Seat reservations by ticket number. How to check an air ticket reservation (electronic plane ticket)? When a ticket is checked at Aeroflot

Modern technologies make it possible to purchase food, clothing and equipment from home. It has also become possible to buy or book an air ticket thanks to the development of special services. Any major airline (Aeroflot, S7, Red Wings"," Belavia ") makes it possible to purchase tickets for flights of air routes in different directions through online ticket offices.

In this case, the plane ticket will not have the usual appearance - it is a confirmation issued by the company in electronic form, certifying the fact of the conclusion of an agreement for the provision of services between the parties (the passenger and the airline of his choice).

Booking saves time as you do not need to travel to the airport to buy a ticket or check in your luggage. You do not need to print the document to board the flight. At the time of inspection and pre-flight control, the passenger only needs to present his passport.

Since the person does not have a paper version in his hands, and the money for the ticket has been written off, in some cases, anxiety begins. To exclude all possible variants of errors, you need to know how to check the ticket with a guarantee by the ticket number and make sure that the reservation is valid.

What is an electronic ticket

An electronic ticket or eticket is a record that is stored on the server (not the website) of the airline. On the monitor, it will look like a normal landing document. The record contains personal information:

passport data;
client's initials;
ticket and flight number;
seat (number, location in the cabin);
the amount of luggage (it can be indicated by the number of bags / suitcases or in kg);
full cost (in rubles);
airline reservation code (pnr);
airports at the place of departure and arrival;
flight time interval.

The date of departure and the airline that took over the service is also indicated. Safety booked ticket guaranteed by 99.9% percent, since the possibility of failure exists, but its probability tends to zero. To ensure data security in the event of a server failure, all information is duplicated and stored in an archive, so recovery takes little time.

Interesting! A document such as a birth certificate is not required to issue a ticket - the exception is the flight of a minor passenger.

You can buy a ticket and pay online in a few seconds. After completing the main procedure, the passenger will receive a letter to the specified e-mail address, which will contain a confirmation - itinerary receipt. It can be printed. It is recommended to do this in order not to forget the basic information about the upcoming flight.

The procedure for checking the ticket for authenticity

The authenticity of the document is confirmed at the time of booking. A special code is issued, which is a cipher composed of 6 characters (combinations of letters and numbers). You can book through the website at any time (24/7).

In rare cases, it happens that the letter with the itinerary receipt does not come. The passenger can view it by opening personal Area on the website where the booking was made. It is recommended to print this document, as it may be requested for verification during passport or other verification control.

Fraud protection

Booking systems have special degrees of protection, therefore, it is impossible to obtain information by indicating only the passenger's surname. Also, in this case, information will be denied both during a call to the hotline and when visiting the site. You need to check carefully e-ticket on the plane to eliminate any possibility of error.

Electronic ticket verification options

initials in decoding: surname and first name of the passenger departing on the flight (they are entered in full spelling);
code confirming the fact of the made reservation (a cipher to be generated automatically);
air flight number (usually 4 digits).

The e-ticket also contains information about the confirmation of payment or the fact of booking. There are several ways to check the status of your reservation.

On the airline's website online

To carry out the procedure, you need to fill out a special form, which contains the following information:

the number of the purchased / booked ticket;
the code of the reservation sent by the airline operating the flight (6-digit code);
surname and first name of the passenger departing on the flight (indicated exactly as it was written on the ticket).

After that, you need to click on the "Check" button.

Calling a travel agency or airline

If there is no access to the site, then you need to call the operator of the selected air carrier. You will need to provide the numerical number of the plane ticket (the airline operating the flight is also determined by it) and the booking code (PNRM).

Using booking services

All systems ("Sirena", "Amadeus", "Saber", "Galileo", "MyAirlines", "www.sindbad.ru" and others) allow a passenger who knows a code set of numbers to find information of interest on the portal ... It is important to bear in mind that if there is no information in one of the systems, before calling operators, you need to go to the websites of other companies. For ease of use and time savings, major services have created not only websites, but also mobile applications.

Checking procedure by ticket number and surname

You can check your reservation by filling out the form and entering your personal data (exactly as on the ticket). By clicking on the "view" button and confirming the accuracy of the information, a person will be able to track the fate of his ticket. Information about the payment made and the status of the reservation will be displayed in the corresponding column of the application or website. Please note that you will not be able to check the ticket reservation using the reservation number without specifying your last name.

