According to the Passenger Carriage Rules in force in 2019, the return of Russian Railways tickets purchased at the box office can be carried out without explaining the reasons, both before and after the train departs.
How to do it right?
Experts point out the following rules for the return of Russian Railways tickets:
- 5 days - when traveling through the territory of Russia;
- 10 days - when traveling to the Baltic States and the CIS,
- 1 month - when traveling to foreign countries.
Advice! If the trip did not take place not only for a valid reason, but also for a reason beyond your control (for example, the bus on which you got to the railway station was late), then you need to demand reimbursement of costs not from Russian Railways, but from the bus carrier.
The delivery of railway tickets to Russian Railways is carried out as follows:
If the payment for the railway ticket was made in cash, the cashier issues the money on the day of the request. When paying by credit card, the refund is made within 1 month.
It should be noted that the money will be credited to the card from which it was debited. It is impossible to get them in your hands or transfer to another account - this is done in order to prevent fraud.
The main condition for the return of Russian Railways train tickets is the presence of an original document confirming the identity of the applicant (for adults - a passport of the Russian Federation, for children - a birth certificate). Copies of passports are not accepted (even notarized ones)!
The return of Russian Railways train tickets on behalf of another passenger is possible only if the following documents are available:
- Passport data of the authorized person and the passenger;
- Time and place of departure of the train;
- Authority to return the ticket and receive money;
- The validity period of the power of attorney.
If the ticket was purchased for the wrong train and you have enough time before the train departs, it is better to make an exchange.
If errors in personal data are made in the travel document, proceed according to the circumstances:
Inaccuracies in the date of birth of a passenger are allowed only when their presence does not affect the ticket price (that is, he does not become a child from an adult).
How much money will be returned upon return of an unused travel document?
It all depends on the type of railway service and the deadline for returning the ticket - the later it is surrendered, the less money is returned for it.
For local trains:
It is possible to reissue a ticket for earlier trains only if less than a day remains before their departure. The procedure is subject to an additional fee.
For trains traveling to non-CIS countries:
- 24 hours before departure - with full preservation of the cost of travel and reserved seat;
- From 24 to 6 hours before departure - with a refund of half the fare and the full cost of a reserved seat;
- Less than 6 hours before departure - no payments will be made.
For trains traveling to neighboring countries:
- For 24 hours from the trip - the full amount is paid;
- From 24 to 6 hours after train departure - the full fare and 50% of the cost of a reserved seat;
- Less than 6 hours before departure - only travel without reserved seat;
- Within 1 hour after departure - only travel without a reserved seat.
How to understand how much you lose when you return a ticket for a Russian Railways train?
To do this, deduct the commission of payment systems and a special railway tax from the total cost of the travel document (192.70 rubles for domestic flights, 10 euros for international flights). They are non-refundable regardless of the date the ticket is returned.
There is no refund fee only for children under 5 years old who are not occupying separate seats.
Now you know how to return an unused train ticket, and you can carry out the procedure without any problems.
Refund tickets on the train and money is made in accordance with the rules for the return of tickets "Russian Railways" - according to the order of the Ministry of Transport No. 473, the money must be returned by the same method that was used to pay for the ticket. At the same time, the refund amount depends on how much time is left before the departure of your train.
How to return a ticket
If the ticket was not issued on the form of Russian Railways, but was bought on the Internet, then everything is easy. It is possible to return a ticket directly from the user's account on the website or from the order management page (the link is in the letter that will be delivered immediately after purchasing an electronic ticket).
When buying a train ticket online, the ticket can be refunded from the ticket only one hour before the train leaves from the 1st point of the route. You can return money for an unnecessary ticket at any time if the electronic registration has not been completed.
If you have several tickets in your order, then you can return one or some of them.
You can download the strict reporting forms from our website after returning the ticket.
Soon you will receive notifications via e-mail or SMS with information about the return of train tickets (amount, date, method of payment) and the necessary links.
A paper ticket can be returned:
To return a regular paper ticket (printed on a form with a security hologram), you will need a passport or other document with which the ticket was purchased. The actions are as follows:
If your ticket is issued as a standard Russian Railways ticket with a hologram, in order to return it, you will need a passport or other identity document for which the ticket was purchased. The procedure is as follows:
Refunds of train tickets can be made at any ticket office in the Russian Federation.
