Passengers in a state of illness, people with disabilities during boarding, disembarking, in the provision of various services at the airport, during the flight require special attention and assistance. According to airline rules, the number of passengers with disabilities on board the aircraft must match the sufficient number of passengers who can provide assistance.
It is forbidden to take on board the aircraft passengers with the need for additional oxygen supply and with restrictions on the use of oxygen cylinders. The flight may be denied to a passenger transported on a stretcher, as well as if there is a possibility of harm to passengers and the aircraft.
Transportation of passengers with disabilities
If the state of health is in critical condition and the flight may lead to its deterioration and threat to life, passengers are allowed on board if available. medical document, certificate certified by the signature of the doctor and the seal of honey. institutions. The airline reserves the right to ask the passenger to declare that he accepts responsibility for the consequences of the flight.
Transportation of passengers in need of assistance
Persons in need of special care are infectious patients; passengers requiring special medical equipment; persons who need help for medical reasons; persons posing a threat to other passengers. The transportation of such a group of people is carried out in agreement with honey. a certificate indicating the date and number of the flight, accompanied by a person who is ready to provide the help you need and measures of influence.
Transportation of disabled persons
Disabled persons are allowed to transport only in the presence of honey. the conclusion that permits the flight. Disabled passengers, according to the rules, are the first to board and leave last. People with deafness and blindness, elderly people and children with infectious diseases do not need such a conclusion and a special escort, as well as special assistance during the flight. However, assistance is provided at the airport for boarding and disembarking. Blind and deaf persons are entitled to take a guide dog on board. The dog must have a leash, a muzzle and a document confirming the training of a guide dog.
Recognized as sick for medical reasons, as well as those unable to move independently and in need of assistance when boarding an aircraft, or passengers who can walk and are able to land without assistance, whose condition is considered unstable and who need the permission of doctors before each flight;
Stable physical or mental condition and who may or may not receive a permanent or temporary air travel permit from a medical facility, but require special care.
According to paragraph 109 of FAP-82, the carriage of a passenger recognized by a court as incompetent is carried out at the request of parents, adoptive parents or guardians and accompanied by an adult passenger who is able to ensure the safety of the disabled passenger and the safety of the people around him.
With regard to capable passengers, clause 108 of FPA-82 obliges the passenger to independently determine the possibility of using air transport, based on the state of his health.
It should be borne in mind that self-determination of the state of one's health is an extremely subjective thing that does not take into account the behavior and physical capabilities of a person in a state of stress, which for many is a flight in a confined space for a certain time (often long). Also, various contraindications are possible, about which it is advisable to consult a doctor in advance, having received his recommendations regarding air transportation.
A categorical contraindication to the flight is a heart attack or heart surgery, unstable angina pectoris, insufficiently compensated heart failure, uncontrolled arrhythmias of the heart, transferred in the previous two weeks. You should also refrain from flying in case of absolute insulin deficiency, since constant administration of insulin is required, which is not always possible in air transport.
Also transportation of a person with disabilities may affect the safety of the flight, since in some cases it is required to carry without disconnecting life support equipment, which consumes a large load of electricity and sensors that transmit radio signals.
According to the Federal Law of the Russian Federation of June 7, 2013 N 124-FZ "On Amendments to the Air Code Russian Federation"Article 34 paragraph 10 provides that the requirements for equipment aircraft technical means and equipment ensuring the availability of aircraft for disabled passengers and the timing of such equipment are set by the Federal Air Transport Agency. At the same time, it is indicated that it is not allowed to refuse to transport passengers from among the disabled and other persons with disabilities due to the lack of special equipment.
On board of foreign-made aircraft for passengers with disabilities, one of the toilet modules is already equipped with special devices for disabled people, armrests of seats designed to accommodate passengers of this category have lifting armrests.
According to Art. 106 VZK passengers with disabilities and people with limited mobility should be provided free of charge escort services when moving around the airport, check-in for a flight and baggage, when passing inspections and control. In addition, wheelchairs should be provided free of charge for movement both within the airport and on board. The carrier does not have the right to attribute these services to special conditions of air carriage.
When concluding a contract, a passenger from among the disabled and other persons with disabilities is obliged to inform the carrier or an authorized agent about his disabilities in order to ensure appropriate conditions for air transportation.