Checking the relevance of the flight

Before the flight, you need to periodically look at the latest information on the website of the carrier company. If the flight is confirmed (this is displayed in the status column), there is nothing to worry about. In the case when there are several hours left before the flight, and the column is empty, you need to call the airline and clarify the information.

Common problems

Despite the fact that ordering a ticket online is very convenient, it, unfortunately, does not exclude the possibility of problems.

No reservation

In this case step-by-step instruction will be as follows:

Call the company (visit a travel agency).
If the reservation was made through the service, then contact the customer assistance department (the likely outcome is that the payment was not received, there was a failure on the server, the specialists will look at the databases and in the archive).
Check ticket details with the airline operator.

It must be remembered that in 99% of cases the decision will be positive for the traveler. If the problem is that there are problems on the site, then the travel document will be restored using archived information. The representative of the carrier will search for reservations at the bases, but if they cannot find it, he will suggest the optimal time for transferring the flight to another time.

In the event that the flight is impossible due to the fault of the carrier, the company will offer to return part of the funds spent on the ticket (up to 100% of the cost), even if the flight was charter or regular. If there is no reservation on the list, a check will be made, then a different boarding pass or the option to re-purchase will be offered. A visa or other documents are not required for this. If you contact the cashier with this question, he will offer replacement options for convenient dates.

Passenger data error

Immediately after the electronic ticket document (receipt) has been received, you need to check whether the following are written correctly:

surname;
date of Birth;
number of ticket;
information of the passport.

If already at this stage the user has found an error, you need to proceed as follows:

Call the company with which the flight was planned (the phone number is always indicated on the official website, there can also be a single hotline).
Report an error on the resource where the reservation was made.

If erroneous information was revealed directly by the user, and not by the company's employees, you need to notify the specialists about it as soon as possible. Then, on the first day, there will be no fine from the airline, and the information will be changed to the current one.

What does it mean to check an electronic plane ticket?

When buying e-tickets for the first time, many ask the question: “Will the airline cheat me, and where can I check the ticket reservation?”.

Let's first figure out what is electronic ticket... This is a document that contains information about you, the flight and the places of departure and arrival.

The e-ticketing system was first introduced in the United States in 1996. And since 2008, the International Air Transport Association introduced this form as mandatory. So, what is the difference between an electronic ticket and a regular one?

To begin with, you will not have on hand the printed paper version of the ticket that you are used to dealing with. All data about the e-ticket you buy is entered on the airline's server and stored there for a certain amount of time.

That is, you do not need to print anything and present receipts for payment of the ticket; at check-in, you simply show your passport (for which the ticket was purchased) and receive your boarding pass.
Do not worry about the fact that the ticket may be "lost". An electronic ticket will never be lost, since information about it is archived and entered on the air carrier's server. Even if there is a failure in the computer system, all data will be unzipped and your reservation will not be lost.

To make you feel more comfortable, you can always check your flight reservation using online servers. Go to the airline's website, enter all the required data (as a rule, this is the booking number and last name), and the system will display information about the e-ticket you purchased.

Reservation code on e-ticket

What is the booking code that we need to check the e-ticket?

The booking code is a 6-character alphanumeric code. Indicated on the ticket or in the itinerary receipt.

Typically, in English, the line containing the booking code is called "BOOKING REFERENCE" or "BOOKING REF". In Russian, this line can be called "BOOKING DATA" or "BOOKING DATA".

How do I check my flight reservation?

Check e-ticket in several ways:

Don't know your rights?

Call the hotline of the airline where you booked your ticket. The operator will ask you for the booking code and your contact information, after which it will determine if there is such a booking and will inform you of all the coordinates of your flight. This option is also convenient because you can find out all the information using one booking code (if you don’t know for whom the ticket was issued).
Check your ticket reservation online: on the website of the airline from which the ticket was purchased, or using flight booking systems.

Today there are 4 large e-ticket booking systems:

Amadeus (website www.checkmytrip.com);
Galileo (www.viewtrip.com);
Saber (www.virtuallythere.com);
Sirena - Travel (www.myairlines.ru).

Generally, if you are booking a tour through a travel agency, rather than directly through an airline, then the travel agency should tell you which of these sites you can view your ticket reservation on.

