The tour was bought at the LARUSSIA travel agency from the TEZ TOUR tour operator.
My husband and I flew to the Dominican Republic to the Boca Chica resort in February 2014. In general, the rest was a success, but we will never forget the situation upon arrival. To begin with, we flew to the Punta Cana airport, passed all the checkpoints, so to speak. We were met by our guide Milen. We got on the bus and drove off. The path can be said not close. We drove, we drove, Mylene ( good guide, I even felt sorry for him at some point, more on that below) he told us about the Dominican Republic .. and then we drive up to which hotel is not clear ... the whole bus is at a loss ... And then our guide tells us that our hotel ( BELLEVUE DOMINICAN BAY) resold our rooms and therefore we will rest here (I don't remember the name of the hotel, but it looked just awful ... the stars were nowhere to be seen .. but someone said that 2 *, there is no beach at all ... sorry but the bug is full). The whole bus is in shock, no one understands anything, because everyone on the bus went to the same hotel. Milen said that until tomorrow we are all in this hotel, and most likely we will stay here .. and that neither he nor the TEZ-tour can do anything ... we had advanced people on the bus .. spoke both English and in Spanish ... the girls started calling TEZa's Moscow office .... some kind of frostbitten madam constantly picked up the phone ... and said that they could not do anything and so that we would call the TEZa office in the Dominican Republic ... we call there .. they too nothing to do with ... people are outraged ... swearing has already gone ... we call all the authorities (which are provided in such cases) whose numbers are given in the vouchers, nothing to do with .. no one knows anything .. they can not help ... and you can say in plain text we are being sent ... We literally staged a strike ... We did not allow things to be unloaded .... Milen was shocked at all by us .. but what can we do .. we paid for the rest, and for a certain hotel and wanted to go there ... In the end, we persuaded the guide and the driver to take us to the hotel where we had booked ana numbers .. But they immediately told us they would kick us out .. because there are no more places for us there .. As a result, we go to the hotel ... We arrived ... and then blonde Victoria flies into our bus ... does not allow anyone to get off from the bus ... and says that the hotel is to blame and TEZ cannot do anything and they have nothing to do with it ... Our bus lifted the hi ... And Victoria said that she would come up in 5 minutes .... She comes and says that the hotel is BE LIVE HAMACA GARDEN is ready to receive our bus. We're going there. The fuss begins with the issue of numbers ... Victoria was blown away by the wind ... she just left, saying you will be placed now, and tomorrow we will meet at 10 am.
and the fact that the representative of the TEZ-tour writes above in the commentary that she has a working day until 19 o'clock, sorry, but what do we have to do with it? You messed up, if you please, bring the matter to the end, accommodate people normally. My husband and I were given a normal number only from the 3rd time, and someone from the 5th even ... then they gave the keys the room was already populated (and specifically, when we and other people from the bus were taken to the numbers on a mini-bus .. open the door to the room, and there a couple literally have sex), then the room is not cleaned at all and garbage is scattered on the floor, then they gave a room that is on the first floor, and the balcony is not fenced in anything and the balcony door is broken ... as a result, we were settled in a room opposite the tennis court on the 3rd floor. The room was cleaned so-so .. I had to re-wash the bath and toilet myself. The meeting with Victoria took place the next day .. no one heard any special apologies from the TEZ tour ... thanks even for the fact that the hotel was better chosen. At the expense of food: the food was generally quite good and varied. Some excursions from TEZ are expensive and do not cost that much money. And the goods are offered to buy more expensive than they cost in their stores (for example, rum, on Samana it was offered for $ 15 per bottle, and in the shopping center where we visited the other day the same rum cost $ 9, and the guide said that it was more expensive in stores. .. buy here). I liked the excursion to about. Saonu, the guide Katya is very good, and will tell and tell. Almost everyone visited the excursions. I was very sorry for the horses on Samana, even though we were assured that the horse was being driven along such a road (words cannot convey it ... just horror) once a day .. but we doubted something .. the horses were thin and worn out and completely unkempt ... We did not have time to go to restaurants a la Carte ... but who was there, these people did not have the best opinion, especially after the Mexican one ... everyone was poisoned ... My husband and I did not go to the casino either ... but guys with whom we met ... and they say that when they came to them, the local population looked like poverty ... that supposedly people of the highest level come to the casino .. and not with the $ 10 that the hotel gave to tourists. In general, the rest was a success, maybe someday we will fly off again, but the question is whether we will fly from the TEZ tour. Words cannot convey when we were negotiating the problem of the hotel, with what rudeness the employees of the Moscow representative office of TEZa communicated, almost insulting ... becoming personalized ... translating arrows at each other on the phone .. deliberately throwing pipes. This is how problems are created for our own money. The girl manager who arranged the tour for us at the Larussiua travel agency, when I told her about the situation upon arrival, was shocked by TEZa herself. And as for the guide Victoria, it was really difficult to find her on the spot, even during working hours ... when they made an appointment, she was at least 30 minutes late ... And it was not clear where she went. And there was no support from her ... not to ask anything again, not to solve any problems ... even with the same number ... when they brought us in, she made it clear to sort it out as you want, and I went ... don't do that. I hope my review is helpful.
