Order of the Ministry of Transport Russian Federation (Ministry of Transport of Russia) of February 15, 2016 N 24 Moscow "On approval of the Procedure for providing passengers with disabilities and other persons with disabilities of services at airports and on aircraft"
In accordance with paragraph 13 of article 106.1 of the Federal Law of March 19, 1997 N 60-FZ "Air Code of the Russian Federation" (Collected Legislation of the Russian Federation, 1997, N 12, Art. 1383; 1999, N 28, Art. 3483; 2004 , No. 35, Art. 3607, No. 45, Art. 4377; 2005, No. 13, Art. 1078; 2006, No. 30, Art. 3290, 3291; 2007, No. 1 (part I), Art. 29, No. 27, art. 3213, no. 46, art. 5554, no. 49, art. 6075, no. 50, art. 6239, 6244, 6245; 2008, no. 29 (part I), art. 3418, no. 30 (part 1). II), Art.3616; 2009, No.1, Art.17, No.29, Art.3616; 2010, No.30, Art.4014; 2011, No.7, Art.901, No.15, Art.2019, 2023, 2024, No. 30 (part I), art. 4590, No. 48, art. 6733, No. 50, art. 7351; 2012, No. 25, art. 3268, No. 31, art. 4318, No. 53 (part 1 ), Art.7585; 2013, N 23, Art.2882, N 27, Art. 3477; 2014, N 16, Art. 1830, 1836, N 30 (part I), Art. 4254, N 42, Art. 5615; 2015, N 27, Art. 3957, N 29 (part I), Art. 4342, 4356, 4379, 4380; 2016, N 1 (part I), Art. 82) I order:
1. To approve the attached Procedure for the provision of services to passengers with disabilities and other persons with disabilities at airports and on aircraft.
And about. Minister E. Dietrich
The procedure for providing passengers with disabilities and other persons with disabilities of services at airports and on aircraft
1. The procedure for providing passengers with disabilities and other persons with disabilities with services at airports and on aircraft (hereinafter referred to as the Procedure) has been developed in accordance with clause 13 of Article 106.1 of the Federal Law of March 19, 1997 N 60-FZ "Air Code of the Russian Federation "(Collected Legislation of the Russian Federation, 1997, N 12, Art. 1383; 1999, N 28, Art. 3483; 2004, N 35, Art. 3607, N 45, Art. 4377; 2005, N 13, Art. 1078 ; 2006, N 30, Art. 3290, 3291; 2007, N 1 (part I), Art. 29, N 27, Art. 3213, N 46, Art. 5554, N 49, Art. 6075, N 50, Art. 6239, 6244, 6245; 2008, No. 29 (part I), Art. 3418, No. 30 (part II), Art. 3616; 2009, No. 1, Art. 17, No. 29, Art. 3616; 2010, No. 30, Art. 4014; 2011, No. 7, Art. 901, No. 15, Art. 2019, 2023, 2024, No. 30 (part I), Art. 4590, No. 48, Art. 6733, No. 50 , art.7351; 2012, N 25, art. 3268, N 31, art. 4318, N 53 (part 1), art. 7585; 2013, N 23, art. 2882, N 27, art. 3477; 2014 , N 16, Art. 1830, Art. 1836, N 30 (part I), Art. 4254, N 42, Art. 5615; 2015, N 27, Art. 3957, N 29 (part I), Art. 4342, 4356, 4379, 4380; 2016, No. 1 (part I), Art. 82).
2. This Procedure applies to the implementation of domestic and international air transportation of passengers with disabilities and other persons with disabilities on regular and charter flights.
3. Passengers from among the disabled and other persons with disabilities to book and conclude an air carriage agreement can contact the carrier or the carrier's agent directly at the points of sale of air transportation either by phone or e-mail, or book a passenger seat and carrying capacity on your own through information systems.
4. Passengers from among the disabled and other persons with disabilities when booking and concluding an air carriage agreement must inform the carrier or the carrier's agent, and when concluding an agreement on the sale of a tourist product - the tour operator or travel agent about their disabilities, as well as about overall, weight and other characteristics of individual vehicles (including the presence and specifications batteries) carried on board the aircraft.
5. The carrier or the carrier's agent, when booking and concluding an air carriage agreement, must provide passengers from among the disabled and other persons with disabilities with information:
on the services provided by the carrier on board the aircraft;
on the services provided at the airport in accordance with subparagraphs 1 - 5 of paragraph 7 of Article 106.1 of the Federal Law of March 19, 1997 N 60-FZ "Air Code of the Russian Federation";
on the procedures for the implementation of air transportation and the issuance of individual vehicles used by passengers.