The principle of using these systems is very simple: follow the link to the site, a window opens in front of you with a table where you must enter the booking code and your surname (as in a passport, if you are flying abroad, or as in russian passportif you are flying within Russia).

If suddenly you do not have a booking code in your hands, but only the e-ticket number and the passenger's surname are left, you can use the OneTwoTrip service (https://secure.onetwotrip.com/ticket/).

How to check an electronic ticket for its relevance?

There are situations when an airline cancels a flight a few days before departure or on the day of departure. This can happen for various reasons: bad weather, employee strike, lack of free planes, etc.

If you booked a ticket through an intermediary (travel agency), then he must notify you of this. But what about the situation when the intermediary turned out to be dishonest?

You also go to the site where you looked at the confirmation of the flight reservation and specify the status of the flight. If you see Confirmed, there is no problem. But if this column says "Not confirmed", then call the airline and ask for details.

Naturally, no one will leave you without a ticket. As practice shows, another airline can carry out the flight, and you will be informed about this by calling the hot line.

Nuances worth knowing about!

If you made one of the following mistakes when booking an electronic ticket, then don't be alarmed, just follow the instructions carefully.

You have entered the wrong passenger's last name. This is a serious mistake, since if the information in your passport and ticket does not match, you may not be allowed on board. To fix this, call the airline or agency where you booked your ticket and find out what to do.
If there is an error in the passport details or in the spelling of the email address, also call the agency or airline and ask for changes.
If you have chosen the wrong route or flight. Business class tickets are usually exchanged. But if you have an economy class, then the issue will be resolved at the discretion of the company. You may have to pay a certain amount.

After making all the changes, ask for a new e-ticket to be sent to you by email, and again carefully check all the information entered!

Today you can buy a plane ticket from the comfort of your home or office. The ticket in this case is only an electronic confirmation of the contract between the passenger and the air carrier about the flight. At the same time, in order to get on the flight, it is not even necessary to print the document, it is enough to present your passport. Therefore, many are very worried using this booking method: the money has been debited from the card, but the ticket, in its usual form, is not on hand. What if you cheated?

What is E-ticket

An electronic ticket (E-ticket) is essentially just an electronic record on the server of the air carrier that operates the flight. The record contains the passenger's personal and passport data, the flight number for which he is registered, the place and airport of departure and arrival, the time of the start of the flight and its end.

The last thing to worry about is losing your ticket. This information is stored in the airline's database for a long time, and the probability of losing your reservation is zero. Even a computer failure will not be able to affect this, since the data is duplicated in the archive, and is easily restored.

And the payment happens almost simultaneously. Buyer by e-mail receives confirmation in the form of an itinerary receipt, which is evidence that the ticket has indeed been purchased.

If the itinerary receipt has not been received, you can view it by opening your personal account on the booking website.

And it is better to print the receipt, the document may be needed at passport control to confirm the availability of a return ticket when flying abroad.

In addition, a printed electronic document will not allow you to forget the flight number and departure time.

The receipt also contains all the necessary information about the upcoming flight, which can be checked so as not to worry.

It is important! The legality of the document is confirmed by the booking code - a cipher consisting of six characters (letters and numbers).

Video - E-ticket - electronic ticket

How to check E-ticket

First of all, you need to check immediately after payment and receipt of the check. It is necessary to pay attention to the presence of the passenger's surname, booking code and flight number in the check.

It is important to make sure that the e-ticket contains the confirmation of payment or booking.

But even this can not always relieve passengers of anxiety, so there are three ways to double-check that the flight booking is indeed confirmed:

use the check service on the airline's website;
call the airline and check the availability of a reservation through the operator;
track the status of the ticket on the website of the booking system.

On the carrier's website

To make sure that you have a reservation, you need to go to the website of the company that operates the flight and enter the necessary data for verification.

Almost all major airlines and agents now have booking verification services.

To do this, you need to know the booking code, the passenger's last name and the ticket number. Some sites also offer to enter an email address to which the response will be sent.

As a rule, you only need to indicate the cipher code of the reservation, as well as the surname (in Latin letters), so that the system confirms the information about the reservation.

