In the case when there is a violation of the conditions of the air transportation contract between the carrier and the passenger, it is necessary to present a statement, indicate data and circumstances in it, for which the flight did not take place, attach documents. What is necessary?
- Contact an official representative - He must put a mark, assure it with a stamp (cancellation of the flight before registering).
- Contact employees of the Registration Service, for the coupons of your ticket (the flight was canceled after registration).
After committing these actions, you can confirm the forced type of procedure, get compensation.
Conditions may be as follows:
- transfer of flight or cancel it;
- changing the route;
- lack of space according to the service class;
- return of the aircraft to the airport of departure;
- non-carriage from the airport transfer;
- landing at the airport not specified in the flight conditions;
- passenger's disease / death (close relative).
In the event that the carriage has not been made in full, the amount of compensation is the cost of buying a ticket, and if it is partially executed - the cost of the funds received by the passenger corresponds to the unfulfilled part of the carriage.
A passenger who decided to return a travel document on his own initiative, will have to agree with the carrier rules:
- Refund carried out during the period of validity air ticket, if other rules are not provided, according to the selected tariff.
- In the case where this is a tourist flight, documents are issued by the travel agency. All actions are carried out upon presentation of a passport and transportation document, in the place and in the currency in which the flight was paid.
S7 and refund of the electronic passage coupon
- the ability to order at any time through the Internet;
- buying data is stored in the company's database.
The document is official, i.e. It is considered a contract between the carrier and the passenger, its value is lower, and the spent time for the purchase is declining at times.
If a situation occurs when it is necessary to return it, you need to provide documents certifying the personality of the passenger, fill out the application form, download them in electronic form to the site. Also you can call the consulting center and report your data there.
Money will be returned to the settlement account with which payment was made. Third parties the amount is returned in the presence of power of attorney (notarized).
With the international flight
Unformed the visa is not a reason for forced. Only a voluntary return is possible if the cost of the reservation is already paid at the time of refusal to design a visa by the consulate or the embassy.
Filling out the application
The basis for compensation for the cost is to fill the application in the official sales office of the company. Payment of return funds produced on weekdays from 9.00 to 13.00 passenger, Whose name is drawn up by a travel pass if there is a document certifying the person.
If necessary, the issuance of money to a third party will need notarized power of attorney.
Actions on the official website of the company
In S7 Airlines Airlines on the official website, the return procedure can be done by filling out a simple application form in the "My Booking" section of your personal account. If necessary, the procedure can be carried out, by calling the contact center S7 by number 8-800-700-0707, 8-800-200-0007 (calls under the Russian Federation are free). You can order a call to the company's call center through the "Call to Call Center" tab, the button is at the bottom of the screen.
Please note that when designing through a call center, the operator will ask you to call your Full name, passport data and date of birth, as well as the first and last digits of the card number with which the payment is translated, the reservation room and the route.
Cash compensation is carried out within 20 working days on the bank card with which payment was made. All changes in the purchase of tickets associated with their cancellation are carried out in accordance with the rules of the tariff chosen by you.
Special rules of the company
The company establishes an additional collection of funds from passengers, challenged if travelers want to change some of the flight conditions (change of date, flight, booking code). The amount is determined according to the issued tariffs:
- until the end of registration is a business and standard (without collecting); economy and promo (1000 rubles or 20 euros for one air ticket);
- in case of failure to appear - business and standard (without fee), in the S7 return of tickets, the promotion, economy is prohibited.
In order to change the flight route, contact the agent, which made it, or in the contact center.
Company S7. accrues bonus miles to all participants of the S7 Priority program (S7 priority), in the percentage of flight distance, booking class and tariff:
- business - 300%;
- standard - 200%;
- economy - 50%;
- promo - 25%.
When not using the air ticket, bonuses can be returned. An exception is the non-appearance on the flight.
Is there a complete reimbursement of the amount?
The passenger has the right to refuse the flight before the flight went, for this you need to pre-notify the carrier. In this case, it is supposed to be monetary compensation, its size will depend on how long the time was denied:
- per day - the full price;
- less than a day - 75% of the price paid.
