CSA Czech Airlines (CSA or Czech Airlines) is the national carrier of the Czech Republic. The company carries out regular, charter and cargo transportation to 67 destinations in all parts of the world. He is a member of the SkyTeam aviation alliance. In 2016, for the first time after a rather long and significant recession, this Czech airline reached a significant increase in passengers by almost 24%, carrying more than 2.7 million people in a year. CSA regularly renews its fleet of 17 aircraft. Perhaps that is why for more than a third of a century there have been no disasters during the flights of the airline.
About company
Airline codes:
- IATA - OK;
- ICAO - CSA.
check-in
CSA passengers can check in for the flight in advance on the airline's website. Online check-in opens 36 hours before the plane's departure and ends 1 hour before. You can go through it by the link (there is also published information about exceptions for which this service is not available) http://ru.csa.cz/ru/portal/info-and-services/services-csa/odbaveni_sub/form-amadeus-altea -dc.htm.
Additional Information. If you are traveling with hand luggage only, and you do not need to check in your baggage at the airport, then having received your boarding pass through online check-in, you can immediately go through security control without delay, without wasting time on additional procedures.
Rates
Czech Airlines has 5 levels of service in Economy and Business classes.
Economy class
Divided into 3 levels:
- LITE (for short-range flights). The cheapest and most simplified class of service. A passenger can take with him only hand luggage free of charge - no additional items and luggage. Seat selection is not available at check-in, tickets cannot be returned and additional fees apply for rebooking. Free meals are not provided during the flight. Accrual of points in the OK program - 20-100%;
- One piece of hand luggage, one piece of baggage (up to 23 kg) is available for free transportation, and one additional personal accessory weighing up to 3 kg is allowed. Seat selection available when booking. On short and medium-haul flights, the fare is non-refundable, on long-haul flights - a fine of 200 euros. Meals are not provided on short flights; on long haul flights, food and drinks are free. Accrual of points in the OK program - 20-175%;
- All conditions of the previous classes + free meals on flights of any distance. Rebooking can be done without paying any additional fees. The accrual of points in the OK program is 20-175%.
Additional Information. Economy passengers, if they wish, can purchase some Business Class privileges - order a Gourmet - and a Business menu, choose a more convenient seat, get into a comfortable waiting room, etc. The services are paid, for a complete list, see the "Additional information for passengers" section.
Business Class
Divided into 2 levels:
- BUSINESS The free baggage allowance includes 2 pieces of hand luggage, 2 pieces of baggage (each weighing up to 32 kg) and one personal accessory weighing up to 3 kg. Choosing a seat when booking and a business menu is free. For flights of short and medium duration, the tariff is non-refundable, for long-distance flights - 200 euros. Rebooking will cost 60/100 euros, depending on the flight distance. Privileges at the airport of departure. Accrual of points in the OK program - 175-200%;
- Baggage allowances and basic conditions are the same as for the BUSINESS LITE class. The main differences are that the flight can be returned and there is no additional charge for rebooking. The accrual of points in the OK program is 175-200%.
Baggage
CSA has the following baggage rules.
Hand luggage
- The dimensions of hand luggage are 55 x 45 x 25 cm, the weight of one piece is no more than 8 kg. If these limits are exceeded, the bag / suitcase will be transported in the baggage compartment for an additional fee;
- The dimensions of an additional personal accessory are up to 40 x 30 x 15 cm. This can be, for example, a laptop bag or a personal briefcase;
- During the flight, carry-on baggage must be in a special compartment located above the seats, and a personal bag (if any) is carried under the seat of the front passenger;
- Small children who do not have a separate seat are not eligible for free carry-on baggage.
Luggage compartment
- Dimensions of one piece in the luggage compartment - no more than 250 cm in the sum of 3 dimensions, maximum weight - 32 kg;
- You must inform the contact service of the company in advance about carrying valuable and fragile items in your luggage;
- It is prohibited to carry valuables, documents, medicines and electronic devices in your luggage without warning;
- The baggage allowance for children under 2 years old traveling without a ticket is as follows: LITE fare - does not apply, the rest - 1 piece weighing up to 10 kg. For children with a ticket - the standard rate, depending on the selected class of service.
Flights with children
CSA offers special discounts for children under two years of age. If a separate seat is not purchased, then only 10% of the fare can be paid for the trip. If the child flies in a separate seat, the discount is 25%. Passengers with small children are entitled, regardless of the fare chosen, to carry one folded stroller in excess of the free baggage allowance.
For people with disabilities
For passengers who may need assistance while traveling, CSA provides an escort service. It is free of charge, but it is imperative to warn the carrier about such a need in advance - no later than two days before departure. At the airport and on board the aircraft, passengers with reduced mobility are provided with a wheelchair, and on board they can take with them 2 additional orthopedic aids in excess of the baggage allowance.