Keep in mind that not all railway station ticket offices are capable of making a refund, find out this issue. When you buy a ticket with a bank card, the money is returned to it, if you made the payment through a terminal or in a cellular salon, then you will be refunded in cash at the cash desk of Russian Railways. When paying using electronic payment systems (WebMoney, Yandex money), the refund will be made to the e-wallet accounts.
How to get a refund for a ticket
The method of return and its terms depend on how you paid for the purchase of tickets. It should be borne in mind that in case of payment by bank card, the money will be returned within 30 working days.
Using electronic money to the payer's wallet, the return of train tickets will be completed within 10 working days.
In terminals, as well as in Handybank communication stores, up to 10 working days.
Using a non-cash payment, the money will be credited to the current account within 10 working days.
Cash (delivery by courier, or pick-up of paper tickets) - the next day after the tickets have been returned at the company's office.
Loss of money from the return of a train ticket
The refund amount depends on 4 components:
50% of the cost of a reserved seat is deducted if there are 2 to 8 hours left before the arrival of the train, if more than 8 hours before the arrival of the train, then nothing is deducted for this position. If less than 2 hours before departure, then 100% of the cost of the reserved seat is deducted. The same happens if you miss the train and return the ticket no later than 12 hours after its departure.
178 r 30 kopecks (as of 12/20/2015) - collection of Russian Railways, it is deducted from the cost.
Service fee (115-330 rubles, depending on the ticket price) + fee for the return process (68-175 rubles)
Commissions of the payment systems with which you paid.
If you return the ticket a day before departure, then you will only lose fees and commissions, and the rest of the money will be returned to you in the same way as you paid for the tickets. With a paper ticket one day before departure, you can only go to the ticket office (since the office will only serve you 30 hours before departure). e-ticket can be returned through the order management page.
The site wishes you a pleasant trip!
With the advent of the Internet, it has become much more convenient for people to shop and order tickets. What could be easier? You go to the site, register, and then choose the desired direction, date and time. And most importantly, without leaving home, you can choose a suitable seat in the carriage. And payment takes place in a matter of seconds. Once! And the required amount was withdrawn from the card or electronic wallet. If you wish, you can print both the ticket and the check. But what if you still can't use your purchase? How to get a refund for a Russian Railways e-ticket? Where and how can this be done?
What are the ways to actually return tickets?
If you have a situation due to which you could not use a previously ordered e-ticket, then you can always give it back. Moreover, such a surrender provides for the return of the funds spent.
Depending on the timing and circumstances, the amount received will be paid in full or in part. But how can you return an electronic ticket to Russian Railways?
In turn, tickets can be returned in the following ways:
- by handing over to the railway ticket office;
- using a personal account on the Russian Railways website or the resource of an intermediary company (for example, a tour operator with which the ticket was purchased).
Sometimes you can return tickets using self-service terminals.
What determines the choice of a ticket return method?
When refunding electronic tickets for Russian Railways, remember that your choice directly depends on several factors. So, if you have not used your ticket yet, but have already printed it out, then you can issue it only at the ticket office of the railway station.
And vice versa, if your ticket remains on the virtual form, then you can receive compensation for its non-use online. However, this procedure should be done no later than one hour before the train leaves.
Reasons, terms and conditions of return
Don't know how to get a refund for a Russian Railways e-ticket? We will tell you under what conditions you can painlessly do this. Of course, there can be many reasons for returning, but we will consider the most basic of them (those provided by the return rules). For example, it is quite possible to return a ticket purchased for domestic Russian trains at will. Suddenly you changed your mind about leaving today and plan to do so in a couple of days.
Therefore, if you issued a refund approximately 7-8 hours before the train departure, then minus fines and fees, you will receive an amount that does not differ much from the original ticket price. Also, the return of the ticket is allowed two hours before the departure of the train. Only in this case, only the original ticket price is included in the amount of compensation. In such a situation, money for a reserved seat is not returned. Moreover, how to return an electronic ticket to Russian Railways: through the cashier or online, will depend on the timing and time of delivery, the presence or absence of a paper form.