Choosing a tour operator for have a great rest: this time we have collected reviews of tourists for 2015 about the Tez Tour company.
The international travel operator Tez Tour ("Tez Tour") organizes tours for citizens of Russia, CIS countries and Eastern Europe in the following directions: Andorra, Austria, Bulgaria, Greece, Dominican Republic, Italy, Spain, Cyprus, Cuba, China, Mexico, Maldives, Thailand, France, Sri Lanka, UAE (Egypt and Turkey are closed after the events of autumn 2015).
Among the regular partners of Tez Tour there are about 20 international companies that carry out tourist services for the reception and dispatch of citizens. Air transportation is carried out only by reliable and reputable airlines of the world with modern air fleet- Aeroflot, Air Europa, I Fly, Thai Airways, Air Baltic, Emirates, Qatar Airways other. Among the partner hotels are leading chain brands such as Marriott, Hilton, Le Meridien, Sheraton, Sol Melia, Princess, Iberostar, Four seasons other.
"Tez Tour" has earned a good reputation, over the years in the tourism business, the company has repeatedly received prestigious prizes and awards. The tour operator is a member of the International Tourism Organization (WTO), and also received the status of an official agent of Aeroflot.
The official website of the company: www.tez-tour.com.
Last Minute Tours the best prices should be looked for on the services and - they compare the offers of more than 100 tour operators and find the best. You can buy a ticket online, which is very convenient.
Positive feedback on Tez Tour in 2015
- According to the reviews of many tourists for 2015, Tez Tour has a good pricing policy: there are attractive offers for more low prices than its closest competitors. At the same time, travelers note that the level of Tez Tour service is much higher. To place an order, pay and receive documents, you do not need to go to the office, everything is done as conveniently as possible for the client - payment through the payment system, the entire package of documents is sent by e-mail.
- They positively assessed the information services that the company provides to its clients. Many useful information informational character, everything that a tourist needs to know about the country where he is going: contacts and phone numbers, information services, etc. The person will have enough time to study the materials and prepare more thoroughly for the trip, avoiding ambiguous and inconvenient situations ...
- Many tourists noted the well-oiled work of the host staff, which is usually weak side other tour operators. At airports, it is easy to find service points according to the company logo, tourists are met and seen off by representatives in uniform, buses are also well recognizable, so a person feels quite comfortable in a foreign country. Moreover, travelers like the high-quality and fast work of managers at all stages: the reservation service confirms the availability of places in hotels, the operators provide transfers and excursions.
- While vacationing with Tez Tour, a person can always count on a variety of excursions with discounts and others. Additional services- Calling a taxi, ordering flowers, and the like.
- According to the reviews of tourists, "Tez Tour" selects a convenient time of arrival and departure, so that tourists do not lose the paid hours of their vacation. Also, travelers noted a comfortable flight: decent airlines, good fleet and meals on board.
(Photo © Tabsinthe / flickr.com / CC BY 2.0 License)
Negative reviews of tourists about "Tez Tour" in 2015
Noting the scale and smoothness of the tour operator's work, the vacationers also found drawbacks.