The Air Code of the Russian Federation implies the non-return of payment under the terms of the concluded contract and the tariff package.
Read the current rules and regulations for passenger traffic, choose a convenient flight, book a ticket online or typing the contact center number.
If nevertheless occurred unforeseen circumstances and you need to return a travel document, do not forget to fulfill a number of actions that allowed you to get the maximum compensation amount.
and on the ticket it was stated that he "return" or other indication is "non-returnable"? The essence of the "non-returnable" ticket is that it is sold at a highly reduced price, but it is not subject to exchange or return on the passenger initiative.
Karhu Boris.
In the case of a passenger disease, and if he confirms it documented, the money is returned to him in any case. It would not be a ticket to return or irrevocable.
"Article 108. Termination on the passenger initiative of the passenger's air transportation contract
1. In the event of a passenger failure from air carriage for reasons, not provided for in paragraph 2 of this article, the return of the passenger fee is carried out in the following order:
1) If the passenger has been concluded by the passenger air transportation agreement, which envisages the condition for the return of the transport fee when terminating the passenger air transportation contract, the passenger returns the transport fee (with the exception of the cost of the carrier's expenses, actually incurred by him and related to the fulfillment of obligations under the air transportation contract Passenger) Provided that the passenger notified the carrier about the refusal of air transport no later than twenty-four hours before the end of the passenger registration time set in accordance with the Federal Aviation Rules to the flight specified in the ticket;
2) If the passenger has notified the carrier to refuse air transportation with a violation of the deadlines established in accordance with sub-clause 1 of this clause, until the end of the passenger registration time set in accordance with the Federal Aviation Rules, the passenger is returned to the air transport paid for air transportation With the recovery of a penalty in the amount of twenty-five percent paid for the air transportation of the passenger of the transport fee and the amount of the carrier's costs, actually incurred by him and related to the fulfillment of obligations under the passenger air transportation contract. The carrier has the right to reduce the size of the specified penalty;
3) if the passenger has notified the carrier on the refusal of air transport after the end of the passenger registration set in accordance with the federal aviation rules, the passenger is not refundable, the passenger is not returned to the air traffic paid for air transport;
4) If the passenger has been concluded by the passenger air transportation agreement, which provides for the condition for the non-return of the transport fee when terminating the passenger air transportation, paid for the air transportation of the passenger, is not returned, with the exception of unused amounts charged by the carrier in favor of other organizations in accordance with the legislation of foreign states , from the territories, on the territory or through the territory of which the air transportation of the passenger is carried out.
2. In case of forced passenger refusal from air transport due to passenger disease or a member of his family either a close relative, together following with him on the aircraft, which is confirmed by medical documents, or in connection with the death of a member of his family or a close relative, what is confirmed documented and Notifications about this carrier until the end of the passenger registration time established in accordance with the Federal Aviation Rules, or in connection with the delay in the departure of the aircraft, otherwise provided by the Federal Aviation Rules (inaction) of the carrier, which enhates the failure or improper fulfillment of obligations under the passenger air transport agreement, the passenger returns the freight fee paid for air transport.
3. For clause 2 of this article, spouses, parents and children (adopters and adopted) are understood under family members (adoptive parents and adopted), under close relatives - grandfathers, grandmothers and grandchildren, full and indiscriminate brothers and sisters. "
Good afternoon Dear blog readers Website, we all travel and rest in other countries, and each of us chooses to transfer their transports and in most cases these are aircraft. Here everyone already chooses its airline, guided by its requirements for them and other factors, such as the price, since in Russia unfortunately not everyone has the opportunity to fly a business class. But as life can be given to the circumstances that you will not allow you to fly out, and it is logical if you did not fly anywhere, I would like to return tickets to S7 And get money back. Below I will tell you how to do it.
In S7, is it possible to return tickets?
Earlier, I already told you how to return money for the Aeroflot ticket and you saw that the procedure is very simple, at S7 it is not a bit more difficult and the process itself takes a few minutes, in terms of action from you, but the refund can stretch, but a little below.