In addition, Art. 53 of the RF Civil Code provides for the mandatory training of aviation personnel civil aviation to serve passengers with disabilities and other persons with disabilities and the use of technical means and equipment. The timing and frequency of such training should be established by the Federal Air Transport Agency.
Notwithstanding the above, carriers may refuse to carry or continue carriage of persons whose carriage, due to their state of health, on the basis of established medical or other certification, requires special conditions of air carriage or threatens the safety of the passenger or other persons on board the aircraft. At the same time, according to article 107, clause 1, the burden of proving the existence of grounds for terminating the contract for the carriage of passengers by air lies with the carrier.
In particular, under special conditions of carriage, it is possible to accept those conditions that the carrier is not able to provide, for example, the absence of turbulence during flight, pressure drops, peculiarities of loading, stowage and unloading (which is often impossible due to the design of the aircraft or airport), etc. etc.
| MEDA | - a passenger who may need to undergo a medical examination |
| WCHR | - the letter "R" indicates that a wheelchair is required on the platform. The passenger can go up, down the ladder and move to his seat in the cabin and back, but he needs a wheelchair to move from / to the aircraft, i.e. through the apron, landing gallery, boarding bridge, etc. |
| WCHS | - the letter “S” means “steps”. The passenger cannot go up and down the steps of the ladder, but can independently move from / to his seat in the cabin. A wheelchair is required to move from / to the aircraft or the boarding gallery. |
| WCHC | - the letter "C" means "seat in the cockpit". The passenger cannot move independently, a wheelchair is required to move around the apron and the aircraft cabin; |
| DEAF | - deaf passenger |
| BLND | - a blind passenger. It is indicated if the passenger is accompanied by a guide dog. |
| DPNA | - passengers who are unable to take care of themselves fully due to their physical and / or mental condition |
| STCR | - sick passengers on stretchers |
The air carriage of a disabled passenger and other persons with disabilities on a stretcher is carried out with prior notification of the carrier or the carrier's agent performing the booking, sale and clearance shipping documents, or a tour operator or travel agent about the need for transportation on a stretcher within the terms set by the carrier.
Air transportation of a disabled child under the age of twelve is carried out accompanied by a passenger assisting them in flight.
Medical control.
According to Art. 107 VC, disability and the presence of disabilities cannot be grounds for the carrier or an authorized agent to require documents from passengers with disabilities and other persons with disabilities, confirming the state of health of such passengers due to their disability or disabilities.
Medical control is not required for passengers with disabilities not listed below. No prior medical supervision by the carrier is required unless he decides otherwise or if he has special instructions from the carriers involved in the carriage.
In the event that the carrier in contact with passengers (or a person delegated by the passenger) receives information that such a passenger:
¾ suffers from a disease that the carrier considers to be actively contagious and transmitted to others, or
¾ due to a certain illness or disability, may behave in such a way or have such a physical condition that could adversely affect the health and well-being of other passengers and / or crew members, or
¾ requires medical attention and / or special equipment to maintain his health in flight, or
¾ his health may deteriorate during or after the flight.
Such a passenger must first obtain permission to fly by air from the medical authorities of all carriers participating in the carriage on the basis of information about the physical and mental condition of the patient, obtained by the medical service directly or through a certified specialist familiar with the condition of the passenger, and transferred to the carrier in contact with the passenger.
In order to obtain the consent of the other carrier, medical information must be provided and disclosed when requesting seats on that carrier's flight. If the carrier receiving the flight request has substantiated doubts about the passenger's illness / disability, he must request medical information for assessment and authorization. The carrier may refuse to transport a passenger who needs medical permission, but the passenger has not provided this permission.
Medical card.
Sick / Disabled Passenger Service Information - INCAD.
For the convenience of issuing a medical permit for travel by air (where required), the medical service of each carrier and to ensure a standard in air transportation procedures uses a standard form "Air transportation under special sanitary conditions" (INCAD).
The INCAD form or a similar form for servicing a specific carrier (printed on paper or displayed on the display of an automated system) is filled in two copies and consists of 3 parts.
Part I. To be completed by the agency / sales agent upon passenger contact. Contains all the information about the necessary assistance, the availability of escort and other features of transportation.
The form must be signed by the passenger himself or on his behalf if the second part of INCAD has been completed or if there are other requirements. The first part of the INCAD copy must be attached to the passenger's ticket.
