It's good when the receptionist at the reception in a hotel in another country speaks Russian and can understand you and speak your language. What if ? Then phrases from this article can help you in some situations.
In order to clarify or clarify something about accommodation, it is not necessary to know fluent English. In a hotel, a few learned phrases will be enough for many situations.
Let's start with how the "hotel" or "hotel" in English will be: "Hotel". Easy to remember. Pronounced as [hotel] (stress on "e").
Phrases and their use
First, let's imagine a situation that you have not yet reached your hotel. But you have a business card with its name, and you cannot find it, despite the fact that you are already somewhere nearby. Then you can, showing him a business card with the name of the hotel:
If you examined the proposed number, and you did not like it, in English it can be expressed as follows:
I don’t like this room. I don't like this number. [ah dont like zis room]
Accordingly, if you want to say that you liked it:
I like this room. I like this number. [ay like zis room]
What is important to know when checking into a hotel
If you have booked your stay at this hotel in advance, tell the front desk:
I have a reservation. A room has been booked for me. [ah hev uh resavation]
Of course, first of all you need to find out when the check-out time is at the hotel.
What is the check-out time? When is the checkout time? [wow from the check-out time?]
What is my room number? What is my room number? [wot from may rum nambe?]
What floor is my room on? What floor is my room on? [who flo from may room is he?]
When do you serve breakfast? What time is breakfast? [wen doo yu seow breakfest?]
As you understood from the text above, the check-out time in English is: check-out time.
And "late check-out" from the hotel in English will be: late check-out [late check-out]. Those. this is a check-out later than checkout time.
Early check-in: early check-in.
Renewal
If you want to extend the hotel room, you can notify the administrator in English using the following expression:
I'd like to extend my stay for two days. I would like to extend my stay by two days. [id like that ixstand may stage pho that day]
In the example, two days are indicated, but if you need to say about a different amount, use the article about, and substitute your version in this phrase.
Of course, we have given examples of only a small list of phrases and words that will be useful for you to use in the hotel, when communicating with the hotel administrator and at the reception. But, we hope that this material will be useful for you in application, especially if your knowledge of the English language is very minimal.
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Each of us, after active working days, needs to have an active rest as well. In this article you will find out what phrases you need to use when checking into a hotel.
I'd like to check in, please- I would like to register, please!
After that, you will most likely be asked to fill out a registration form. 
Name - name
Surname / Last name - surname
Passport number - passport ID
Issue date - date of passport receipt
Type of document - type of document (Passport or ID card)
Date of birth - Date of Birth
Nationality - nationality
E-mail address - Email
Credit card - credit card
Credit card number - Credit Card Number
Exp.date - card expiry date
Signature - signature
Date - the date
After filling out the registration form, you will most likely want to ask for a room of your own liking. For many tourists, the view from the window is important. English for tourists will come in handy here.
Can I have a room with a nice view, please? - Can I have a room with beautiful view out the window please?
For a room with a sea view, you may have to pay extra, but you can try to ask.
Can I have a room with a sea \u200b\u200bview, please?- Can I have a room with a sea view, please?
Usually large hotels have several buildings and they are located in different parts hotel. To ask for a room in the building near the beach, you need to use English for tourists again and say:
Can I have a room close to the sea, please?
If you want to ask for a room in the building near the restaurant, you must say:
Can I have a room close to the restaurant, please?
If you want to ask for a room in the building near the pool, you must say:
Can I have a room close to the swimming pool, please?
You can also ask for a hotel card to choose the building yourself.
Can I have a look at the map of the hotel, please?- Can I ask for a hotel card, please?
If you are traveling with small children or for other reasons it is difficult for you to climb to higher floors, then it is advisable to ask for a room on the first floor:
Can I have a room on the ground floor, please?
Or ask if the hotel has an elevator:
Is there a lift in the hotel?
Another important question for a tourist: Can I have a room with a double bed?
Can I have a room with the double bed (twin bed), please?
Can I have a room with two beds, please? - Can I have a room with two beds?
When checking into a hotel, always use English for tourists and follow these tips:
- Always try to smile and be friendly. A sincere smile evokes another person's affection for you. Thus, you will have a much better chance of getting the room you want.