Additional services
CSA provides its passengers with a large number of additional services that are not included in all offered fares. If your class of service does not include this, then before the flight you can order:
- Booking an enhanced comfort seat / choosing the seat you like in advance;
- Service for accompanying minors;
- One of several Business Menu or Gourmet Menu options (for Economy Class only);
- Additional luggage space;
- Transportation of pets;
- Airport Lounge Access;
- If necessary, on honey. indications - the "Oxygen on board" service.
Also on board is available the purchase of snacks and drinks that are not included in the main menu - the Buy-on-Board service. More information about all additional services, their cost, current restrictions and booking rules can be found on the page http://ru.csa.cz/ru/portal/info-and-services/travel-information/doplnkove_sluzby.htm.
Loyalty program
Czech Airlines has a two-tier OK PLUS bonus program for passengers and an OK PLUS corporate bonus program for companies. Thanks to it, the airline's customers can save money on travel by exchanging the received bonus points for various privileges. Members of the program (any client of the airline over the age of 2 years can become them) receive bonus points - miles for flights with Czech Airlines and payments for services of partner companies (there are more than 90 of them).
Managing reservations and ordering additional services are made on the official website of the airline at http://ru.csa.cz/ru/portal/homepage/ru_homepage.htm.
Answers to all your questions can be obtained at the airline's representative office in your city.
Video
Czech Airlines is the national carrier of the Czech Republic, based at Prague Airport. The company operates flights to Europe, Asia and the Middle East. The air carrier operates both regular and charter flights. It is a member of the large international airline alliance "SkyTeam", which provides the passengers of this airline with quick and convenient connections with other major air carriers in the world. It has operated since 1923 and carries just over 2.7 million passengers annually.
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Air fleet of Czech Airlines
Czech Airlines has a fleet of 18 aircraft with an average age of 9.5 years.
- Airbus A319-112 - 9 units;
- ATR 72-500 - 5 pcs;
- ATR 42-500 - 3 pcs;
- Airbus A330-323 - 1 pc.
Destinations of Czech Airlines
Czech Airlines operates flights within the Czech Republic, to Europe, Asia and the Middle East. There are 43 destinations in the air carrier's route network.
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Check-in for a Czech Airlines flight
Online check-in for Czech Airlines flights starts 36 hours before and closes 1 hour before departure. The situation is similar with registration via a mobile phone.
There are two ways to check-in at the airport: at the check-in counter and at self-service kiosks. True, the kiosks are still working only at the Prague airport. The check-in process for a flight ends 60 minutes before departure, with the exception of Prague airport - where check-in ends 40 minutes before departure. In any case, your e-ticket or paper ticket will indicate the exact times for this procedure.
Baggage with Czech Airlines
On the “Economy Lite”, “Economy Plus” and “Economy Flex” tariffs, you can take 1 unit of hand luggage with dimensions up to 55x45x25 cm and weighing up to 8 kilograms.
On the "Business Lite" and "Business" fares, you can take 2 pieces of hand luggage of the same weight and size.
Additionally, on all tariffs, except for "Economy Lite", you can take a laptop, a small briefcase or a bag, weighing up to 3 kg, with dimensions up to 40x30x15 cm.
Children without a separate seat (traveling in the arms of an adult) are not eligible for additional carry-on baggage. Children with a separate seat have the same limits as adults.
Czech Airlines in August offers a number of profitable flights to the following destinations:
Prague - Kosice, Budapest - Brussels, Prague - Frankfurt, Bologna - Prague, Prague - Budapest
Flights to countries
Denmark, Austria, France, Netherlands, Hungary
Czech Airlines Aircraft
The Czech Airlines fleet consists of the following aircraft:
Airbus A319, ATR 42-500, ATR 42-500, Airbus A330-300, Airbus A321
Czech Airlines also offers advantageous tickets to a number of other destinations. You can compare flight prices using the search form on TripMyDream
Czech Airlines passengers can fly in the following classes: economy, business. To buy a Czech Airlines ticket at a low price, use the low price calendar, the catalog of air discounts and subscribe to price updates.
Frequently asked questions
- Can I check in online for a Czech Airlines flight?
Online check-in for Czech Airlines flight is available on the official website or using the mobile application. You can independently choose a seat on the plane that suits you, print your boarding pass or save it on your mobile device.
- Can I get compensation if my Czech Airlines flight is delayed or canceled?
You can get a refund of the unused CSA Czech Airlines ticket in case of flight cancellation or refusal to continue the flight if the waiting time for the flight is more than five hours.
- Where can I go if my baggage is lost or damaged by Czech Airlines?