When booking the carriage of a deaf or visually impaired passenger, this procedure is not used.
Part II. To be completed in cases where the carrier's medical services require a medical clearance to fly. To be completed by the attending physician, contains short description illness, position in flight, the need for special services (stretcher, wheelchair, medical vehicle, oxygen, vegetarian food, etc.).
The information contained in Part II is confidential. Based on these data, the patient receives permission from the carrier's medical services.
The completed INCAD form or a similar service form must be returned to the carrier's office in contact with the passenger in order to transfer the information to the automated air transportation information system for information of other carriers involved in the carriage of the passenger and obtain permission from the medical services of these carriers.
Part III. To be completed and signed by the passenger and contains the declaration the removal from the carrier of liability in case of deterioration of health due to the underlying disease and payment of all costs associated with the provision of additional services.
The Declaration Form is provided to the passenger or accompanying person by the carrier's representative or check-in agent service company during registration. The accompanying person has the right to sign the Declaration only if he is the next of kin or guardian of the passenger. If the passenger or the person accompanying him refuses to sign the specified Declaration, the passenger is not allowed for carriage.
Medical card of a passenger who frequently uses air travel. (FREMEC).
For the convenience of frequently flying sick / disabled passengers, the medical service of any carrier can issue a standard FREMEC passenger medical card. The provision of blanks for these cards is subject to the conditions of the issuing carrier.
If the cardholder presents it within the validity period, carriers must accept it as an authorization, with all the restrictions set forth therein, and as an identification of the holder's illness / disability. If a passenger requires special medical assistance or special services, the details in Part 1 of the INCAD form should be used as a means of communicating such claims.
It is only allowed to change the location of headings and columns, size and type of font. Standard map text should be on english language, (but translation into other languages \u200b\u200bis allowed) except for those places where generally recognized medical terms are used.
In the absence of a medical card (INCAD), a passenger of this category must undergo a medical examination at the airport by filling out the "Air carriage under special sanitary conditions" form. The passenger is advised that due to late information on carriage, it may be difficult to provide some special services. A special service message (PSM) is sent along the flight route.
Service at the airport of departure.
In the ticket of a sick passenger / disabled person, after the surname, there must be the code “SP” - which means “special procedures”. Information on the presence of sick and disabled people on board the aircraft should be sent to the airports of transit, transfer and destination.
The number of people with disabilities who are ill transported on the carrier's flights may be limited.
Passengers with reduced mobility or disability must not be accommodated in rows located near emergency exits and in aisle seats, and must not be placed so that in case of an emergency, they leave the plane through emergency exits on the wing.
The operator or his authorized agent must ensure that the airport has facilities and services to meet the needs of the elderly and disabled, in particular wheelchairs and other means of transporting passengers, as well as the possibility of providing medical assistance. If a passenger using a wheelchair needs assistance in getting to the aircraft, the check-in agent contacts the unit responsible for providing such assistance.
When servicing passengers WCHS, WCHC (AIRIMP code system), equipment is used that allows them to be moved between the airport medical center and the aircraft, as well as to raise (lower) them directly into the aircraft cabin (special vehicle of the "medical car lift" type).
In accordance with the Technical Instructions for the Safe Transport of Dangerous Goods by Air, ICAO Doc. 9284 AN / 905: "With the permission of the operator, it is allowed to carry small cylinders with gaseous oxygen or air in the cabin of an aircraft, which are necessary solely to support the life of patients accompanied by medical personnel." In all other cases, oxygen cylinders are processed and transported by air as dangerous goods.
For the carriage of cylinders with gaseous oxygen or air in the cabin of an aircraft, which are necessary exclusively for ensuring the life of patients accompanied by medical personnel, the following requirements must be met:
1. Cylinders must have a certificate of completion of the inspection at the factory, indicating the period of validity of the certificate and cylinder numbers.
2. The number on the cylinder must match the entry on the certificate.
3. The cylinder must be properly packed to avoid its unintentional movement in the aircraft cabin.
4. The container must have the appropriate hazard marking: “Non-flammable gas, cl. hazard 2.2 ".
For each specific flight, the carriage of cylinders for a sick passenger must be agreed with the Carrier in advance.
The ship's captain / chief flight attendant must always be informed of the presence on board of sick passengers of all categories, their accompanying persons and any special measures taken for them.