- It is always pleasant for a person to hear his own name. Therefore, if a person has a badge, then you can immediately address him by name or ask “What’s your name?” (What is your name?) And after that you can communicate with the person by calling his name.
- Not everyone knows that it is usually customary to leave a tip at the reception. But it is not always convenient to leave a tip in the form of money. Therefore, bring a small souvenir or just chocolate with you, and present it to the person who will register you, saying Here’s a small present from my country (This is a small present from my country).
They say that everyone would like to be treated like at home in a hotel and like in a hotel at home. But to feel comfortable in a hotel abroad, you need to know English. It is good if you study it and can safely communicate abroad. And what about those who do not know English well and are going to travel soon? For you, we have compiled an understandable and practical phrasebook on the topic "English in a hotel". Read step by step instructions on how to communicate in english language at the hotel.
We've written a simple travel phrasebook that contains dialogues, phrases, and a dictionary on 25 essential topics. Go on a journey with the main character and improve your English. You can download the book for free at.
We book a hotel room
You can book a hotel room on Russian-language sites, but sometimes it becomes necessary to reserve it by phone. In this case, you will need to clarify information about the hotel and specifically about the room, as well as its cost. This can be done using the following phrases:
| Phrase | Transfer |
|---|---|
| Hello, can I reserve a room, please? | Hello! Can I book a room please? |
| Can I book a room? | Can I book a room? |
| How far is it from the airport / city center? | How far (is the hotel) from the airport / city center? |
| What types of rooms are available? | What types of rooms do you have? |
| I need a double room for five days. | I need a double room for five days. |
| I would like to book a single / double / triple / twin-bedded room. | I would like to reserve a single / double / triple / twin room. |
| I'd like to book a suite / presidential suite. | I would like to book a suite / presidential suite. |
| I would like to book a non-smoking room. | I would like to reserve a non-smoking room. |
| I "d like to book a room with a bed for a child. | I would like to book a room with a bed for a child. |
| I "d like to book a room facing the sea / lake. | I would like to book a room with a sea / lake view. |
| I'll take this room for a week. | I'll rent this room for a week. |
| I'll stay here for a week. | I'll stay here for a week. |
| I "m going to leave on April the ninth. | I'm going to leave on April 9th. |
| When is check-out time? | What time should I leave the room? |
| Would it be possible to have a late check-out? | Can I check out later? |
| I'd like full board / half-board. | I would like full board / half board. |
| Do you have a car park? | Do you have parking? |
| Do you allow pets? | Do you allow pets to move in? |
| Do you have a special menu for children? | Do you have a special menu for kids? |
| Does the hotel have any facilities for children? | Does the hotel have a room for children? |
| Does the hotel have a gym / swimming pool? Until when is it open? | Does the hotel have a gym / pool? Until what time does it work? |
| Does the hotel provide airport transfer? | Does the hotel provide an airport shuttle? |
| What’s the price for a single / double / triple / twin-bedded room? | What is the cost of a single / double / triple / twin room? |
| How much is the service charge and tax? | How much is maintenance and tax? |
| How much is for the room including breakfast? | How much is the room, including breakfast? |
| Is breakfast included? | Is breakfast included? (in total cost) |
| That’s a bit more than I wanted to pay. | This is a little more than I expected to pay. |
| Can you offer me any discount? | Can you offer me a discount? |
| Is there anything cheaper? | Is there something cheaper? |
| Do you have any cheaper rooms? | Do you have any cheaper rooms? |
| What is the total cost? | What is the total amount payable? |
| Do you need a deposit? | Do you need a deposit (deposit)? |
| Are my credit card details necessary when making a reservation? | Do I need my credit card details when booking? |
Let's take a look at the classification of hotel rooms. If everything is clear with a single and triple room, then the wordings double and twin need to be clarified. Double is a double room with one double bed, and twin is a double room with two single (twin) beds.
The hotel can also offer you a suite (suite / swiːt /) or a presidential suite (presidential suite). If you are going on vacation with friends or parents, you can order two rooms with a connecting door (adjoining rooms).