And since I started the refund of the e-ticket S7. I needed to depart on December 24 to Krasnodar, but my son was terribly cut into teeth and the temperature rose, as a result we all postponed and needed to return money for tickets. Domodedovo We did not see this day, although Domodevo Airport, it took 30 minutes from us.
Return tickets for the S7 plane, you can, through a special service, you can find it in your personal office of the site https://www.s7.ru/
Choose the desired reservation and will replace you in its details. In the upper right corner, click the refund refund link, it is thanks to this service that an electronic ticket is returned to S7.
We are waiting for the processing of your request.
We put a tank that I agree to fulfill the refund of the electronic ticket from S7 and click to send an application.
All your application will be accepted and you will receive its code. It is very useful for you, if you need to call the S7 contact center and clarify any details or the status of your return. Also write down your application number, can also ask. You will send all documents to your mail. By default, the money will be returned to the same card with which there was a payment of tickets if you bought for cash, what I strongly doubt, then you will need to specify details.
Also, you can make the refund of the e-ticket S7 and through the contact center, for this, call 8 800 700-0707 (in Russia for free) or call directly from the site, just for free. At the very bottom of the site, find the section Contact us and select the call online. You will open an additional window that automatically drops the desired number and connects to the technical support operator.
Buying online tickets has a number of advantages, such as saving time, lack of commission fees, the choice of optimal cost, the ability to take a ticket not only on yourself, but also to relatives and friends, as well as a number of other advantages. However, in some cases, the S7 tickets are required. This can be caused by personal reasons or the fault of the carrier.
Rules and Return Terms
The ticket can be returned in the following cases:
- cancel or transfer of the scheduled departure;
- a shift of the route in which the aircraft was originally flying;
- lack of places according to the class;
- returning the aircraft back to the airport, if for any reason it was not allowed into the airspace of a certain country;
- there was no transportation from the docking airport;
- a landing was made at the airport, not indicated in original route.
Note! If the flight was carried out in part, the amount for the ticket will also be returned completely.
The rules of return of the ticket depends on what class passenger flies in. The company offers several tariff plans.
Ticket airline S7.
Tariff "Business Flexible"
The passenger can return the ticket or exchange it to another date, if late for the flight, without losing money. Returns the taxes of YR norms, YQ dachshund is not refundable or exchanged.
Tariff "Business Basic"
If the passenger appealed to the carrier in advance with a request to return or exchange the ticket, it is required to pay. When late, the traveler is also required to pay the collection to change the date of departure. In fact, tickets in this tariff plan is irrevocable, there is no possibility to pass the ticket and make a refund.
Tariff "Economy Flexible"
The passenger on this tariff plan has the ability to change the date of departure or return the ticket, without paying fees. The only thing is required to pay for a ticket if it costs more than the previous one. If the passenger is late for a flight, did not fly out and wants to change the departure date, it is necessary to pay the amount of the collection.
Tariff "Economy Basic"
If the passenger did not fly around the economy rate, it can change the date and route subject to payment of cash charges. Also, the traveler can pay extra amount of money to purchase tickets on the Tariffs "Business Basic" and "Economy Flexible" company S7. It is not possible to pass the ticket, since the ticket on this tariff plan is irrevocable.
Note! In all cases, if the ticket is a returnable, the total amount of money traveler can only be obtained if it refuses the flight no later than 24 hours.
According to Art. 108 Air Code, the ability of the passenger to abandon the flight and establishes the rules for the return of the funds paid for the ticket. In accordance with this Law, the amount laid on the return depends on how much time to departure:
- if no later than 24 hours before the end of registration, it is returned to the cost of a ticket less expenses incurred by the company for the provision of services;
- if later the specified period - less the cost of air carrier and 25% of the cost as a commission;
- if, after the registration - refund is not possible.
Air Code
Cases when you can return funds for the ticket
If the passenger wants to return the ticket due to the carrier-related, there is a list of cases under which this can be done approved by S7. You can return the ticket if you happened:
- Cancel or delay of the flight of the airline after registration. Appeal for reimbursement of funds is carried out after registration. You also need to take the employee flight coupons of the Ticket. If this is not done, the ticket will be considered used, despite the fact that the flight was detained or canceled.