The second case when you will be able to get the full cost of the ticket, but also excluding the reserved seat, is an illness or injury that happened shortly before the planned departure.
But if you booked tickets for a train traveling abroad, then you will be able to return them no later than a day before departure. Moreover, the refund will occur minus a fine (if it is all the fault of a disrespectful reason). Also, for each seat indicated on the tickets, a fee is charged within the limits of 185 rubles 40 kopecks.
What is the best way to use a ticket refund?
It is possible to return electronic tickets to Russian Railways (money can be returned only if the rules for returning travel documents are observed) either in the usual or in a claim procedure. Moreover, in a working or ordinary manner, it is possible to receive a refund using an electronic form only in three cases:
- if for some reason you did not complete the electronic check-in for the train;
- if you have registered and there is more than an hour left before the departure of your train;
- if the electronic check-in is passed, but you missed the train.
In the claim procedure, the return of Russian Railways electronic tickets is possible in the following situations:
- if 12 or more hours have passed since the train departed, but you did not manage to get on it;
- if you did not have time to get on the train for a good reason, for example, due to illness (but this requires a certificate from a medical facility);
- provided that the ticket was returned approximately one hour before the train departure;
- in the case when you paid for your ticket by bank transfer and decided to return it.
How is the return of Russian Railways tickets: rules and conditions of return online
If you decide to send your unused e-ticket online, follow these rules:
- log into your account on the official website of Russian Railways (pass.rzd.ru);
- click on your last name or click on the "My orders" button;
- find your e-ticket that you plan to return;
- click on the button "Request ticket status";
- click on the button "Checkout" that appears on the right;
- select “yes” in the pop-up window and agree to the proposed amount of compensation.
And if everything is done correctly, the button "Issued a refund" will light up in the status of your ticket. Here's how to return an electronic ticket to Russian Railways without leaving your home. By the way, if you would like to see and print all the information regarding all fees withheld from your compensation amount, click on the "Refund Coupon" box. And it is this paper confirmation that you should keep with you until the money is returned.
How long does it take for a refund?
According to the current rules of Russian Railways, the return of funds is carried out within 7-30 calendar days from the date of application. Moreover, this operation takes place without your participation (automatically), therefore, you do not need to enter the card details and other information about you. The crediting of funds confirms the message that appears in your order status "Issued a refund".
Note! Before refunding the money for the electronic ticket of Russian Railways, the method that you used to make the payment will be checked. So, if you paid not with a card, but using virtual currency or through terminals in cash, then the return of funds will be carried out only through the railway cashier of the return.
Every person may have a need to return train tickets. But this is not a reason to panic and upset, since the Ministry of Transport provides for the possibility of a passenger receiving money in exchange for a purchased ticket, which for various reasons he cannot use. If you find yourself in such a situation, then in any case you have the right to get back the money paid for the tickets, but only in the amount that is regulated by law. Attention: when returning tickets, you will receive an amount that depends on the time before the train leaves.
Rules for the return of tickets purchased via the Internet
On the site, you can not only buy, but also hand over them, getting your money back. If you managed to place an order, but did not go through the registration and authorization procedure, then you can return the unnecessary ticket directly from your personal account.
If the registration procedure was completed, then in order to return you need to take into account that the operation can be performed no later than an hour before the departure of the train. Unfortunately, you cannot do this from your personal account, so you need to arrive at the station of the starting point of the route and make a return at the ticket office.
In the event that you have ordered and paid for several tickets, then you can return all of them, or some of them.
When paying by bank transfer, you can get back not only your money, but also all the documents necessary for accounting. Just download the required receipt from the website and print it. After you complete all the necessary operations, a message will be sent to the phone number specified during registration indicating the amount, method and time for receiving money.
Rules for returning a ticket purchased in paper format
Paper tickets can be returned only at the railway station ticket office. To get your money back and return an unused ticket, you need to show the operator the identity document that was used for the purchase.
Attention: the money for the ticket is returned in the same way as the payment was made. That is, if you paid in cash, then you will be refunded cash, if by credit card, the amount will be transferred to it.