- According to reviews of tourists, back side popularity "Tez Tour" - a large crowd of people, which slows down the overall process of movement. This applies to transfers, excursions and more. Until all the guides check their lists, the buses do not go anywhere, although you have to give them their due, the guides work quite quickly. Of course, there is no problem if all tourists are conscious and organized, but if someone is late, then everyone will wait.
- Despite Tez Tour's attempts to eliminate all the weaknesses of the tourism business, there is another significant drawback that tourists have seen: hotel guides are not engaged in resettlement, they get to know them the next day. Therefore, all the formalities fall on the shoulders of the vacationers themselves, which is not always convenient, especially after a long flight. In addition, sometimes you have to control the work of the reception.
- There are complaints about the work of individual guides in hotels: some are annoyed by poor pronunciation and the desire to make money on tourists, others are creepy formalism on the verge of bureaucracy, remarks about delays, etc. something moralizing. Even if the client is wrong, you need to find ways to communicate it differently. On the other hand, guides are very helpful in difficult situations and will always help with problem solving.
If you do not pay attention to the little things, the rest with the tour operator "Tez Tour" leaves quite pleasant impressions. At least most of the clients are satisfied with the work of the company and recommend it to others, and would also like to use Tez Tour services again.
If you were on vacation from Tez Tour, you can leave a review about the company in the comments below - it will be useful to other vacationers.
Tour search form:
Introductory image source: © geishaboy500 / flickr.com / CC BY 2.0 license.
Hello everyone!
I have long wanted to write a BIG and DEPLOYED review about my work in an authorized agency TEZ Tour In addition, as a tourist, I have made 6 trips to different countries with Tezik: Turkey (2 times), Egypt (2 times), Spain, Thailand. But I'll talk about travel sometime later, but now I'll focus my attention. at work TEZ TOUR, on their pros and cons.
Review plan:
- Why Tez are the best partners or a memo for a novice travel agent.
- Which countries should you fly to with TEZ TOUR.
- Which countries can you fly to with other operators.
- Site navigation tez-tour.com
1. I worked under TEZ for a year and I can say that this is the best partner - tough, but fair. , Tez strictly controls its staff: once a year, each TEZ agent undergoes certification. The certification consists of theoretical and practical tasks (4 tasks), which are given for a while. I must say that since the institute, I have not strained my brain so much) Thank the tourist gods, I passed the certification successfully)
In addition, TEZ is the only tour operator that trains employees. directly at the place of work... Those. no need to go to training centers and waste time on the road. My boss personally worked with me every hotel and every country. Thanks to her, I, a young girl, had a knowledge base that greatly helped in my future work.
TEZ employees go to " famtrips" - business trips with obligatory inspection of hotels... Such trips cost money (200 - 600, but for TEZ employees, business trips, of course, are at the expense of the employer. The trips are quite difficult and stressful: you need to see 10-18 hotels a day. You get tired both morally and purely physically. I managed to visit 2 such business trips: Egypt and Turkey. Egypt was worse, but the trip to Turkey impressed me - it was evident how hoteliers respect TEZ TOUR as their partner. They greeted us very well!
For travel agents who want to study without leaving the office or even at home, do webinars with a detailed overview of hotels, their advantages and disadvantages.
For the best agents and directors of authorized agencies there is honor board - TEZ Star... The agents with the best personal sales who have successfully passed the certification go there. The TEZ website publishes a photo of the lucky person, the name of his agency and short info about him.
TEZ also rewards its agents financially by accumulation of bonuses for each sale... Bonuses are awarded only for departing customers, they are 20 -100% of the amount (depending on the volume of your sales). You can pay for your clients' trips or your own trips with bonuses. For example, I paid for my trip to Thailand with bonuses, having received a discount of 15,000 rubles !!!
2. Which countries can you travel with TEZ TOUR?
3. Which countries are better to book with other operators?
- Spain - not all directions are represented . For example, there is no region of Valencia. But Nataly tour has absolutely everything that concerns Spain, even apartments.
- Cyprus- a relatively new direction for TEZ, Biblio Globus always works better in Cyprus.
- Austria is also a relatively new direction, but ski vacation- a specific matter. Better operator PAC Group no one can handle it.
- UAE- again, a new direction, it is better to take from Natalie ( good prices) or even Pegasus.