6. When concluding an agreement on the sale of a tourist product, the tour operator or travel agent must provide passengers from among the disabled and other persons with disabilities with the information specified in paragraph 5 of this Procedure.
7. Services at airports and on board aircraft are provided to passengers from among the disabled and other persons with disabilities upon request about the need for services.
Request for the need for services provided by the carrier on board an aircraft in accordance with subparagraph 2 of paragraph 19 of this Procedure, as well as for services provided at the airport in accordance with subparagraphs 1 - 5 of paragraph 7 of Article 106.1 of the Federal Law of March 19, 1997 . N 60-ФЗ "Air Code of the Russian Federation" and paragraph 16 of this Procedure are presented by passengers from among the disabled and other persons with disabilities to the carrier or the carrier's agent when booking and / or when concluding an air carriage agreement or to a tour operator or travel agent when concluding a sales contract tourist product.
8. The carrier or the carrier's agent is obliged to ensure the acceptance of requests submitted by passengers from among the disabled and other persons with disabilities regarding the need for services provided by the carrier on board the aircraft, as well as the services provided at the airport, in accordance with subparagraphs 1-5 of paragraph 7 article 106.1 of the Federal Law of March 19, 1997 N 60-FZ "Air Code of the Russian Federation", at the points of sale of air transportation of the carrier or carrier's agent, by phone or e-mail or when booking air transportation via the information and telecommunication network "Internet" ...
When booking air transportation via the information and telecommunication network "Internet", the carrier or the carrier's agent provides the opportunity to detail the request for the need for services in the corresponding request field or by phone.
9. Agreements between carriers, carrier agents, persons providing services in the area and buildings of the air terminal complex of departing and arriving passengers (hereinafter referred to as the service organization), and tour operators or travel agents should provide for the procedure for mutual information about the availability and content of persons with disabilities presented by passengers and other persons with disabilities making inquiries about service needs.
10. The provision of passengers with disabilities and other persons with disabilities on board the aircraft is carried out taking into account the observance of flight safety requirements.
The carrier is obliged to take all possible measures to accommodate a disabled passenger and other persons with disabilities and accompanying persons accompanying them on board the aircraft.
11. The service organization is obliged to ensure the establishment at the entrances to the airport complex and in other places determined by the service organization, the places of arrival at the airport of passengers from among the disabled and other persons with disabilities, equipped with a call (notification) button, other providing a call (notification) technical funds in accordance with the legislation of the Russian Federation.
Upon receipt of the call, the employees of the service organization are obliged to arrive at the meeting point of passengers to provide the services provided for by this Procedure, within a time period not exceeding 20 minutes.
12. The service organization by means of sound and visual notification at the airport, and if there is an official website of the airport in the information and telecommunication network "Internet" also on the website, is obliged to provide information about the services provided to passengers from among the disabled and other persons with disabilities on the territory of the airport and the order of their provision, including:
1) on the location of the places of arrival of passengers at the airport, equipped with a notification (call) button;
2) on the location of wheelchairs for the movement of passengers across the airport;
3) on the location of car parks allocated for passengers;
4) about the places of meeting of passengers;
5) about phone numbers by which you can get additional information;
6) on the location of places for walking guide dogs;
7) on transport for moving between terminals, other land transport;
8) on restrictions on the transportation of individual vehicles used by passengers (dimensions, weight, other design features);
9) about services for the provision of wheelchairs (or electric chairs) for moving around the airport;
10) on the procedure for making contacts with employees of the service organization;
11) on the procedure for the provision of services provided at the airport in accordance with subparagraphs 1 - 5 of paragraph 7 of Article 106.1 of the Federal Law of March 19, 1997 N 60-FZ "Air Code of the Russian Federation", as well as other services provided at the airport.
13. Upon a request about the need for services submitted by passengers from among the disabled and other persons with disabilities when booking and concluding an air carriage agreement or concluding an agreement on the sale of a tourist product, the following services are rendered at the airport by the service organization without charging an additional fee:
1) escort and assistance in registration and baggage registration;
2) escort and assistance during the passage of border, customs, sanitary and quarantine, veterinary, quarantine phytosanitary types of control provided for by the legislation of the Russian Federation, as well as during pre-flight inspection;
3) escort and assistance in boarding the aircraft, including, if necessary, using ambulifts for passengers who are unable to move independently;
4) landing on a passenger seat on board the aircraft in priority order;
5) disembarkation of passengers from the aircraft using wheelchairs and (or) ambulifts, carried out after the departure of other passengers, including escort and assistance in moving items that are with passengers on board the aircraft;
6) personal meeting of passengers by employees of the service organization at the airport of arrival;
7) escort and assistance in the movement of passengers in the terminal building.