It's easy to get confused not only in the classification of rooms, but also in the classification of beds. Usually hotels offer their clients standard single beds, double beds and queen beds / queen size beds. The so-called "king" bed is a bed larger than a double bed. Some hotels may also offer you a sofa bed / pull-out couch or rollaway bed, and a cot can be provided for your child.
A security deposit or deposit is the advance payment you make to book a room.
When talking about the price of a hotel stay, there are two important points to keep in mind. First, always ask if the hotel can give you a discount. If you are abroad not in the midst tourist seasonmost likely, you will be given a nice bonus. Secondly, always check the final price of your stay. This way you will immediately know what services will be included in the bill, and you will not be in for an unpleasant surprise when you check out.
Do not forget to clarify some details about your number. So, if you are going to go to a hot country, be sure to check if the room has an air conditioner and a refrigerator. Do you want to add new photos to Instagram immediately upon arrival? Then ask if there is Wi-Fi in the room and how you can access the Internet. Use the following phrases in English to communicate with hotel staff:
| Phrase | Transfer |
|---|---|
| Does the room have an air conditioning / refrigerator? | Is there air conditioning / refrigerator in the room? |
| Does the room have a bath / shower? | Does the room have a bath / shower? |
| Does the room have a balcony? | Does the room have a balcony? |
| Does the room have the Internet access? | Is there Internet access in the room? |
| Is there a TV / telephone in the room? | Is there a TV / telephone in the room? |
| How many beds are there in the room? | How many beds are in the room? |
| What floor is my room on? | What floor is my room on? |
| How do I access the Internet? | How can you access the Internet? |
| Can I get the Internet access in the hotel? Is it free of charge? | Can I access the Internet at the hotel? It's free? |
When booking, you may also be asked questions, and will also answer your questions. Look at the typical phrases in English that hotel employees will use when talking to you:
| Phrase | Transfer |
|---|---|
| What’s your name, please? | State your name, please. |
| What sort of room would you like? | What number would you like to rent? |
| Do you want to have breakfast included? | Would you like breakfast included? |
| When will you arrive? | When do you arrive? |
| How long would you like to stay in our hotel? | How long are you planning to stay at our hotel? |
| We "ll have the room for you on April the fifth. | We will have a number for you on April 5th. |
| We don "t have any double rooms, but there" s a triple room available. | We have no free double roomsbut there is a triple room. |
| You have to check-out before 12 p.m. | You must clear the number by 12 noon. |
| It "s fifty dollars a night plus tax. | It costs $ 50 per night plus taxes. |
| You have to pay in advance. | You need to pay in advance. |
| Will you pay in cash or by credit card? | Will you pay by cash or card? |
| We require your credit card number for a deposit. | We need your credit card number to post a deposit for the room. |
| Do you have a credit card? | Do you have a credit card? |
| Can I take your credit card number? | May I get your credit card number? |
| May I have your name and telephone number, please? | May I specify your name and phone number? |
| Is there anything else I can do for you? | Is there anything else I can help you with? |
| All rooms are booked. | All rooms are booked. |
By the way, before booking a room, we advise you to look at the hotel website and evaluate the reviews of visitors, so you will find out whether it is worth staying at this hotel and what surprises you can expect. For example, you can find out on what conditions you can use the minibar. So, in some hotels you will have to pay only for the products that you have opened, in others you will have to pay for all the products, even if you have not used them.
Registration at the hotel
Upon arrival at the hotel you will need to register or, as they say, "check in" (from to check-in - register). The main advice is to communicate with the hotel staff politely, otherwise your vacation can be spoiled. The following phrases will help you communicate in English at your hotel:
| Phrase | Transfer |
|---|---|
| Hello, I have a reservation for a single / twin / triple / double room. | Hello, I have booked a single / double / triple / twin room. |
| What time do you serve breakfast? | What time is breakfast? |
| Could I have lunch in my room, please? | Can I have lunch in my room, please? |
| What time's the restaurant open for dinner? | What time does the restaurant open for dinner? |
| What time does the bar close? | What time does the bar close? |
| Where are the lifts? | Where are the lifts? |
| Do I pay now or at checkout? | Do I need to pay now or when I check out? |
| Have you got a safe? Is it free of charge? How much is it? | Do you have a safe? Is it free to use? How much does it cost to use the safe? |
Be sure to ask a question about the safe. Experienced travelers are advised to leave all valuables and money in the safe, even if you are staying in a fashionable hotel.