For all questions related to the loss of or damage to baggage, please contact the Unclaimed Baggage Room at the relevant airport, without leaving the arrivals area, on the day the baggage was lost or damaged.
- Can I return a purchased ticket for a Czech Airlines flight?
You can return your purchased ticket to Czech Airlines. A service charge will be deducted from the refund amount.
- What conditions does Czech Airlines provide when traveling with children?
Children under 2 years old fly free of charge, children from 2 to 12 years old pay the corresponding child fare.
- Does Czech Airlines provide free meals on board?
Free meals are provided.
- Does Czech Airlines provide additional services for passengers with disabilities?
Additional services for passengers with disabilities are provided. If you need additional assistance from the attendants during air travel or ground handling, then you need to notify the airline about this: - in the case of air transportation on a stretcher - no later than 72 hours before the scheduled flight departure; - in all other cases - no later than 48 hours before the scheduled flight departure.
Czech Airlines is one of the first airlines on the planet. In 6 years, she will celebrate her centenary.
Back in October 1923, the government of the then Czechoslovakia decided to create a national airline and named it Československé aerolinie (Czechoslovak Airlines) or CSA (CSA) for short. This abbreviation has survived to this day in the form of a logo. Since 1994, the official name of the company has been České aerolinie (Czech Airlines) or Czech Airlines in English.
3 years after its founding, CSA became one of the members of IATA (International Air Transport Association). In 2001, she joined the SkyTeam global aviation alliance, which unites more than 20 carriers on 4 continents.
Since 2009, CSA has undergone several privatizations, as a result of which, since 2013, its main shareholder is the national airline of South Korea, Korean Air Lines Co (44% of shares). The Czech Republic owns 19.74% (represented by PRISKO a. S.) And 2.26% (through the Czech insurance company Česká pojišťovna a. S.).
Czech Airlines is certified according to ISO14001 (international environmental management system standard) and IOSA certificate (Operational Safety Audit Program).
The Czech national airline has an official website (www.csa.cz), which has also been translated into Russian. It has a convenient menu with the necessary sections, where the user can find help information, information about special offers, routes, loyalty programs, as well as book and buy a plane ticket, go through online check-in for the flight.
Baggage fares and rules
Czech Airlines customers can buy one of five fares, depending on the amount / weight of baggage and additional conditions of service.
Economy class is divided into 3 offers:
- Lite: carry-on baggage of 8 kg is provided, baggage is paid additionally, ticket exchange is carried out with a charge, no refund, seat selection is paid (from 5 EUR), meals from 9 euros, bonuses from 20 to 100%;
- Plus: free carry-on baggage (8 kg), small personal bag (3 kg) and luggage (23 kg), exchange with collection, no refund, choice of preferred seat (from 10 EUR), food for a fee, bonuses 20-175%;
- Flex: hand luggage 8 kg, bag 3 kg and luggage 23 kg, ticket exchange and refund with collection, choice of preferred seat (from 10 EUR), meals, snacks and menus (from 9 EUR), bonuses from 20 to 175%.
The "Business" tariff has 2 options:
- Business Lite: Free 2 carry-on baggage 8 kg each and 2 pieces of baggage. 32 kg each, ticket exchange with collection, no refund, paid seat selection, meals provided, bonuses accrued 175-200%;
- Business: hand luggage (2 * 8 kg), luggage (2 * 32 kg), ticket exchange and refund with collection, seat selection is possible, meals, bonuses from 175 to 200%.
Carry-on baggage parameters must be no more than 55-45-25 cm. Baggage dimensions - maximum 250 cm in the sum of three dimensions. For exceeding the baggage allowance, additional payments from 25 to 70 euros are provided (depending on the flight and place of payment).
All fares have a 90% discount on the ticket for children under 2 years old who will sit on the lap of an accompanying adult. If a small child is equipped with a special car seat in a separate seat, then the cost of his flight will be 75%. You can also make a request for a baby cot through the contact center.
Economy Plus and Flex and Business fares allow passengers up to 2 years old to carry baggage weighing up to 10 kg. More details about the rules for traveling with children can be found on the official website of the ChSA.
Online check-in for the flight
Online check-in can be performed 36 hours before the flight, so that later you do not waste time on this procedure at the airport. It provides 5 stages:
- Personal identification (you need to enter the passenger's surname, booking code or e-ticket number);
- Itinerary sheet (selection of the desired flight);
- Information about passengers (list of tourists checking in for this flight);
- Boarding pass (checking the specified information, printing out the pass or sending it by e-mail);
- Completion of registration.
When passing through online registration, you can enter the details of a regular customer, see the selected seats on the salon diagram. Certain countries hosting Czech Airlines aircraft may request additional passenger information. The security service will also need some information. All requested data must be specified in the appropriate lines.