14. Upon a request for the needs of passengers with disabilities and other persons with disabilities submitted directly at the airport to the service organization, the following services are provided free of charge:
1) meeting at the place of arrival of passengers and providing assistance in moving around the airport if passengers are notified of their arrival;
2) provision of wheelchairs and (or) other means for moving passengers around the airport;
3) provision for temporary use of wheelchairs to passengers who are not able to move independently in the event of a delay in the delivery of a special vehicle belonging to the passenger to the destination airport or an airport of intermediate landing, or loss or damage (spoilage) of this vehicle during air transportation;
4) assistance in walking guide dogs.
15. In the event of a delay in the departure of the aircraft, an employee of the service organization regularly according to the technology approved by the service organization, or upon calling a passenger from among the disabled and other persons with disabilities, assists him in providing information about the departure of the aircraft.
16. Passengers with disabilities and other persons with disabilities should be provided with the opportunity to remain in their own wheelchair (with the exception of an electrically powered wheelchair) until boarding the aircraft.
An electrically powered wheelchair used by a passenger is checked in checked baggage upon check-in.
Passengers using an electrically powered wheelchair are required to carry a set of keys / tools for disconnecting the wheelchair battery terminals and battery packaging in accordance with the ICAO Technical Instructions for the Safe Transport of Dangerous Goods by Air1.
Disconnection and connection of the battery terminals of an electrically powered wheelchair is carried out by passengers on their own or at the request of the need for services - by the service organization.
17. Issuance of wheelchairs used by passengers with disabilities and other persons with disabilities at the destination airport, at the airport of stop is carried out in the baggage claim area upon request for the need for services presented in accordance with paragraph 7 of this Procedure, or submitted at check-in for the flight immediately after disembarking passengers from the aircraft.
At the transfer airport, the issuance of wheelchairs used by passengers with disabilities and other persons with disabilities is carried out at the request for the need for services submitted in accordance with paragraph 7 of this Procedure, or presented at check-in for the flight, in the baggage claim area, or immediately after disembarking from the aircraft, provided that the minimum connecting time with the flight for which the passenger has reserved a seat is more than four hours.
If there is no request to issue a wheelchair used by a passenger at the transfer airport or if the connecting time with the flight for which the passenger has a seat is less than four hours, the service organization is obliged to provide passengers who are unable to move independently a wheelchair for movement on the territory of the airport.
18. At the airport and on board the aircraft, passengers with disabilities and other persons with disabilities perform medical procedures, food and medication, personal care, sanitary and hygienic procedures, as well as looking after the guide dog independently or with the help of accompanying persons.
The carrier does not lift and carry passengers from among the disabled and other persons with disabilities.
19. On board the aircraft, passengers with disabilities and other persons with disabilities are provided by the carrier with the following services:
1) familiarization with the rules of conduct on board the aircraft and with other relevant information in a form accessible to passengers;
2) provision for temporary use of an onboard wheelchair for movement on board an aircraft to passengers who are not able to move independently at the request of the need for services submitted in accordance with paragraph 7 of this Procedure;
3) assistance with placement hand luggagecarried by a passenger on board an aircraft;
4) assistance in moving to the toilet and back, including using an on-board wheelchair, for passengers who are unable to move independently.
20. The baggage of passengers with disabilities and other persons with disabilities at the airport of departure must be loaded onto the aircraft in such a way that at the airport of destination it is possible to unload it from the aircraft first.
21. Wheelchairs and other assistive devices used by disabled passengers and other persons with disabilities are carried as checked baggage in luggage compartments aircraft.