Rules for the return of tickets purchased by another person
If you need to return a ticket purchased by another person on our website, then you need to indicate the order number, as well as registration data (email address or contact phone number specified when registering the order). This can be done through your personal account on the website.
In order to return a paper ticket, you need to contact the ticket office of the station of the starting point of departure (for example, if the ticket is purchased for the Moscow-St. Petersburg route, then you must contact the ticket office of the Moscow railway station) and provide the operator with the following documents:
- Paper ticket;
- A notarized power of attorney from the person who bought the ticket;
- Identity document.
The money is returned in the same way as the payment was made.
The term and method of refunding the returned tickets depends on how you paid for the purchase.
How much is refunded?
In accordance with the rules established by the Ministry of Transport of the Russian Federation, when you return tickets, you get back an amount that is less than the original cost. When calculating the amount returned, the following is taken into account:
- Mandatory collection of Russian Railways - the amount of the collection is two hundred and three rubles and fifty kopecks (data is valid until the end of 2019);
- Commission of a financial institution, or a payment system, the services of which you will use to process a return;
If you return the coupon through the ticket office, you will not receive the full cost of the tickets back.
It is worth noting that you can also exchange the purchased travel card.
Rules for returning tickets after train departure
Often there are situations when a passenger is late for the train, or is unable to travel for personal reasons, but did not manage to return the ticket within the time frame indicated above. In this case, a period of 12 hours is provided from the moment of departure of the train, in which the passenger has the right to make a return.
This can be done only at the ticket office at the station, while the fine and all other fees will be deducted from the cost. After the 12 hour period, you will no longer be able to return the ticket and get the money back.
If you have a paper ticket in your hands, you must return it at the box office. You must have with you:
- The ticket itself.
- Power of attorney certified by a notary to return the ticket and receive money.
- Passport (yours, that is, of the person who returns the ticket). The original of the document is required.
How the money for the ticket is refunded The term and method of refunding the returned tickets depend on how you paid for the purchase. Method of payment for the order Where the money will be returned Payment term after processing the application Bank cards To the payer's card Up to 30 working days Terminals, communication shops, HandyBank If you donate via the Internet - by transfer in the CONTACT payment system. If at the box office at the station - in cash at the same.
Return of train tickets
The conditions for the return of train tickets and money for them are governed by the rules for the return of travel documents of Russian Railways from the order of the Ministry of Transport No. 473. General principles
- The money is returned in the same way that you paid, and the amount depends on how much is left before the train leaves.
- If you receive cash for a refund (at the ticket office at the station, in our office, etc.), then only on the territory of the Russian Federation.
For trains that go outside Russia, slightly different rules apply.
How to return an electronic ticket If you bought a ticket on Poezd.ru and did not issue it on the Russian Railways letterhead, everything is simple: you can return the ticket from your personal account on the website or from the order management page (the link is in the purchase notification letter).
How long can a Russian Railways ticket be returned - ticket return procedure
Attention
If the train leaves more than 8 hours later, nothing is deducted. If there are 2 to 8 hours left, you lose 50% of the cost of a reserved seat (the ticket indicates how much it is).
Info
Less than 2 hours left before departure (or no more than 1 hour has passed after departure) - the entire cost of the reserved seat is deducted.
- Russian Railways collection. 192 rubles are deducted from the ticket price. 70 kopecks (the amount is valid until 12/31/2018).
- The service fee is our commission as the operator of the online ticketing system and is non-refundable.
2-4. The rest of the money will be returned back in the same way as you paid (for more details, see the table above).
Return tickets
Train connections are one of the most convenient ways to travel. Since every trip is planned in advance, the ability to return an unwanted ticket remains a vital service for all passengers.
To avoid confusion and the passenger returned most of the cost of the canceled trip, Russian Railways has developed a clear system for the return of travel documents. Basic rules for the return of railway tickets Depending on the time when the passenger contacts the return ticket office, he may claim different compensation for the cost of a ticket purchased in the Russian Federation for a trip between stations within the country.
Contacting earlier than 24 hours before the departure of the train gives the right to reissue a ticket for a train with an earlier departure date. Up to 8 hours before check-out time, a full refund is guaranteed (minus the box office).