A hotel employee may use the following phrases in English when communicating with you:
| Phrase | Transfer |
|---|---|
| Could I see your passport, please? | Please show your passport. |
| Could you please fill in this registration form? | Could you fill out this registration card? |
| Could you please sign at the bottom of the form? | Could you please sign at the bottom of the form? |
| Breakfast's from 8 a.m. till 11a.m. | Breakfast from 8 am to 11 am. |
| Dinner's served between 7 p.m. and 10 p.m. | Dinner is served from 7 am to 10 pm. |
| Would you like any help with your luggage? | Can I help you with your luggage? |
| Here’s your room key. | This is the key to your room. |
| Your room’s on the second / third / fourth floor. | Your room is located on the second / third / fourth floor. |
| Room 123 on the second floor. | Room 123 on the second floor. |
| I "m afraid that your room isn" t ready yet, sir. | I'm afraid your number isn't ready yet, sir. |
At the stage of checking into a hotel, the main thing is ... not to get confused in the floors. The fact is that the numbering of floors abroad is somewhat different than ours. So, in America, the first floor is called the ground floor, the second - the second floor, etc. In Great Britain and Europe it is even more complicated: the first floor is the ground floor, the second is the first floor, etc. Why is the first floor in Europe accepted " On the second? Historically, people usually did not live on the first floors of buildings: in the Middle Ages, there was no sewage system and other benefits of civilization, therefore, unpleasant smells reigned on the first floor from the street. Therefore, these premises were equipped for workshops, taverns, and various institutions. Civilization has come to Europe, but the floors are still numbered “unhumanly”, so don't get confused.
To make it easier to understand how these phrases are used, watch this video with a hotel dialogue in English:
Room service
During your stay at the hotel, you will need to communicate with the staff at least at an elementary level, in particular, you will need to communicate by phone with the room service (room service). When communicating with them, first tell the number from which you are calling: “My room number’s 123” (“My number 123”). After that, you can use the following phrases in English:
| Phrase | Transfer |
|---|---|
| Could I have a wake-up call at eight o'clock? | Could you wake me up at eight? |
| Where’s the bar / gym / swimming pool / restaurant? | Where is the bar / gym / pool / restaurant located? |
| Could you send dinner to room 123, please? | Could you send dinner to room 123, please? |
| I'd like a glass of apple juice and a cheese sandwich, please. | I'd like a glass of apple juice and a cheese sandwich, please. |
| Do you have laundry service? | Do you offer a laundry service? |
| Where can I find an iron? | Where can I find an iron? |
| I would like my suit washed and pressed. | I would like my suit to be washed and ironed. |
| Could I have the towel, please? | Could you give me a towel, please? |
| Can I have an extra bed / blanket? | Can I get an extra bed / blanket? |
| Could you please change the sheets? | Could you change the bedding please? |
| My room is messy, and I would like it cleaned. | My room is in disarray and I would like to have it cleaned. |
| Are there any messages for me? | Any messages for me? |
| How can I get to the museum from the hotel? | How do I get to the museum from the hotel? |
| Could you please call me a taxi? | Would you please call a cab for me? |
| Could you recommend me a good SPA center / gift shop not far from the hotel? | Could you recommend a good spa / gift shop close to the hotel? |
Although we have listed phrases in English that will help you find a laundry, we still recommend using its services as little as possible. It is believed that the laundries in the hotel do not do their job very well, they often spoil the things of customers.
Be sure to specify in advance at what time you will need to vacate the room. Many hotels have a rule that if you want to stay in your room just a couple of hours later than check-out time, you will have to pay the cost of an additional day of stay.