Algorithm of action on the example of the Aeroflot website:

If you purchased your ticket from a reseller site, such as One Two Trip:

First, let's check the data in the itinerary receipt, for this we go to the Personal Account and open the “My Orders” tab in the top drop-down menu, or open the e-ticket that was sent to the e-mail box.
The ticket status must contain the following information: “Confirmed”. If this is not enough to remove all doubts, we look at who makes the flight and write down the booking number.
Next, go to the airline's website and check the booking confirmation by entering the required data.

If you have only the ticket number, and for some reason you cannot provide the rest of the data, you can check the ticket only on the carrier's website, some of them provide this opportunity.

Note! In cases where the booking was not made directly with the carrier, but through intermediaries, then information about the ticket during verification may be missing or the status of the ticket may be indicated incorrectly. In this case, you need to use other verification methods.

Video - How to check a purchased ticket for authenticity

Call an airline or agency

Checking an electronic ticket through a call to the phone number indicated on the site quickly removes all doubts, since the living word is often believed more than confirmation via the Internet.

If there was a failure while paying for the ticket, and you cannot be sure that the payment went through, the safest way is to clarify the information about the reservation with the airline or agency through which the ticket was issued by calling the hotline.

It is better to call even if you did not find booking data on the carrier's website, or there is no confirmation mark in the document status.

To check, you need to give the operator's surname and booking code (booking number). After which he will either confirm or deny the availability of the reservation. Almost all major airlines and agents provide a free hotline call.

Through booking services (GDS)

As a rule, intermediaries who sell plane tickets do not connect to airlines, but to booking systems.

On the Russian market, the largest GDS (Global Distribution System), which deal with booking services, are Amadeus, Gabriel, Russian Sirena, Saber and Galileo.

Budget small companies and Low Cost carriers quite recently booked tickets for their flights themselves, but recently they began to attract additional sources to get customers and began to conclude agreements with GDS: they offer their resources to the systems, and they, in turn, offer them flights to agencies.

Company	Picture	Description
		The most popular GDS used by travel agencies around the world to book flights, hotels, transfers, rail travel, and travel by river transport
		Provides users with information on the availability of seats, according to the rules of carriers, prices and timetables, and also provides reliable tourist information
		The most popular system for booking flights, hotels, cars and tourist services... This system has the largest number of Low Cost companies operating international flights.
		The company is engaged in booking passenger transportation and manages availability
Sirena Travel		Russian development - a system for booking plane tickets

The booking system through intermediaries is that they sell tickets, receiving a commission from GDS. When buying a travel document on the intermediary's website, the passenger also receives a reservation code in the system.

It is important! To check the information about the e-ticket, you must enter not the airline's booking code, but the GDS booking code and the passenger's surname as indicated in the e-ticket.

Most often, the system reservation code is indicated on the ticket, but if you cannot determine through which resource the reservation was made, it is better to call the company and clarify this information with the operator.

Having learned the code and the system through which the reservation was made, we open the website of this system.

Here, immediately on the main page, a window opens for checking the flight.
You must enter the code and surname in Latin letters.

The second way is to check all booking systems, there are not so many of them, and therefore it can be done quickly.

When checking, it is important to pay attention to the "Confirmed" status, only this mark indicates that the global booking system has confirmed the issue of a ticket for a specific passenger.

Status "Confirmed"

How to protect yourself from fraud

You can protect yourself from cheating when paying for an air ticket only by using the services of trusted agencies or by booking tickets directly on the airline's website.

It is best to choose flights on search engine sites that have a very convenient selection system. It reflects all possible flights of various carriers and agents, the offers of which can be compared and choose the most suitable flight option.

It is important to understand that the search engines themselves do not make a reservation, they only show all possible flight options, and then redirect to the websites of intermediaries or carrier companies. Therefore, using the metasearch system, it is convenient to familiarize yourself with the offers, choose the most suitable flight by price, duration, connections and departure time from airlines or agents, and complete the booking itself on the websites.

It is better not to purchase tickets on agency websites that are not present in the metasearch on search engine sites. If they work without involving search engines, it is very difficult to confirm their reliability.

It is important! When faced with cheating, the first thing to do is contact the police and go to the bank to return the payment. Banks usually try to help in such cases to return money to the client and also join in the investigation of the fact of fraud.

Video - Electronic tickets

When a ticket is more expensive from carriers than from agents

Quite often, the cost of tickets for the same flight is higher, while the agents offer lower prices.