- Passenger disease, members of his family or the death of close relatives. Close relatives - husband or wife, mother or father, grandparents, brothers and sisters. In this case, it is necessary to document the disease or death.
- Returns from the company S7 is carried out, if there is a change in the route by the carrier. The airline must warn the passenger by all available ways. Next, he decides, to make a flight or not. If the traveler refuses, the money amount returns completely.
- Incorrect registration of airfall. If the passenger noticed a typo in filling out documents, it needs to be consulted to the carrier to coordinate further actions.
- The impossibility of the airline to provide a place to the passenger. If a ticket was purchased to the economy class, and there were no places in it, the passenger should be attached to the business class. If a ticket to the business class was acquired and it also did not turn out to be places, the passenger transplant to the economy class and return the difference in the cost of the Ticket. Return of tickets to C7 can also be implemented.
- Departure moved to an earlier or late term. The passenger needs to submit documents confirming losses. The company must compensate.
How to return ticket
In this case, you need to call the operator personal data, the first and last two digits of the card, with which the payment was made, as well as the reason that forced to pass the ticket. The call is free. Contact center S7: Phone 8 800 700-0707.
If the passenger is interested in how to return the ticket of the company S7, bought via the Internet, you need to go to the user's personal account, select the ticket and click "Cancel your reservation".
Bonus card with mile accrual from S7
You can contact support by the feedback form, which is located on the official website of the S7 organization. So you can pass tickets and electronic. Communication is made via user email, information regarding the progress stage will also be sent to the address.
Return of funds, in accordance with legislative acts, must be implemented no later than 20 days from the moment of submission of an application at S7 Airline.
Note! With the personal contact of the aviation office of ticket sales, where the ticket was purchased, it should be remembered that employees from 9-00 to 13-00 are engaged in these questions. If the ticket did not buy the branch, but his friend or relative, it is necessary to present the power of attorney.
In what cases does not return the ticket
Cash for the category is not returned by the carrier if:
- a non-return ticket was bought;
- there is no sufficient grounds for return.
The amount for the non-return ticket can be obtained back only in two cases:
- a serious illness that is confirmed by a medical certificate;
- the death of the passenger - relatives may apply for refund.
If the company refuses to return funds, it is possible to solve the issue in pre-trial or judicial order. To begin with, you need to send a claim to the carrier's address, if no measures have been taken, the statement of claim is delivered to the judicial authorities. In any case, it is required to hire a good lawyer who will hold talks and protect the interests of the passenger. In most cases, the court falls on the side of the traveler.
Note! If the passenger decided to buy a ticket for miles, they should also return to the account.
Rules for the return of air tickets S7 are similar to the regulation of other air carriers. The main thing is to turn as early as possible to the company for recovering. If the carrier refused, and the documents confirming the impossibility of departure from the passenger are present, one can make a statement of claim.
Flights, most cases, are purchased in advance, long before the departure. But for the period of waiting, every unforeseen situation may happen or plans can simply change. As a result, the passenger wants to get his money back and return the ticket.
This is governed by the legislation of our country, but, despite general laws, each airline may have their own conditions to be studied when choosing a carrier. We will understand how you can return the purchased ticket S7. This is Siberia Airlines.
Returns to tickets to any company - a sufficiently troublesome procedure. There are several different reasons why you can return such a purchase. This may occur through the fault of the air carrier, as well as for personal reasons. At the same time, it is possible to change or returned as a bought personally document on the passage and the electronic form acquired. This affects only the return procedure itself. It is harder to return tickets purchased on a discount or in stock.
The return of the carrier's fault of the carrier in the company C7 occurs under the following circumstances:
- Transferring or canceling a flight, the place where you bought.
- Changing the original route.
- If there are no places according to the class.
- Return aircraft to the airport of departure. It happens if for any reason the plane did not miss the airspace of certain territories, which were located on which the route was located.
- You were not transported from the airport in which the transplant was happening.
- The plane made landing at the airport, which is not specified in the flight route.
It is important to understand that if the flight was carried out in part, it means that you can return the amount for a ticket only for an unfulfilled part of the flight.