Refund of electronic tickets on the Russian Railways website
Important
Refunds of train tickets and money are made in accordance with the rules for the refund of Russian Railways tickets - according to the order of the Ministry of Transport No. 473, the money must be returned by the same method that was used to pay for the ticket. At the same time, the refund amount depends on how much time is left before the departure of your train.
If the ticket was not issued on the form of Russian Railways, but was bought on the Internet, then everything is easy. It is possible to return a ticket directly from the user's account on the website or from the order management page (the link is in the letter that will be delivered immediately after purchasing an electronic ticket).
When buying a train ticket online, the ticket can be refunded from the ticket only one hour before the train leaves from the 1st point of the route. You can return money for an unnecessary ticket at any time if the electronic registration has not been completed.
Return of train tickets
The term for refunding money to the card when returning the ticket After submitting all the documents and writing the application, the funds will be transferred to the passenger's card within a month and exactly to the card with which payment was made. It is not possible to receive funds to the account of another bank card or in cash.
The condition is mandatory in order to prevent fraudulent activities. Refund terms:
- 7-30 days from the filing of the application for the return of the cost to the card;
- 10-60 days for one of the e-wallets.
The procedure for refunding Russian Railways tickets purchased over the Internet Returning Russian Railways tickets purchased via the Internet that were not issued on the form can be carried out in the personal account on the website where the purchase was made, using the "issue a refund" button (may differ in name).
Terms and conditions for the return of railway tickets
Rules for refunding Russian Railways tickets in 2018 This year, the refund rules have not changed and are quite simple. It is necessary to present the travel document and passport at the ticket office and write the corresponding application.
Electronic tickets that are not issued on the form can be returned through the personal account of the site on which the purchase was made (the site of Russian Railways or an intermediary). When returning by power of attorney for other passengers, you must:
- a notarized power of attorney for the delivery of a travel document and receipt of money;
- original passport of the applicant.
Photocopies of passports are not accepted, even legally certified by a notary.
On what grounds can a Russian Railways ticket be returned? You can return a ticket on the basis of the rules of the Passenger Carriage Rules. Reasons for cancellation, rescheduling the date, travel time or simply being late for the train may or may not be valid.
How to return train tickets and how much money can you get for them
For an electronic refund - up to 10 working days after the branch code has been reported Electronic money Payer's wallet Up to 10 working days Cashless payments To a bank account Funds are transferred the next day after a letter of application for a refund is issued. Refunds are made only for the original of this letter.
Cash upon delivery by courier or self-pickup (only for paper tickets) Cash at the company office The next business day after the ticket has been returned Please note! After the ticket is returned, you do not receive money instantly. And if you need to immediately buy a train ticket online again, for example, for a different date, you need to have the required amount.
How much will you lose when you return the ticket When you return the train ticket, you get less than you paid for it. 4 components are subtracted:
- Part of the cost of a reserved seat.
Return ticket
The intermediary company or Russian Railways itself, as a rule, are not interested in the reasons for canceling the trip and the reasons for surrendering an unclaimed travel document, and there is no need to explain them. The passenger's right to return is spelled out in the Rules of Carriage and the passenger, buying a travel document, agrees with the specified rules. If the reasons are valid, for example, the bus on which the passenger got to the Russian Railways departure station was late, and accordingly missed the train and lost a certain amount of money. You should apply for reimbursement of funds to the culprit, and not try to prove the validity of the reason and not demand reimbursement of costs from Russian Railways. The procedure for the return of railway tickets in Russia To do this, in order to return a travel document, you need the passenger's passport, the ticket itself (or a coupon, order number for electronic ones) and an application to submit to the ticket office.
According to the rules of Russian Railways, the cost of a ticket is understood as the cost of travel. It includes:
- ticket price (fare);
- the cost of a reserved seat (payment for a seat in the carriage).
When buying a ticket on Yandex.Schedules, the Yandex service fee is added to the price (except for tickets for children under five years old without seat selection).
This fee is non-refundable on ticket refunds. Also, a fee set by the Federal Antimonopoly Service (FAS) is charged for ticket refunds. It is 192 rubles. 70 kopecks until December 31, 2018.
The FAS fee is not withheld when returning tickets for children under five years old without a seat selection. The amount you receive depends on the time the ticket is returned.