In the passenger cabin of an aircraft, it is allowed to transport folding wheelchairs and other auxiliary devices used by passengers, the weight and dimensions of which do not exceed the dimensions of hand luggage established by the Federal Aviation Rules "General Rules for the Air Carriage of Passengers, Baggage, Cargo and Requirements for Serving Passengers, Shippers , consignees ", approved by order of the Ministry of Transport of Russia dated June 28, 2007 N 82 (registered by the Ministry of Justice of Russia on September 27, 2007, registration N 10186), as amended by orders of the Ministry of Transport of the Russian Federation dated October 8, 2008 N 165 (registered By the Ministry of Justice of Russia on December 24, 2008, registration N 12964), dated October 25, 2010 N 231 (registered by the Ministry of Justice of Russia on December 14, 2010, registration N 19174), dated April 2, 2012 N 88 (registered by the Ministry of Justice of Russia on May 5 2012, registration N 24083), dated April 30, 2014 N 114 (registered by the Ministry of Justice of Russia on May 23, 20 14, registration N 32421), dated July 16, 2014 N 187 (registered by the Ministry of Justice of Russia on August 25, 2014, registration N 33780) (hereinafter referred to as the Federal Aviation Rules).
22. Wheelchairs used by passengers with disabilities and other persons with disabilities are accepted for air carriage, provided that passengers submit a request for the need for services in accordance with paragraph 7 of this Procedure.
Wheelchairs used by passengers are accepted for air carriage free of charge.
23. Organization of interaction, coordination, operational control of the process of servicing passengers with disabilities and other persons with disabilities, as well as processing requests for the need for services at the airport (including requests from carriers according to the automated booking system in the format of standard PAL / CAL messages) are carried out a specialized subdivision of the service organization.
24. Passengers from among the disabled and other persons with disabilities are serviced by performing the following sequential actions:
24.1. On departure: the beginning of service (begins from the moment the information about the arrival of passengers at the airport is received) - check-in for the flight, departure for boarding the aircraft, end of service - boarding the aircraft (completion of accommodation on board the aircraft).
24.2. Upon arrival: receiving information on the presence of disabled passengers and other persons with disabilities on board the aircraft, when placing the aircraft at a parking place that is not equipped with a boarding bridge, calling a special vehicle / ambulift (for passengers with an escort service to the passenger seat on board the aircraft). ship, passengers on stretchers, passengers who require the use of an oxygen cylinder for medical reasons) and request for the need for an escort service, arrival of the aircraft, disembarkation of passengers from the aircraft, delivery to the arrival hall, baggage claim.
25. Passengers from among the disabled and other persons with disabilities are serviced at the station squares by performing the following sequential actions:
25.1. When passengers contact an employee of the service organization on the territory station square or in the hall of the airport complex with a request to assist them in transportation, an employee of the service organization informs the specialized department of the service organization about this.
25.2. An employee of a specialized subdivision of the service organization accompanies (transports) the passenger and his luggage to the first-aid post if the passenger needs medical services, or to the check-in counter if the passenger does not need medical services and wants to check-in for the flight in the prescribed manner.
25.3. The screening of passengers and their luggage, as well as the screening of persons accompanying them, including employees of a specialized unit of the service organization, carried out at the entrances to the airport, is performed out of turn.
26. Departing passengers from among the disabled and other persons with disabilities are serviced by performing the following sequential actions:
26.1. The check-in line dispatcher carries out the check-in of passengers and checks baggage out of turn
If the passenger goes to the transfer airport, the check-in line dispatcher, in the absence of restrictions on the issue of a wheelchair at the transfer airport, clarifies with the passenger on which parts of the air carriage the issue of the wheelchair used by him is required.
26.2. Upon arrival at the service area, an employee of a specialized subdivision of the service organization transfers the passenger into a wheelchair provided by the service organization to move around the station and terminal areas, and delivers the wheelchair, registered as checked baggage, to the packing room for subsequent transportation and placement on board the aircraft ...
26.3. Wheelchair screening is carried out at the baggage screening point.
26.4. When checking in for a flight, the check-in line dispatcher checks for the availability of the appropriate codes to provide the required service at the arrival airport. If necessary, the check-in dispatcher will adjust the special service code according to the needs of passengers.
26.5. The check-in line dispatcher allocates passenger seats that meet the needs of passengers, subject to compliance with flight safety requirements:
passenger seats at the evacuation exits are not provided to passengers from among the disabled and other persons with disabilities;
for the installation of a stretcher, a number of passenger seats are provided upon payment for their use in the manner established by the Federal Aviation Regulations.
26.6. After checking passengers for a flight in international air transportation, an employee of a specialized division of the service organization delivers passengers to the zone customs control for customs clearance and customs control, then to the cabin passport control for passengers to pass the border control procedure out of turn.