- Italy- too expensive tours. Better to take from PAC Group or Intourist.
4. TEZ Tour website full of all kinds of information, it can be inconvenient for a tourist . Open immediately Agency page- there is more information, and tour selection comfortable.
Agency page can be found in the upper right corner under For agencies.
On the Agency page on the right are presented all TEZ TOUR destinations with Tour selection, Hotel catalog, Flight information, stop-list and much more.
Convenient: select a country, resort, number of nights of stay, departure date (or date range), hotel level or select a specific hotel from the list with a slider, number of tourists, tour currency (for convenience, always choose rubles!).
V Catalog all information about the country, about resorts, about visas, about transfers, about insurance is registered. Information on visas, transfers and insurance is duplicated on the Agency page under the name of the country. In chapter Catalog look in the tab (on the right) - there detailed description hotel with a photo and a food and entertainment program for a whole year (in Word format, you can download it to your computer).
The section is very important Visas(duplicated for each country + is in the section Catalog) - here you will find a list required documents, samples of filling out forms, the procedure for submitting biometric data to the Visa Application Center.
Day and Non-Standards - mostly only professionals watch it. Here you can find daily prices for accommodation in all hotels, a list of hotels with the possibility of accommodating pets, resort taxes. If you need non-standard tour
(for example - first grandparents go with their grandson for a week, then grandfather flies away, mom and dad arrive and stay for another week), then a day will help to calculate such a stay.
Fuh, I seem to have told all the most important)
Verdict: a solid operator, perhaps not with the cheapest tours, but with a high level of quality of service.
Despite the fact that now everything appears more willing to travel the world as "savages", many still prefer to entrust their rest to tour operators and travel agencies.
Now there are a lot of travel agencies on the market, but before using their services, tourists first read reviews about them, ask their friends who have flown with them, and only then make a choice. Naturally, companies with many years of experience in the market enjoy great confidence. Such a company can be called the travel agency Tez Tour.
In contact with
Tour operator "Tez tour": company description
Tez Tour is an international tour operator. It is one of the largest in Russia, as well as in the CIS countries. The travel agency was founded in 1994.
Today, tourists from Russia, Ukraine, Belarus, Kazakhstan, Moldova and other countries have opportunity thanks to the travel agency Tez Tour travel to the following countries:
There are different reviews of the Tez Tour company both from tourists and employees, we will move on to them a little later. ... Now let's list the main benefits tour operator Tez Tour, which are announced on the company's website:
Testimonials from Tez Tour employees
Naturally, that not all reviews tourist Tez Tour are positive, there are those who complain about poor working conditions and insufficient earnings.
Those employees who left positive reviews about work in the company, note the following:
- good, friendly and professional team;
- positive impressions of the interview;
- opportunity to visit advertising tour free of charge (but such an opportunity does not happen often, and only the best employees can go on such a tour);
- free meals (not in all cities).
But in negative reviews, former and current employees of the travel agency "Tez Tour" note the following points:
- the salary is "gray";
- lack of incentives;
- no summer vacation;
- work is not for the faint of heart;
- irregular working hours, sometimes you have to work on weekends;
- advertising tours are a rarity, you have to inspect more than a dozen hotels in a few days, travel allowances are not paid;
- high staff turnover.
Also former managers of the company in their reviews hotel guides working at the reception areas describe how they were forced to cheat tourists by buying excursions at an overpriced price and persuading them to shop at certain stores. Naturally, the manager himself received a percentage from this, but many did not like the fact of deception.
Is it possible to buy tours in Tez Tour in installments: reviews of tourists
Of course, not everyone who wants to relax on the sea or on ski resort, is able to pay the cost of the voucher immediately. In this case, in the company "Tez Tour" the possibility of purchasing the tour by installments is provided.
By the way, many large tour operators have such a service, but judging by the reviews of some tourists, Tez Tour has the most attractive conditions.
So, what theses can be highlighted based on the reviews:
Tez Tour: reviews of vacationers
As already mentioned, the reviews of those tourists who flew on vacation with these operators are very ambiguous. Someone really liked the service, and someone was not particularly happy with their vacation. Let's read some reviews of tourists about this travel agency, written in 2018.
