Working with tourists (continued)
Always weigh carefully what you say. Use reputable sources, double-check the information several times. Even if incorrect information is often found, it does not become correct and there is no need to tell it to tourists. Scientific lectures, specialized museum publications, local history magazines, books written by historians are preferred as sources of information. Television, newspapers, magazines, internet stand on last placesince unverified or distorted information prevails there.
You can read what the "excursion", created on the basis of stories, fictions, TV shows and modern books, turns into here:
"
Night excursions are one of the favorite summer entertainments of bored townspeople and curious guests of the capital, which was confirmed by a sold-out last night. Your humble one could not help but poke his nose into this industry, grabbing a barley notepad) I highlight nonsense in italics, I comment offtopic. Since we were driving away from Sukharevskaya, the Sukharevskaya tower, which had previously stood there, was the first to suffer from the guide's imagination:
When building a story, do not forget that there are people in the group who perceive information in different ways: most, of course, are visuals, but there are both kinesthetics and audials. Therefore, when describing objects, use words that characterize not only the width and volume of the house, but also the bright color of the stained-glass windows, the rustle of leaves near the house, the unevenness of bricks in the masonry. There are people for whom it is enough to look at the monument, and there are those who need to touch and feel it to get acquainted with the object.
The guide only transmits information taken from trusted sources. He does not express his own opinion, much less impose it. People go to rest, learn something new, but do not receive moral instructions or initiation into any religion. There should be no pressure or aggression in the tone of the conversation. People feel it and then the trip turns into torture, into the imposition of opinions.
"As a professional historian, I know perfectly well how to captivate the audience the most interesting stories on historical topics. I prepared dozens of examples for my lectures so that the lecture presented for the recording was not too "dry" and academic, so that the listeners would be interested. Here it is not at all required to prepare material at the lecture level. It is enough to know the basic facts and tell stories on this topic, since there are more than enough of them.
This is what happens abroad. In addition to the fact that the general level of knowledge of the guides is an order of magnitude higher than in Moscow travel agencies, no one is trying to teach tourists how to live, to preach their religious views and political views to them. Perhaps this is due to the fact that a slightly different contingent gets there on excursions. Although I cannot say that local routes are used by people who have never seen anything in their lives and have never been abroad. But why is the level of "export" guides much higher than the level of "home-grown" ones?
We drove back without a guide, avoiding a rather boring lecture about his religious views mixed with leavened patriotism. And I don't envy the part of the group with which he stayed, despite the fact that they had the opportunity to just walk around this incredible city ... "
Tell interestingly, with expression, exciting:
"... we were taken on an excursion to Lomonosov. The guide spoke so boringly that she wanted to hang herself! It's just torture."
"... during the guide's story about the defense and surrender of Odessa, the men cried (they really wiped away their tears)"
If you are going to lead a tour of the temple, you need to get permission (blessing) from the priest in advance. If you received it, do not forget that the story should be told in a relatively low voice, without disturbing the believers in the temple. A loud voice in the temple is inappropriate. It is also worth remembering that they do not stand with their backs to the altar, to the icons. You can stand to them sideways or slightly to the side, forming a triangle with the group.
The story should be interesting, comprehensive and not turn into a dry description of the facts. For example, you are passing by any enterprise, TV tower, Mosfilm, botanical garden - tell us what interesting excursions there are, how you can get on them, how to get here.
"Yes, this is the misfortune of many storytellers and guides: they do not always understand that the interlocutors may be interested in the reasons for unusual (illogical) technical solutions, and not only in the history of creation."
"We were on an excursion around Minsk on July 25. I liked Minsk very much, but the guide Margarita is not. The excursion was not informative, only dry historical facts, dates. Margarita herself was exhausted from the heat and constantly complained that she was feeling bad. "
Speak slowly enough with expression. The pace of speech and its presentation should be such that you would like to listen to, so that you can remember and understand what you have heard. Otherwise it might look like this:
"... I was just dumbfounded. My brain did not have time to digest information, it simply did not perceive some :-) The guide spoke very quickly, very self-confident, not always coherent, and such things that contradict school textbooks (in particular - about the formation of St. Petersburg)"
"... the guide, a young girl, a student very attentively and on the case told about the city and the legends of the city. At the end of the tour there was applause on the bus, the guide and the driver were a little embarrassed. :) And we didn't even want to leave them."
Summarize what you saw, summarize what was said. This will help tourists to better remember and understand what they saw.
"I was convinced that a guide is still needed, because he structures what I saw and heard."
If they try to interrupt you with a question in the middle of the story, ignore it. When you finish the story, you can ask the person to repeat his question.
If during the story something sudden happens around that distracts the attention of people (for example, a wedding procession, dogs, squirrels), you should pause for a little and then continue.
When building a story, speak from general to specific. First, tell us where we are, what surrounds us, and then proceed to describe a specific object. You cannot start the story right away with some story that happened in a certain house. People simply will not understand what kind of house they are talking about, where to look and where they are in general.
