You can also book and order tickets at low prices without leaving your home. Simple design and user-friendly interface will make it easy to find a flight anywhere in the world.

The editors of the site notes that it is advisable to plan your trips in advance and familiarize yourself with the terms of refund when buying tickets - this will help to avoid unpleasant situations.
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Changes in passenger plans may result in the need to return air tickets purchased online. The amount of compensation varies depending on certain factors.

Benefits of online shopping for flights

Buying aircraft tickets online is an increasingly popular option for many people. To do this, you just need to open the airline's website in the browser and select the appropriate flight time. Besides saving time, there are a number of other benefits:

practical;
rationally;
profitable;
fast;
round-the-clock user support.

Benefits of online ticketing

The online service provides information about all flights for a specific date to the city or country of interest, allows you to find out ticket prices. This way you can book a ticket using a computer or any other mobile device with network access.

By purchasing tickets in advance, the passenger of the aircraft can choose a comfortable time for travel without the need for connecting transfers and waiting for night flights at the airport. It also allows you to decide in advance on the seats in the cabin of the airliner.

The airlines' website usually offers tickets at different prices, which allows you to choose a business or economy class flight. It is not uncommon to find airline tickets at a discounted price. Thus, by purchasing a ticket in 1-2 months, a passenger can save up to 50% of the regular price.

It will take very little time to buy air tickets through the worldwide network, the booking process will take no more than 5 minutes. This will further reduce travel costs and avoid tedious waiting in line at the ticket office.

Important! Tickets for certain flights are marketed through websites. In particular, charter flights are sold on the official pages of tour operators.

Online support provides the ability to book a seat on the plane at any convenient time, including weekends and holidays.

The user can buy tickets for his family and friends. The paper version of air tickets is delivered to the address selected on the website.

Is it possible to return a plane ticket: will the money be refunded for a non-refundable type of air ticket

Most of the tickets purchased on the website can be surrendered. But there is a non-refundable type of tickets on which the mark “Non Ref” is placed, which in English means “cannot be returned”. You should be careful when booking, due to the low cost, this type of air tickets is especially quickly sold out.

Electronic tickets

The category of tickets issued for a promotion or a discount can be easily exchanged for a similar flight on another flight, but it will be difficult to get back the money spent. In particular, the cost of a ticket purchased at discounted fares is partially refunded. Therefore, when purchasing them, you need to make sure whether it is possible to return such air tickets when plans change and unforeseen situations arise.

Note! In some cases, it is possible to exchange a ticket for another flight for an additional charge.

To understand whether it is possible to return tickets that are non-refundable, you should refer to the regulatory legal acts. The legislation stipulates that passengers can return non-refundable air tickets in certain situations:

in case of illness of a passenger or his relative;
the passenger or his relative has died;
the aircraft cannot perform the flight for technical reasons or because of the flight delay.

It is worth noting an important nuance: the necessary documents must be provided within six months from the date of the intended departure.

Flight ticket refunds

How to return a non-refundable ticket to an air carrier

Confirmation of the legality of the requirements is a certificate from the medical institution, which is the basis for refusing the flight, in particular, sick leave, etc.

You need to fill out an application for a refund of the money spent on the purchase of a ticket and attach photocopies of documents, and then send it to the airline for consideration.

Important! It is recommended to immediately notify the airline about the impossibility of the flight for good reasons and the desire to make a refund.

If it is not possible to visit the air carrier's office, the application should be sent by e-mail or by registered mail through "Russian Post" or by courier delivery. The paper option of sending the application through regular mail has an important advantage: the sender receives an official notification that the letter has been delivered to the addressee.

Also, non-refundable tickets can be returned if the liner departed without a passenger who was late for the flight. But in this case, the amount depends on the tariff plan for which the ticket is issued.

Refunds for a full ticket purchased online

To transfer funds to a bank card, you will need to confirm the following information:

surname, name and patronymic of the account holder (these data refer to the passenger for whom the ticket was purchased);
identification code;
the name of the banking organization and the number of the settlement. buyer's accounts;
BIC of a banking institution and a correspondent account.

Ticket refund request

How to get money back for an e-ticket if purchased through an e-wallet? To do this, you will need to provide:

surname, name and first name of the recipient (directly to whom the ticket was purchased from);
wallet number;
the name of the digital organization (yandex money, web money, liqpay, rbk money, etc.).