This is understandable: agents reduce the price due to a large commission from booking systems or airlines, the amount of which often depends on the sales volume of a particular agency.

This is a good marketing ploy to attract customers. Often, agents sacrifice their profits to attract more buyers.

There is no reason to worry if this is a trusted agency that is listed in the metasearch engine, as a rule, only reliable companies can afford it.

If an error is found during verification

Even the most pedantic people are not immune to errors when entering data during booking. There are misprints in the spelling of passport and personal data.

If an inaccuracy is found, it will be correct to immediately call the airline's hotline number and clarify what to do in this situation.

Possible solutions to the issue:

The airline makes changes to the electronic ticket, but the passenger has to pay a fine for reissuing it.
The error is corrected by airline employees without any penalties.
The airline turns a blind eye to errors in the data, and the passenger is allowed on the flight without making changes to the ticket.

Video - What to do if there is a mistake in the tickets

You have chosen the airline with which you will fly, have booked plane tickets, but doubts remain ... How can you find out if you have been able to book tickets online? Is everything all right? You can always check an air ticket purchased online.

What you need to check the ticket

Reservation number (reservation code)
Your surname in English

The flight booking number is an alphanumeric code of 6 characters. It can be found on the ticket or in the itinerary receipt of the electronic ticket. So after booking a ticket on our website, you will receive a letter to your email address confirming the booking of tickets, as well as a reminder of their payment. After paying for the ticket, you will receive an itinerary receipt.

The itinerary receipt can also be found in your personal account, on the booked order page. To gain access to the order, enter your personal account, or follow the link in the letter about booking the flight and enter the access code from the same letter.

The main ways to check the ticket

There are 4 ways in which you can check an e-ticket purchased online.

Today, to go on a trip, you do not need to stand in line at the ticket offices of airlines or travel agencies. Find and book online quickly and easily. But some travelers have a question: how to make sure that everything is in order, that the reservation is confirmed, and there are no errors in it? We will show you how to check an electronic plane ticket and how to correct typos found after booking and purchasing an air ticket.

Purpose of e-ticket

All the data necessary for checking the ticket is in the itinerary receipt of the electronic ticket (e-ticket). This document is sent to the buyer by e-mail specified during the booking, immediately after making a purchase online. If you issued a ticket at a travel agency, the employee will print it for you.

What is an e-ticket? In fact, it is a check-receipt, which contains data about the passenger, flight details and other important details of the transaction.

So, what can you find out from the itinerary receipt of an electronic ticket:

Passenger information: full name (in Latin) and passport data
Ticket Number - 13 digits.
Booking Ref Airline. Consists of six Latin characters. It is he who will be needed at the time of registration or to clarify any data with the air carrier.
The booking number in the booking system (Booking Ref) is a six-digit code from Latin letters and numbers. The name of the booking system can also be indicated here. This code can also be used to verify your reservation through the booking engine itself.
Flight details: flight number, point of departure, date and time of departure, point of destination, date and time of arrival.
Service class and baggage details.
The status of payment for services, as well as all information about the ticket price.
Ticket issue date.
Seat code in the aircraft cabin, if you booked it at the time of ticket purchase.

Note that at the time of booking, all data is entered into the air carrier's electronic database, so if you accidentally deleted a letter or lost an electronic ticket, you risk nothing - you can always restore it. An itinerary receipt of an electronic ticket is not needed even when registering at the airport - an airline employee will only ask you to show your passport (for which the ticket was issued). You will need the booking number indicated on the e-ticket itinerary if you check in online. In the future, you only need a boarding pass, which is issued by an airline employee or sent by e-mail upon successful check-in.

At the same time, an itinerary receipt may be needed abroad, for example, when passing passport control - it will serve as proof of a return ticket. therefore experienced travelers recommend to print it and take it with you. Moreover, this way you will always remember all the nuances of the flight.

We clarify the authenticity

To check an electronic ticket, you will not need all the data, but only a part: the full name and reservation number of the airline or the booking system.

This can be done in several ways:

1. By phone. You can call the call center of your airline, tell the operator your name and airline booking code. The operator will check in the system if such a reservation is in the electronic database or not.

2. On the official website of the airline.How to do this - we will describe below.

3. In the support service of the agency... If you purchased a ticket not on the airline's website, but through an agent, then you can contact the support service by phone, e-mail or through a special feedback form. All numbers and addresses can be found on the agency's website.