Use logical transitions. Don't jump from fact to fact. Nobody needs a lot of little information. Fragmentary information is difficult to assimilate.
When you speak important information, let's link to sources. Otherwise, your speech may be considered unfounded or fiction.
It is clear that it is difficult after the three hundredth or thousandth time to tell as if for the first time. But still, the opinion of people and the emotions they receive about the walk depend on your acting talent, inspiration.
"And most of all I remembered the guides, who are included in the ticket price, and I listened to lectures from as many as three. They tell so vividly, with soul and in colors! The last, third girl-guide, I even began to record on a dictaphone."
A guide is an organizer, but not a driver of people. If you work in a group all day, it would be appropriate to warn everyone before starting the trip that at the exits you first tell interesting things for 5-10 minutes, and then free time. Because people are often nervous, they look at you - they are worried that they will not have time to take photos and buy souvenirs. It is important to give them time for this. Otherwise it might look like this:
"I was in Kostroma 1 time, on an excursion. A terrible impression was left - a dog's cold, although the rest of the boat trip was kept warm. The tour was crumpled, the guide was a loud, nervous aunt, gave a lot of orders, didn't tell much."
Don't keep people in one place for a long time. 10 minutes is enough. Then people are distracted, worried that they will not have time to photograph, and in cold weather they freeze.
Do not wave your arms meaninglessly, keep track of your gestures. With the movements of your hands, you direct the eyes of tourists, help them not only to look, but also to see.
When communicating with people, do not wear excessively dark sunglasses. People need to see your eyes, this is respect. If the sun gets in the way, a wide-brimmed hat will help.
Depending on the position of the sun, during the story, position people so that the sun does not hit their eyes. If the weather is hot - put the group in the shade, if it's cold, on the contrary, choose a sunny place, sheltered from the wind.
If lunch is planned on the route, do not forget that the guide will sit down to eat the last one. First, he must check all the tables - how the people were seated, whether everyone has enough cutlery, what exactly was served to the tourists (compare with the information of the travel agency). If you are traveling by bus, make sure the driver is fed as well. Tour guides, drivers, managers dine at a separate table from tourists.
Let's give the amount of information that people can assimilate. There is no need to overload them with unnecessary facts, abstract topics and specific terms. Take small breaks. They are necessary for the awareness and assimilation of information.
How much is the guide supposed to say? For example, an excursion is designed for 6 hours. If this is a walk around the city, then the guide says 6 astronomical hours. If outside the city - 6 academic, i.e. every 45 minutes he has the right to take a break for 15 minutes. On way back the tour guide usually doesn't speak. At this time tourists are resting, someone is sleeping, someone is sharing their impressions with a neighbor, someone is listening to music.
Sometimes on excursions there are people who lack communication. They ask questions they don't need answers to. They need time and attention. Give it to them if you can.
If a tourist expresses his point of view on the information provided and tells a lie, do not argue with him. Everyone has the right to be wrong. Your task is to give knowledge, and to assimilate it is the personal work of everyone. Maybe he will, maybe not, it's voluntary.
If you had a suburban bus tour and you return back, warn tourists in advance that the bus follows without intermediate stops to the starting point of the excursion. People should be informed about this in advance. Otherwise, when approaching the city by bus, a procession of "walkers" will be arranged to the driver and everyone will ask to stop him there. Such situations are often unnerving for drivers. After all sightseeing bus - not a taxi and the driver should not land a group of people here and there, slowing down, rebuilding and wasting time. The travel time is also monitored by a guide. At the end of the tour, he must document the time of the bus stop when the last tourist left it. Otherwise travel Company will overpay for the time the bus rolls over.
At the end of the tour, remind the tourists that you can answer their questions. And there are usually many questions.
The guide tries to make the walk interesting, filled with reliable information. Moreover, it gives it in such a way that tourists understand and remember a lot. They gain knowledge and the opportunity for further reflection and, possibly, independent reading and walking. It's great when the work of one person encourages you to find interesting things in new objects.
At the end of the excursion, be sure to summarize - tell briefly where you have been, what you saw. Thank your colleagues for organizing the walk and the tourists for their attention. Usually this is followed by applause :) Your reward for a job well done.
Thripster turned my life around. This site allowed me to throw out the prepared pack of resumes and do something that has brought joy, pleasant sums of money and an incredible number of interesting people into my everyday life for a whole year. And all this in a mode convenient for me, and not five days a week from nine to six. I treat the Tripster team with great affection for clarity, honesty, efficiency (on the verge of fantasy) and openness to new ideas. Through their efforts, the site is constantly improving, and rare technical difficulties are solved as if by magic. But the most important thing: these kind people are doing everything that it would be difficult and boring for me to do myself. If it weren't for Tripster, I probably would have put off mastering my life's work for later.