When servicing at the airport of departure, the sick passenger is assisted in going through all the formalities before departure. The luggage of sick passengers is accepted for carriage according to general rules, with the exception of items necessary for sick passengers in flight and dogs accompanying blind passengers.
For sick and disabled people, medicines, a folding chair (wheelchair) carried in the cabin, crutches are transported free of charge and are not included in the norm free carriage luggage. Crutches are placed and secured in the immediate vicinity of the passenger in compliance with all placement requirements hand luggage in the aircraft cabin.
The boarding of sick passengers (disabled people) and their accompanying persons must be carried out before the boarding of other passengers.
When determining the order of departure, the first priority is granted to sick passengers (disabled people).
At transit points, sick passengers (disabled people) and their accompanying persons remain on board the aircraft, subject to compliance current regulations security.
Sick passengers (disabled) and their accompanying persons are disembarked in
last of all.
Passengers with disabilities requiring special treatment for medical reasons can book various services:
Installation of stretchers on board the aircraft;
Use of a special wheelchair for movement in the airport area to the side of the aircraft, also with skidding on board;
Special meals, the order of which must be confirmed at registration;
When booking tickets, allocating seats in the aircraft cabin for a sick passenger and his accompanying person;
Ambulance, car lift or porters;
Any other special equipment designed for passengers with disabilities - such equipment or services are provided in accordance with the carrier's commercial policy, government regulations, applicable tariffs and rules of their application.
Transportation of passengers in wheelchairs.
A passenger in a wheelchair and accompanying persons shall be transported on separate tickets.
The carriage of individual wheelchairs is subject to the relevant carrier rules.
A passenger carried with an electric wheelchair is allowed to be transported with an accompanying person, while the electric wheelchair is transported on the aircraft as regular checked baggage.
Wheelchairs powered by electric batteries are accepted for carriage in accordance with the IATA and ICAO regulations on the carriage of dangerous goods. Batteries must be securely attached to the seat, disconnected and isolated beforehand to prevent short circuits. Power supplies must be marked accordingly. Liquid batteries are only transported in an upright position.
The organization of services for passengers in wheelchairs is carried out through the medical centers of airports, delivery to the aircraft and to the airport from the aircraft is carried out by special transport separately from other passengers.
The carrier must provide information to the destination or point of embarkation that there is a passenger with a wheelchair on board so that the wheelchair is provided first upon arrival. This information includes the name of the passenger, the location of the stroller and separately located electric batteries.
A wheelchair is loaded on board the aircraft last, and unloaded first.
For the loss or damage (spoilage) of special vehicles (including wheelchairs) belonging to disabled passengers and other persons with disabilities, the carrier is liable in the amount of the cost of these vehicles.
Disabled and sick passengers require special assistance when boarding and disembarking from aircraft, during flights and when providing services at the airport due to their mental or physical condition. Therefore, according to the rules of airlines, the number of passengers with disabilities on board the aircraft should not exceed the number of passengers who can help them.
It is forbidden to take on board passengers who need additional oxygen during the flight, with contraindications regarding the use of oxygen cylinders and transported on a stretcher. A flight may also be denied if the presence of a passenger (for medical or other confirmed indications) could harm the crew, passengers or the aircraft.
Transportation of disabled passengers
If during the flight the physical or mental state of health or the age of the passenger can lead to deterioration of health, as well as pose a threat to life, they are accepted on board only if they have a medical certificate certified by the seal of a medical organization and a doctor's signature.
The airline has the right to demand from the passenger a statement that the airline is not responsible for possible consequences, and he assumes all responsibility.
Transportation of people in need of special assistance
According to the rules of airlines, passengers who are sick with infectious diseases (if there is a possibility of infection of other passengers, except for childhood diseases); needing medical equipment during the flight; Passengers whose limbs are fixed with plaster or splints, and who require assistance due to a state of mental or physical health or pose a threat to the crew, other passengers, property or aircraft, are considered to be in need of special assistance. Their transportation is carried out only with a medical certificate indicating the number and date of the flight, and in the presence of an accompanying person (over 15 years old) who is able to provide the necessary assistance and apply measures of influence (if necessary).
Transportation of disabled passengers
Disabled passengers are transported only if they have a medical certificate authorizing the flight. It may indicate additional requirements for transportation (if necessary). Passengers in this category board first and leave last.