4. Through the sites of global booking systems... Today, e-tickets are booked through large automated systems. There are only four of them:

Amadeus - cooperating with it, in particular, "S7 Airlines" and " Ural Airlines". It is also actively used by travel agencies to book tickets for airplanes, land and aquatic species transport.
Galileo - the world's low-cost airlines, in particular, Pobeda, are actively working with this reservation system.
Sirena - Russian reservation system. Here you can check the booking of an air ticket purchased from Aeroflot.
- in addition to checking your reservation, you can also find information on the availability of seats, carrier rules and useful travel information: weather forecast, description of the country and city of destination, public transport schemes.

Reconciliation of booking on the airline's website

You can check the ticket through the official website of the airline. All major airlines and agents now offer booking verification services. To do this, you need to go to the carrier's website and enter the data into a special form. You will need:

number of ticket;
booking code of the carrier company (six-digit code from Latin letters in the format "ABCDEF");
surname (exactly as indicated on the itinerary receipt of the electronic ticket).

But note that if you booked a ticket with an agency, then this data may not be displayed on the airline's website. In this case, use the checkout method via the booking system. We will discuss it in more detail below.

Check through booking systems

Checking the reservation on the websites of the global booking systems: Amadeus, Galileo, Sirena and Saber, guarantees the passenger that the ticket has been booked, paid for and he can safely start collecting for the trip.

Here you will no longer need the airline's booking number, but the booking number in the booking system (6-digit code from Latin letters and numbers, for example, G3H65B). The verification algorithm is simple and similar to checking a reservation on an airline website.

You need to go to the website of the system in which your ticket was booked. Here, in a special form, enter your last name and booking number. If the ticket is indeed purchased, then you will see an itinerary receipt with information about the flight and the passenger. The fact that everything is in order with your reservation will be indicated by the "Confirmed" mark in the "Status" line.

How do you know which booking system you need? As a rule, it is indicated in the itinerary receipt of an electronic ticket. Otherwise, you can check with the carrier operator or agent, or simply check all four sites sequentially.

Also in the booking system, you can not only view flight information, but also print or send it to your email.

Checking the data by initials

Here we will disappoint you: you cannot check the ticket reservation only by surname and initials. Even when you call the call center of the airline, the operator will ask you additional information: ticket or booking number.

No booking

What if you haven't found your reservation? Then you will need to contact the airline or agency where you bought the ticket to clarify the information. This can be done by phone, in the customer assistance section on the website or at the company's office.

Actions when inaccuracies are found

The situation is different - there is a reservation, it is confirmed, but there is an error in the surname or passport number. Then you will need to contact your airline's hotline to correct any inaccuracies. After all, otherwise you may not be allowed on the flight - according to the rules of airlines, the information on the ticket must completely coincide with that indicated in the passport.

As a rule, mistakes in the passport number or in the date of birth of passengers are corrected without penalties. If a mistake was made in the passenger's first and last name, there may be several possible solutions:

The airline will correct errors in the ticket without charging you any penalties.
The carrier will allow you not to make changes using a ticket with a typo. For example, airlines usually allow a passenger to fly with a ticket in which the first and last names are reversed.
The airline will replace your ticket, but you will have to pay a fine. As a rule, in this case, your ticket is canceled, the money paid minus the amount of the fine is returned to the passenger, and the client gets the opportunity to book a new ticket.

Be sure to check the correctness of the data entered at the time of booking the ticket. Then - double-check them in the itinerary receipt: both personal data and information about the route (date and time of departure, points of departure and destination, and others). The sooner you discover a typo or mistake, the higher the probability of correcting it without unnecessary nerves and penalties.

The itinerary receipt of an e-ticket may not come to the mail immediately after making a reservation, but within some time. There is no need to panic. Such delays do happen. But if after an hour the long-awaited letter is not there, you should call the hotline of the airline or agency to clarify the situation.

It is better to print the itinerary receipt and take it with you on the trip. This is especially true when traveling abroad - passport control or customs officials of another country may ask you to provide tickets for the way back or confirmation of further movement.

In order not to run into scammers, when searching and booking air tickets, use proven search services that cooperate only with reliable travel sites and ticket agents.