Loyalty program OK PLUS
For regular customers ČSA has developed the OK Plus loyalty program. Moreover, it can be used by passengers of any airline that is part of the Sky Team. For each flight they make or use of partner services, they earn miles, which can then be redeemed for rewards. More than 90 companies are OK Plus partners: banks, hotels, etc.
Participation in the program is free, for registration you need to fill out an online application, after which a temporary membership card will be sent to the client's e-mail. After the first transaction, a permanent membership card is delivered to the client by mail. Depending on the number of points earned per year, you can receive a Silver, Gold or Platinum Preference Card, which offer additional bonuses and promotions.
Rewards provided in exchange for miles are:
- Bonus tickets (for economy and business fares);
- Increased baggage allowance;
- Entrance to VIP lounges at the ČSA airport in Prague.
Holders of OK Plus privileged cards receive Business Menu meals, priority check-in, baggage drop-off and baggage claim, skip-the-line boarding and other bonuses.
Airline contacts
The airline's headquarters are located at Czech Airlines, Customer Care Dept. Evropska, 846 / 176a 160 00 Prague 6 - Vokovice Czech Republic. The telephone number of the 24-hour contact center is + 420-239-007-007.
In Moscow, the Czech Airlines office can be found at st. 3rd Tverskaya-Yamskaya, 31/35, phone + 7-499-653-7144. Also, the Czech airline has offices in other cities of Russia - St. Petersburg, Samara, Yekaterinburg.
Aircraft fleet
Currently CSA has a fleet of 18 aircraft, namely:
- one narrow-body passenger Airbus A320;
- nine airliners Airbus A319;
- five Air-72;
- three Air-42.
Czech Airlines customers can make a direct flight to 45 countries of the world. In Russia, Czech airlines land in the cities of Moscow, St. Petersburg, Yekaterinburg, Samara, Rostov-on-Don, Kazan and Ufa.
In 2016, about 2.71 million people used the services of the Czech airline.
Hand luggage
You can take hand luggage with dimensions of 55x45x25 cm in the aircraft cabin.
- in economy class - one piece weighing 8 kg;
- in business class - two 8 kg each.
In addition, it is allowed to carry a handbag, a briefcase, a bag with a laptop or a bag with purchases from the Duty Free store up to three kg and dimensions 40x30x15 cm.This option is not available only to those who bought cheap Czech Airlines tickets and flies at the LITE Economy fare.
Checked baggage
- LITE Economy fare - checked baggage not included;
- other economy class tickets - one suitcase of 23 kg;
- business class - two seats, 32 kg each.
These rules apply on all flights, except for flights to Seoul, where the rules are as follows:
- PLUS Economy fare - one suitcase of 23 kg;
- FLEX Economy tariff - two, 23 kg each;
- BUSINESS LITE and BUSINESS - two pieces of 32 kg.
For holders of Silver, Gold and Plastic OK PLUS cards, one additional seat is included: 23 kg for economy class, and 32 kg for business class.
Compared to other airlines, Czech Airlines allows passengers to take large luggage on board - its length, width and height can be up to 250 cm.
Excess baggage
European routes and flights to the Middle East
Each additional seat:
- 25 euros if paid on the website more than 36 hours before departure;
- 35 euros - less than 36 hours 35 euros;
- 45 euros - at the gate.
Surcharge for overweight in economy class up to 32 kg:
- 25 euros - if paid more than 36 hours before departure;
- 35 euros - if paid later.
Flights to and from Seoul
Additional seat for all passengers:
- 60 euros if paid before departure;
- 70 euros - at the gate.
In Economy Class, excess weight up to 32 kg will cost 60 euros.
Please note that luggage can only be paid for at the boarding gate with a payment card. If you want to pay in cash, you will need to look for a counter on your own where you can do this.
Flight with children Czech Airlines
Parents can choose the fare for a flight with a Czech Airlines child on their own: if the baby travels on the lap of an adult, the price will be 10% of the total ticket price. If you need a separate seat, you need to pay 75% of the adult ticket.
Flight with a child under two years old
According to Czech Airlines rules for traveling with children, passengers under two years old can travel on the lap of an adult, in a separate seat in a car seat, or in a baby cot. A cradle measuring 75x34x22 cm for children up to 11 kg can be obtained when flying on an Airbus A319 / 330. However, it is provided only for business class passengers.
If a child is traveling on the lap of an adult, they are not eligible for carry-on baggage. It is included only when booking a separate seat. Regarding checked baggage for children, it is not included in the LITE Economy fare, the rest of the tickets include one piece up to 10 kg and 115 cm in the sum of three dimensions.