Elderly people, deaf or blind passengers, as well as children with infectious diseases (measles, chickenpox) do not need a medical certificate, the presence of accompanying persons or special assistance during the flight. They are assisted at the airport and during boarding and disembarking from the aircraft.
Passengers who are blind or deaf can take a guide dog on board. During the flight, she should be on the floor at the feet of the owner. In this case, the presence of a muzzle, a leash and a document that confirms the special training of the animal is mandatory.
The lack of ramps, door closers, and equipment for pedestrian crossings significantly worsens the lives of people who use wheelchairs in our country. But not only movement, but also the transportation of disabled people requires special devices. Our company makes its contribution to the adaptation of people with disabilities, so you can order specialized transport from us so that a person in a wheelchair can easily get to visit loved ones, to a hospital, a treatment room or another destination.
How are disabled wheelchair users transported in Moscow?
Transportation of disabled wheelchair users is carried out on specialized
machines that are equipped with a convenient retractable ramp and lift.
Such equipment allows for fast and comfortable delivery of a person directly on a wheelchair.
The chair and the person are securely fixed. Stroller - 4-point attachment,
the passenger - with seat belts. There are handrails inside the car
which are comfortable to hold on to. During the trip, drivers show
maximum care and take into account the characteristics of the passenger's health.
We understand that transportation is a great stress for most people with disabilities, so we try to ensure maximum comfort during boarding, travel and upon arrival. It is advisable that loved ones before the trip pay increased attention to the sick person, because with sincere support, he will better endure it.
Optionally, you can order additional servicessuch as driver assistance, escort or wheelchair provision.
Benefits of our services
Transportation of disabled people in Moscow with the help of our company has a number of advantages:
- the passenger does not have to leave his seat,
- we provide complete safety while driving,
- we have our own vehicle fleet, therefore we maintain a high level of offered cars,
- the cars are in excellent technical condition and undergo a mandatory inspection,
- we are constantly trying to improve.
Our services fully meet the declared characteristics, so a trip even over long distances is not tiring and brings pleasure.
You can order a car for transportation in Moscow or the Moscow region by the phone numbers listed on the website or place an order online. We offer reasonable prices and high quality services.
Taxi cost for disabled people in Moscow
Transportation of people with disabilities is an opportunity for everyone!
Today, the life of people with disabilities, who are forced by circumstances to spend most of their time at home, is associated with the search for an opportunity to visit new places or just get to a hospital or clinic. We offer a service that slightly diversifies the life of people with limited mobility, and at the same time, will allow you to comfortably get to the desired place.
Our vehicles for transporting people with disabilities, equipped with the latest technology, since first of all we think about the convenience of people who need special conditions of movement in specialized transport. The salon is wide and spacious, so you can place a wheelchair in it in a place convenient for the passenger. Safety is ensured by the presence of belts and special fasteners that do not allow the wheelchair to move around the cabin while driving.
One more distinctive feature our medical taxi for people with disabilities, is the ability to transport bedridden patients. In addition, the cabin of the special transport is equipped with air conditioning, so in any weather during the trip a person in a wheelchair will feel cozy and comfortable. Since such trips for people with disabilities are often the only opportunity to see the city not from the windows of an apartment, our cars have wide glass, allowing, if desired, to observe what is happening around. That is why people often contact our company in order to conduct sightseeing trip for people with disabilities.
Before each trip, our company necessarily concludes an agreement with the customer, which is also insurance in case of unforeseen situations. This service is also not very common in the city, therefore we consider it our advantage over other companies - carriers of wheelchair users.
Thus, a person with disabilities, turning to us, receives:
- maximum comfort during the trip;
- the ability to place a wheelchair directly in the cabin;
- conclusion of an agreement;
- affordable prices for a full range of services
Call us and take advantage of the transportation of disabled people, which will not leave a shadow of sadness, but fill life with bright emotions and good mood.
Transportation for people with disabilities
To transport people with disabilities, our service uses new, specially equipped vehicles of the brand Ford Tranzit.
Equipment for people with disabilities
To transport people with disabilities, our employees use both standard rigid stretchers with a pillow and a blanket for medical special vehicles, and a medical chair for carrying sedentary patients; if necessary, soft stretchers are used.
09/27/2018. The third new Ford Transit car has been launched on the medical taxi line!
We are glad to announce the launch of the third new 2018 Ford Transit ambulance!