I flew to Italy this year with Tez Tour. During the week I rested in Rimini, took several excursions from a tour operator. I really liked the professional work of the guide - the delivered speech and the ability to deliver information wonderfully. After that, I want to come to these places again and again.
Natalia, Yekaterinburg
This summer, my friends and I were vacationing in the city of Alanya (Turkey). Our hotel operator guide worked extremely poorly. As always in such cases, he assured us that buying tours from street agencies is fraught with danger and deception.
We believed him and bought a tour from a representative of Tez Tour for $ 50. On the day of departure, we received messages about when the bus would pick us up. And we also had information about when the show starts, which we were going to go to. We were picked up from the hotel with a great delay, we drove through another city in order to pick up other people for the same event, who also bought tickets there and also waited a long time. Upon arrival at our destination, we were very late for the show also due to the fact that our driver did not know the way. We missed most of the show, which we paid a lot for.
And when we were met, there were no more places for us, and we watched the show on the steps. We returned back to the hotel at three in the morning. The next day we wrote to the hotel guide and demanded compensation. Of course, nothing was returned to us and no one even apologized.
And the most interesting thing is that those people who bought different excursions, including tickets to the same show in street agencies, went normally, and there were no problems. Perhaps the management of the company should think about who they hire, and how well the tourists are provided with their services.
Irina, Krasnodar
I liked how the company's managers worked in a critical situation. We bought a ticket to Turkey in one of the Moscow offices of the Tez Tour company, but decided to give it up, since flights were constantly delayed and we did not want to lose money.
So, the managers were sympathetic to our desire, no one expressed dissatisfaction, although I know that usually in such cases the money may not be returned, and when you go on a trip, you pay not for the stated period, but for a shorter one.
Now I know which company I will most likely travel with when I get ready.
Tour operator "Tez Tour" continues to work in the Russian tourist market. There are no reports of problems with sending tourists abroad. The company's call center is operating normally, operators continue to take orders from Russians for vacations. The Tez Tour website is also regularly updated with the latest information and news.
Talks about a possible suspension of Tez Tour's activities appeared after reports that the largest air carrier Aeroflot had terminated its cooperation with the company due to debts of millions.
Tez Tour has been disconnected from Aeroflot's reservation system due to a debt of 30 million rubles. The representative of the air carrier told RIA Novosti about this, explaining that the bank guarantee "Tez Tour" ended on November 2, 2014, about which the tour operator was informed in advance.
In turn, neither Rostourism nor Tez Tour received an official notification from Aeroflot about the disconnection of the tour operator from the airline's ticket booking system, Irina Shchegolkova, press secretary of Rostourism, told RIA Novosti.
She drew attention to the fact that information about Tez Tour's debt to Aeroflot and the disconnection of the tour operator from the booking system comes from an unofficial anonymous source. Schegolkova also recalled that on the eve of the Tez Tour general director Vladimir Kaganer officially announced that the company has no debts to Aeroflot.
Also, according to the widespread message of the company, all Aeroflot air tickets that Tez Tour had previously booked for its clients have been paid for. The company is operating normally and fulfills all its obligations to customers and partners, TASS reports.
Let us remind you that earlier Aeroflot had already disconnected several tour operators from the booking system, which led to the suspension of their activities. Thus, the Ideal Tour and Capital Tour companies were shut down.
We add that Tez Tour also cooperates with the Transaero air carrier. They said that the company has no financial problems with Tez Tour, RIA Novosti reports with reference to the carrier's press service.
S7 Airlines, which also works with Tez Tour, does not have any problems with the tour operator, an S7 spokesman told TASS.
In October Tez Tour reported on the optimization of winter programs. The tour operator cut off winter charter programs in most destinations and switched the tourist flow to regular flights.
“This will affect all mass areas, first of all, Asia, in particular, Thailand. To a lesser extent, this will affect Egypt, "- said the commercial director of the tour operator Tez Tour Alexander Burtin.
Despite the fact that there is no talk of closing the company, it is too early to talk about the expansion and development of projects with Biblio Globus, Butrin said.
According to the press secretary of Rostourism Irina Shchegolkova, now almost all operators reduce and optimize their activities in order not to recruit more places than they can sell.