When and how you can return your ticket

You can return tickets purchased online in the same way as the paper option at the airport ticket office, through the website where the ticket was purchased. To process a return, you will need to know the following information:

Flight number;
Purchased ticket number;
Booking number;
date and hour of the liner flight.

Note! This list of information is in the e-mail that came to the e-mail indicated during the booking. For convenience, you can pre-print this message and present it to the airline employee to fill out an application for a ticket refund.

The website of the airline or travel company has a return section, where there is a special form for entering information about the purchased ticket. In addition to this, you should upload a passenger photo or a scanned passport. When returning an electronic ticket by contacting the airport ticket office, you will need the same information as for the website.

Details on the procedure for refunding money for an air ticket

It is easier to return the electronic version of the ticket to the air carrier in the same way as the ticket was purchased, without spending time on a visit to the territory of the airline or the ticket office.

Web consultant

If the web resource where the seats on the aircraft were booked is equipped with an online consultation system, you can find out the necessary data through the chat. To resolve complex issues and provide complete information about return options, the operator will need to provide an e-mail, landline or mobile phone number.

Air ticket

Support Phone

Large enterprises in the field of air transportation, as a rule, have a round-the-clock passenger support service; for this, a Call Center phone is placed on the site, by calling you can get a certificate on the parameters of the fine charged from the initial ticket price.

Air carrier

In addition, as an alternative option, you can go to the office of the air carrier, having previously dialed their phone number to receive detailed advice on refusing air tickets issued through the worldwide network. In this case, it is necessary to list the information about the air passengers whose tickets must be returned. This will allow you to more accurately determine the carrier's commission and the amount of the fine that is assigned when returning air tickets. Each carrier has its own.

Travel agency

If the flight was supposed to be on a tour package, the transfer of the ticket is carried out by contacting a travel agency and an airline institution, however, the tour trip is also canceled.

Note! The penalty will be higher, and sometimes the ticket simply cannot be returned.

This point, as a rule, is negotiated when receiving a ticket from a travel organization. It is worth noting that the funds will not be returned instantly, but after a while.

Refund terms and conditions

Air ticket refund policies can vary significantly from airline to airline.

Before purchasing an aircraft ticket, you should carefully research the refund policy. The circumstances of ticket refunds are different for absolutely all firms. When passengers, for one reason or another, refuse to travel by air, commissions and fines are often set.

Refunds

Those who purchased a seat on the aircraft through any promotions receive additional complications and a lower amount of the original ticket price.

If the passenger has declared his intention to return the ticket 1 month or more before the flight, he will receive the most of the ticket price.

The flight cancellation is not always due to the passenger's personal reasons. This is often due to factors related to the work of airline personnel, weather conditions and other circumstances. For example, a traveler is forced to cancel a flight if:

delay or decision of the crew to cancel the flight;
airliner route change;
canceling or adjusting the flight schedule;
the impossibility of connecting flights along a pre-compiled route through several airports;
providing the passenger with a seat in the aircraft that is different from the one previously booked;
the passenger is late for boarding due to a delay at the stage of preliminary baggage check;
incorrect indication of information by the airline specialist when filling out the information at the time of ticket purchase;
illness of a passenger or a relative flying with him (presentation of a certificate of illness in this case is mandatory);
death of the passenger for whom the ticket was purchased or his close relative (confirmation by the relevant documents and certificates will be required).

Important! In terms of comfort, the first place is taken by seats in business class, and when such tickets are returned, the potential passenger returns the full amount of the flight costs.

Additional Information

In some airlines, the failure to issue a diplomatic mission and a visa to a foreign country is considered the reason for the impossibility of a flight. Other reasons not related to visa restrictions relate to a voluntary type of refusal to fly on an air carrier's plane, which means a reduction in monetary compensation in relation to the full cost that is due when the ticket is returned.

Air ticket

Passengers can also lose the paper version of the ticket. In this case, you can print it from the file received by email.

About the terms of return of air tickets

If the passenger needs to cancel the flight one day or earlier, the full cost of the ticket is to be returned for settlement. the account through which the purchase was made. Additionally, a small commission is deducted from the amount. Certain airlines add a fine to this.