When you abolish the flight before registration, you should contact the official representative of the company, which will make the necessary note on the cancellation of the route. If the flight was canceled already after the registration, you should pick up the coupon service service. When evaluating the circumstances that led to return, information that you did not extend the visa is not a valid reason for the forced return.
You can return tickets on the company's website, as well as personally in the central office of the carrier.
Dependence of the Return Rules from the Tariff Plan
Company S7, like other air carriers, sell documents for travel of different costs.
Depending on the price, there are several tariffs, each of which has its own refund conditions:
- Economy basic. Are completely non-returnable. If you have not come to the flight and have such a document on your hands, you have the opportunity to change the departure date, flight number, as well as the route. At the same time will have to pay a fee for the operation. It is also possible to pay extra and acquire tariffs by economy basic and business basic.
- Economy flexible. The conditions of this tariff provide the ability to change the date to any other, as well as the flight number without paying fees. We need only surcharge of the ticket price. It does not concern when you are going to change the flight number and date after registering your flight. The condition is to pay a fee for the operation. Celebrate and purchase tickets can be tariffs economy flexible and business flexible. When returning a document, if you are not late for the flight, the provision of the paid amount is partially carried out. If you are late, only the return of the tariff is happening on unused sections of the route, without the payment of airport taxes.
- Business basic. According to this tariff plan, the change in the flight and the date of departure, if you do it in advance, is carried out with the fee of the fee; If you are late for a flight or did not appear on it, you will also have to pay the collection to change the flight and date. The tariff is not completely refundable. Take a ticket and get money will not work.
- Business is flexible. In this tariff, you can change the ticket to another date and flight without paying fees, even if you are late or did not appear on the flight. Dachshund Yr is completely refundable. Dachshund YQ is not subject to return and replacement.
In order not to arise problems, it is advisable to ask the ticket in advance how to change the ticket, because each carrier is distinguished. As for the S7 travel documents, they, depending on the class and tariff, are prescribed bonus miles. It should be noted that the bonuses can be returned, only if you refused the flight in advance, and have not been late for him.
If the tariff is returned, it is worth considering that the full cost you can get if you refuse the flight earlier than per day - then you will be given the full cost of the flight with the exception of some fees that are indicated in the company's rules. If you refuse a flight less than a day, the return amount will be only 75% of the cost.
Where to contact to return the ticket S7
You can contact the official website of the ticket. It describes in detail how to change or return the ticket. You need to fill out an application for a return, which is located in the My Booking Department.
You can also call the call center and call your data to the employee, as well as the first and last digits of the Higher Card with which payment was made. Call is free, you can also contact the operator directly from the online line site. Return contact is carried out through your email - you will be reported at what stage is the process of returning your ticket.
By law, the refund is carried out on time no later than 20 days, not counting the weekends and holidays. If you wish to personally contact the sales department, you will have to take into account that it works only on weekdays, and applications take strictly from 9 am to one wan. If the document on the passage did not purchase you, then you will need a power of attorney who paid the purchase.
If you purchased an electronic ticket via the Internet, then you know - this is the same document. You can easily return it or exchange it. Make it will succeed in the official website of the carrier using an electronic statement. Money is returned to the account with which payment was made if you do not specify a different way.
Sometimes tickets are purchased in travel agencies or on the airline site. In this case, it is not enough to refer to the company's website. You must call the office or call center.
In each individual case, the application is considered individually, depending on the reasons that are specified in the prepared paper on the return. There are good reasons, for example, death or a severe passenger disease or a close relative. In this case, it is necessary to submit documents confirming the cause of refusal.
Output
Ticket refund is carried out according to the rules of air transportation in our country. But when purchasing a traveling concrete airline, be sure to take into account their rules. Carefully read them before booking and acquiring a document.
If you do not agree with the Rules of Return, you can appeal the decision of the airline in Rospotrebnadzor, the transport supervision and in the higher instances. There may be an appeal to court, but in this case it is advisable to enlist the support of an experienced lawyer.
It is advisable to plan a good trip so as not to be changed. And if you have emerged unforeseen circumstances or the airline violated the flight conditions, try to negotiate with the carrier S7 on the ticket return.