See how two ladies communicate with the hotel administrator:
Hotel problem solving
Of course, we all would like to relax calmly and without problems, but our desires do not always coincide with reality. If you have any problems, use the following phrases in English:
| Phrase | Transfer |
|---|---|
| I’ve lost my room key. | I lost my room key. |
| My room's not been made up. | My room is not cleaned. |
| The room is too noisy / cold / hot. | The room is too noisy / cold / hot. |
| There is no soap / towel / shampoo in my room. | No soap / towel / shampoo in my room. |
| There isn’t any hot water. | There is no hot water. |
| The television / air conditioning / shower doesn’t work. | TV / air conditioning / shower not working. |
| One of the lights doesn’t work. | One of the bulbs is not working. |
| Could you send someone up to fix it? | Could you send someone to fix this? |
| I am not feeling well. Is there a doctor in the hotel? | I am sick. Is there a doctor in the hotel? |
| Could you find a doctor for me, please? | Could you find a doctor for me, please? |
Experienced tourists advise leaving the keys with the administrator when leaving the hotel, so you will definitely not lose them.
Check out from the hotel
Upon check-out from the hotel, you will need to pay for the room. To make it easier for you to communicate in English at the hotel, learn the following phrases:
| Phrase | Transfer |
|---|---|
| I would like to check-out. | I would like to leave. |
| Could I have a receipt, please? I am leaving tomorrow. | Can I get a check, please? I leave tomorrow. |
| I would like to pay my bill. | I would like to pay my bill. |
| I'll pay by credit card. | I will pay the bill by credit card. |
| I'll pay in cash. | I'll pay the bill in cash. |
| I think there is a mistake in my bill. | I think there is a mistake in my account. |
| I have / haven’t used the minibar. | I have / have not used the minibar. |
| Could I have some help bringing my luggage down? | Please help me lower my luggage downstairs. |
| I have really enjoyed my stay. | I enjoyed my stay at your hotel. |
When communicating with you, the hotel employee will use the following phrases:
| Phrase | Transfer |
|---|---|
| Are you ready to check out? | Are you ready to leave? |
| What room were you in? | What room did you stay in? |
| How would you like to pay? | How would you like to pay? |
| Did you use the minibar? | Did you use the minibar? |
| I need your room keys, please. | I need the keys to your room, please. |
Don't want to waste time and queue when you check out of your hotel? We advise you to visit the official website of the hotel and check if the online check-out service is available. Recently, many hotels offer this option. In this case, you will need to pay the bill by credit card about a day before the planned check-out, and on the day of check-out, simply give the room keys to the hotel administrator or put them in a special box at the reception.
Watch the following video about checking out the hotel:
Symbols and terms you may need
| Phrase | Transfer |
|---|---|
| Vacancies | Free places |
| No vacancies | No vacant tables |
| Front desk, reception | Administration, "reception" of the hotel |
| Room service | Room service |
| Concierge | Concierge |
| Maid | Maid |
| Bellboy / bellman / porter | Bellboy / Receptionist - the person who helps carry your things and shows the number |
| Valet | The man who parks the cars of the hotel customers |
| Lobby | Lobby |
| Lifts / Elevators | Elevators |
| Out of order | Doesn't work (sign, for example on the elevator) |
| Bar | Bar |
| Restaurant | A restaurant |
| Gym | Gym |
| Swimming pool | Pool |
| Indoor pool | Indoor pool |
| Kitchenette | Kitchenette in the room |
| Please, make up my room | Please clean the room (the sign you put on the door) |
| Please, do not disturb | Please do not disturb (the sign you hang on the door) |
| Laundromat | Self-service laundry |
| Complimentary breakfast | Free breakfast |
| Luggage cart | Luggage trolley that you can use on site |
| Maximum capacity | Maximum allowed number of people (usually indicated in the elevator) |
| Parking pass | A card to be attached to the windshield of a car parked in the hotel parking lot |
| Wake-up call | Call by phone to wake up the client (ordered at will) |
| Damage charge | A fee that is included in the total bill if you damage or spoil something |
| Pay-per-view movie | Additional fees for watching movies and some programs |
We have presented you the most necessary and simple phrases in English for a hotel. We recommend that you memorize them before your trip. Do not forget to use our advice, so as not to get trapped abroad. We hope our english phrasebook will help you communicate in the hotel and your stay will be pleasant and unforgettable.
And if you want to always travel in comfort, we invite you to. Our teachers will teach you to speak confidently and competently.
Complete list of words and phrases for download
At the end, we suggest that you download 2 documents: one contains all the useful words from the article, and the second contains a list of phrases related to a hotel stay.
(* .pdf, 305 Kb)