If it is required to return the ticket in less than a day, the passenger is entitled to a refund of 75% of the paid price plus a commission calculated according to the fares approved by the air carrier.

If the ticket is returned 4 hours before check-in for the aircraft, 75% of the ticket price minus the percentage of the commission and minus the penalty will be refunded.

When the ticket is returned less than 4 hours before boarding the plane or after the start of the flight, the refund price will decrease, and the amount of the fine may be significantly overestimated.

Note! After submitting an application for a refund, the passenger transfers the seat on board to the ownership of the carrier company, after which other users can purchase it via the Internet or through the ticket office.

It will not work to reconsider your decision and return the same seats on the plane. The return period is usually 10 to 90 days.

Almost any ticket can be returned back, but the amount of the refund for the purchase of the ticket will depend on how long before departure the decision was made to refund and at what rate it was purchased.

Changes in plans, sudden illness or cancellation of an upcoming event can all be a reason prompting you to return a plane ticket you bought in advance. Since most people today buy air tickets online, you need to know the procedure for their return. How to return a plane ticket purchased over the Internet? You can return it quite simply, the main thing is to follow a few simple rules.

Terms of delivery of the ticket

Do not hesitate - you will be able to return the ticket paid via the Internet back to the air carrier, but the refund amount for the returned ticket will depend on three factors:

Air ticket rate;
The period of time remaining before departure;
Reason for return.

The so-called "tariff" is a detailed description of the conditions of return and exchange, which you should familiarize yourself with when buying a ticket via the Internet. Since most people lose sight of it when buying, they simply do not know what to do when they need to get a refund. You can find the "tariff" of your ticket on the airline's website. Each company has its own terms of return, but there are a few common points:

The more expensive the ticket, the lower the penalty for its return;
The earlier you contact the airline for a refund, the more refund will be obtained.

Advice: if you are late for your flight or for some reason you are detained by the security service, you have the right to return the ticket purchased via the Internet even after the plane departs. In this case, you can postpone the flight - such a decision will be more profitable than a return.

If there is more than a day left before departure, the airline often deducts only a small refund fee, reimbursing almost the full cost of the air ticket (especially in business class).

Article 108 of the Russian Air Code stipulates the airline's obligation to return the entire amount for the ticket. However, the "grace period" clause gives companies the right to withhold a commission or impose a penalty if you return your ticket later than their deadline. The size of the commission or fine is determined by the carrier, but the law states that it should not be higher than 25%.

Less than a day before departure? By returning your ticket, you will hardly be able to get back more than 75% of the initial price. Try to be in time to submit your application at least 4 hours before check-in in order to be able to receive at least part of the paid amount.

It is worth mentioning that there are tickets on sale that cannot be returned (non ref, non refundable). As a rule, this category includes the cheapest tickets purchased via the Internet under a special offer. The company will not refund money for such purchases, but may offer to postpone the departure date to a later date. However, in the "Air Code of the Russian Federation" there is no definition of non-refundable tickets, so you can always fight for your rights in court.

The reason for the e-ticket is also very important. If this is a forced step, and you can prove it with appropriate certificates, then it is likely that the carrier will meet you halfway and pay the bulk of the cost, despite the proximity of the departure date.

Advice: if the intermediary refuses to return the money for the ticket, send an application with the attachment of the agent's letter directly to the airline. If the carrier insists on the fact that the ticket is "non-refundable", you can write a letter to the Federal Air Transport Agency with a printout of the email correspondence that took place - the main thing is to do this one day before the expected departure date.

E-ticket refund procedure

Some believe that in order to go through the refund procedure, you need to print out the ticket purchased on the Internet and contact the airline's office. We hasten to please you: everything is much simpler.

You need to find the ticket refund application form on the air carrier's website and fill it out, or contact the intermediary from whom the ticket was purchased. If you can't find the special form, just write an email to the address indicated in the "Contacts" section. To complete the return form, you will need the following information:

Ticket details (document number, flight number, booking code, date and exact time of departure);
Passport scan;
A receipt confirming the purchase (a bank statement will do).

Traditionally, the airline will return the money in the same way as the purchase was paid - the amount will be credited to the same bank account or to the same electronic wallet. The period for consideration of your application will most likely not exceed 10 days, but in some cases the company may take up to a month to find out all the circumstances.