26.7. After the passengers pass the border control, an employee of a specialized subdivision of the service organization delivers passengers to the control zone (pre-flight checkpoint), where passengers pass pre-flight inspection passengers and belongings with them, and then delivers passengers to the waiting area for boarding to the appropriate exit no later than the start time of boarding according to the technological schedule of aircraft servicing.
26.8. If the aircraft is installed at a parking lot equipped with a bridging board, the dispatcher at the landing control counter, when the aircraft is ready, invites disabled passengers and other persons with disabilities to board the aircraft out of turn before the rest of the passengers board. If at the time of boarding the flight, disabled passengers and other persons with disabilities are not at the gate, the dispatcher at the boarding control counter provides priority service upon their arrival.
26.9. If the aircraft is parked at a parking place that is not equipped with a bumper, passengers are transported using a special vehicle, ambulift or apron bus.
26.10. Employees of a specialized subdivision of the service organization carry out the placement of passengers on board the aircraft, accompanied by a flight attendant (a designated flight attendant in whose area of \u200b\u200bresponsibility there are passenger seats for disabled passengers and other persons with disabilities) to the passenger seats specified in the boarding pass.
27. Service of arriving passengers from among the disabled and other persons with disabilities is carried out through the following sequential actions:
27.1. Passengers disembark from the aircraft last, immediately after all passengers have left, while an employee of a specialized unit of the service organization assists passengers in transferring from a passenger seat to a wheelchair provided by the airport.
27.2. An employee of a specialized subdivision of the service organization transports passengers for border control (when carrying out international air transportation). After passing the border control, an employee of a specialized unit of the service organization accompanies passengers to the arrival hall.
27.3. An employee of a specialized department of the service organization helps passengers get their luggage. If a passenger has handed over a wheelchair as checked baggage, an employee of a specialized subdivision of the service organization receives the passenger's baggage, unpacks the wheelchair, brings it to its working position, transfers the passenger into his wheelchair and accompanies the passenger and his baggage to the place of customs control (when carrying out international air transportation).
27.4. In case of loss of baggage of a disabled passenger and other persons with disabilities, as well as damage to baggage or loss of part of its contents, an employee of a specialized department of the service organization delivers the passenger to the baggage tracing counter, where the passenger draws up documents for the unreceived (damaged or with the loss of part of the contents) baggage and passenger customs declaration (for international air transportation) in accordance with the established procedure.
27.5. After receiving the luggage, an employee of a specialized subdivision of the service organization accompanies a passenger from among the disabled and other persons with disabilities to vehicles at the station square and provides assistance in boarding vehicles and loading their luggage.
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which are comfortable to hold on to. During the trip, drivers show
maximum care and take into account the characteristics of the passenger's health.
We understand that for most people with disabilities, transportation is a great stress, so we try to provide maximum comfort during boarding, travel and upon arrival. It is advisable that loved ones before the trip pay increased attention to the sick person, because with sincere support, he will better endure it.
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Taxi cost for disabled people in Moscow
Passengers in a state of illness, people with disabilities during embarkation, disembarkation, in the provision of various services at the airport, during the flight require special attention and assistance. According to the rules of airlines, the number of passengers with disabilities on board the aircraft must correspond to the sufficient number of passengers who can help them.
It is forbidden to take on board the aircraft passengers with the need for additional oxygen supply and with restrictions on the use of oxygen cylinders. The flight may be denied to a passenger transported on a stretcher, as well as if there is a possibility of harm to passengers and the aircraft.
Transportation of passengers with disabilities
If the state of health is in critical condition and the flight may lead to its deterioration and threat to life, passengers are allowed on board if available. medical document, certificate certified by the signature of the doctor and the seal of honey. institutions. The airline reserves the right to ask the passenger to declare that he accepts responsibility for the consequences of the flight.
Transportation of passengers in need of assistance
Infectious patients are considered persons in need of special care; passengers requiring special medical equipment; persons who need help for medical reasons; persons posing a threat to other passengers. The transportation of such a group of people is carried out in agreement with honey. a certificate indicating the date and number of the flight, accompanied by a person who is ready to provide the help you need and measures of influence.
Transportation of disabled persons
Disabled persons are allowed to transport only in the presence of honey. the conclusion that permits the flight. Disabled passengers, according to the rules, are the first to board and leave last. People with deafness and blindness, elderly people and children with infectious diseases do not need such a conclusion and a special escort, as well as special assistance during the flight. However, assistance is provided at the airport for boarding and disembarking. Blind and deaf persons are allowed to take a guide dog on board. The dog must have a leash, a muzzle and a document confirming the training of a guide dog.
How often have you seen people with disabilities on your flight? I think not often. And all because people simply do not know that rules for the carriage of passengers have been developed at the international level for a long time, who, for health reasons, need somewhat different flight conditions from the usual conditions. Today, all airlines in Russia and the world provide air transportation services for disabled passengers.
How to start preparing for the flight if the passenger is disabled?
When booking tickets, you should pay the agent's attention that the ticket is purchased for a disabled passenger. In this case, the agent makes a special note-request in the order. This request goes to the airline. Thus, the carrier receives a signal that on a certain flight and date, additional measures must be taken to ensure the embarkation and disembarkation of a passenger with disabilities. As a rule, all airlines within a few days confirm the request for the transportation of a disabled passenger. Therefore, it is worth booking tickets in advance. Here it is also important to understand that some passengers are able to travel alone, and some require an accompanying person or several chairs for transportation, for example, for a patient on a stretcher. All this is also discussed when booking tickets.
It will also be useful to call the airline's call center about a day before departure and make sure that there is a corresponding mark in the ticket booking that the passenger is disabled.
Passage of pre-flight procedures for a passenger with a disability
All pre-flight formalities for passengers with disabilities will proceed out of turn. If the passenger moves in a wheelchair, then his wheelchair should be luggage compartment, and a person is provided with an airport wheelchair, if this is allowed by the passenger's condition. In this case, the passenger's personal wheelchair, stretcher or specialized seat is transported as baggage free of charge and is not included in the baggage allowance. In the salon, people with disabilities can also take crutches, a cane, a walker and an oxygen cylinder for free. It is recommended to take the necessary medicines with you to the cabin, and place the second set in your luggage. A guide dog, by the way, is also transported free of charge if it has all the supporting documents. A certificate of admissibility of the flight is also required for a passenger with disabilities, because without its presence, the airline has the right not to take responsibility for the carriage of a disabled passenger.
Accommodation of disabled passengers on board the aircraft
Disabled passengers go to the plane first. They are placed in places convenient for them, but not at emergency exits and not in the first rows of seats. During the flight, they receive attention from the attendants or the airline personnel. Such passengers are the last to leave the plane, receive their strollers or stretchers, and the equipment received at the airport of departure is handed over to the staff of the airport of arrival.
I hope that the information received will be useful to you and that the flight will go smoothly and calmly.
Disabled and sick passengers require special assistance when boarding and disembarking from aircraft, during flights and when providing services at the airport due to their mental or physical condition. Therefore, according to the rules of airlines, the number of passengers with disabilities on board the aircraft should not exceed the number of passengers who can help them.
It is forbidden to take on board passengers who need additional oxygen during the flight, with contraindications regarding the use of oxygen cylinders and transported on a stretcher. A flight may also be denied if the presence of a passenger (for medical or other confirmed indications) could harm the crew, passengers or the aircraft.
Transportation of disabled passengers
If during the flight the physical or mental state of health or the age of the passenger can lead to deterioration of health, as well as pose a threat to life, they are accepted on board only if they have a medical certificate certified by the seal of a medical organization and a doctor's signature.
The airline has the right to demand from the passenger a statement that the airline is not responsible for possible consequences, and he assumes all responsibility.
Transportation of people in need of special assistance
According to the rules of airlines, passengers with infectious diseases (if there is a possibility of infecting other passengers, except for childhood diseases); needing medical equipment during the flight; Passengers whose limbs are fixed with plaster or splints, and who require assistance due to a state of mental or physical health or pose a threat to the crew, other passengers, property or aircraft, are considered to be in need of special assistance. Their transportation is carried out only with a medical certificate indicating the number and date of the flight, and in the presence of an accompanying person (over 15 years old) who is able to provide the necessary assistance and apply measures of influence (if necessary).
Transportation of disabled passengers
Disabled passengers are transported only if they have a medical certificate authorizing the flight. It may indicate additional requirements for transportation (if necessary). Passengers in this category board first and leave last.
Elderly people, deaf or blind passengers, as well as children with infectious diseases (measles, chickenpox) do not need a medical certificate, the presence of accompanying persons or special assistance during the flight. They are assisted at the airport and during boarding and disembarking from aircraft.
Passengers who are blind or deaf can take a guide dog on board. During the flight, she should be on the floor at the feet of the owner. In this case, the presence of a muzzle, a leash and a document that confirms the special training of the animal is mandatory.