I became a tour guide thanks to Tripster. I stumbled upon it a couple of years ago, read the stories of guides from Istanbul and Petersburg, and realized that I also want to show Izborsk to travelers - one of the oldest cities Russia. Now, after hundreds of walks with guests, I can say with confidence: Thripster - best service for booking excursions in Russia. It's beautiful and comfortable - it's nice to look at it, and everything works on it. He is sincere - guides, support service, editors - all living people - travelers feel it, you will feel it too. And he is active - Tripster is seriously working on promoting excursions, and in the season 80% of orders I receive through Tripster, although I have my own website and I work with several other sites - but they are not so effective. Thripster really makes the world a little better, and I'm glad I'm involved in this case too.
The best audience comes from the Tripster - smart, educated, curious, open-minded people, working with whom it is great happiness. We have been on the travel market for 5 years, and we have something to compare with Of all imaginable partners, Tripster is by far the best. The work of the support service is incredibly professional, these amazing people are ready to personally deal with any problem that arises, help with advice and just support. And one more very important point for us is fantastic marketing. Is it possible with such a competition to break into the "stars" with such a competition for a long time and who have collected a huge number of excellent reviews? We can confidently say that it is possible. All-all-all who, in one way or another, invest in this wonderful project! You are crazy beautiful!
The service is very convenient. You can negotiate with the traveler directly, without intermediaries and resolve issues on the shore. An excellent commission-booking system, it is much more pleasant to think that the guide himself does not pay the site anything for accommodation, since this is the price of the traveler's booking and at the same time a guarantee that the tour will take place. Notifications arrive on time, it is possible to mark busy days and hours in the calendar, a user-friendly interface, communication with mail. Support will always help resolve issues. Overall, the best service for guides: there are many opportunities for creativity and new excursions. Thank you very much to the entire Tripster team for their work!
During the six months of working with Tripster, I made many friends, visiting my favorite city. Precisely friends, because every traveler, coming to a meeting, is tuned into acquaintance, first of all, not with a historical object or museum exhibits, but with an interesting person who can expand the circle of his knowledge in one area or another.
AND the best remedy in making new friends who can appreciate your knowledge and hospitality, is the Tripster service. This is a professional team, always ready to help you in any matters of organizing this or that excursion. The main thing is your idea! Offer travelers exactly what you know best and what you love to do, and the result will not be long in coming. I began to receive orders for my excursions from the first days of posting on the service. Come up with your original route or entertainment in your hometown... I wish you success in our common interesting and exciting business!
PLAN CONSIDERATION OF THE MASTER CLASS
"HOW TO PREPARE AND CARRY OUT AN EXCURSION TO THE MUSEUM"
Goal: familiarizing teachers with the main aspects of work experience
organizing and conducting excursions in the school local history museum.
Master class objectives:
To convey your experience through direct and commented demonstration of the sequence of actions, methods, techniques and forms of pedagogical activity;
Joint development of methodological approaches and techniques for solving the problem;
Create an emotional positive attitude towards business cooperation, stimulate the activity of participants through the inclusion of teachers in work in subgroups;
Reflection of their own professional skills by the participants of the master class.
Equipment: multimedia installation, museum exhibits, texts, documents, handouts.
Plan
Organizational and motivational stage (induction)
Experience presentation
Creating a problem situation
Simulation (simulated game)
Physical education
Advertising
Summarizing
Reflection
Master class progress
Organizational and motivational stage
Greetings to the participants of the master class.
Topic announcement.
Joint goal-setting.
What needs to be done to prepare and conduct a tour of the museum?
I chose a poem as an epigraph for today's meeting
"Free talk":
- Shall we talk? - About what? - About miscellaneous and so on. - About what is good, - And not very good. - You know something.
- And I know something. - Shall we talk? - Let's talk. - Suddenly it will be interesting.
II ... Experience presentation
This is our 1st lesson, in which we will get to know the local history museum high school No. 1, its sections. On your tables lie business Cards museum. During an extramural excursion to our school local history museum, you will get to know him in more detail.
( Presentation about the school local history museum of the State Educational Institution “Secondary School No. 1, Starye Dorogi named after the Hero of the Soviet Union F.F. Kulikov " ).
Creating a problem situation
And now it's time to set the task for our meeting. In the course of your work, we will select guides, researchers, journalists, those without whom it is impossible to imagine the activities of any museum.
Before going on an excursion, I want to treat you and invite you to our museum. (Participants are invited to choose a candy)
Now I will ask you to take a seat at the table that matches the color of your section.
We are not in our museum with you, but you have a unique opportunity to visit it not only virtually through a presentation, but also to really see, evaluate and work with the exhibits using a mobile museum - “Museum in a Suitcase”. What do you think can fit in such a small suitcase?
I would like to invite you to learn how to evaluate a museum piece together, give it characteristics and talk about it. It is not for nothing that there is a saying: "Things speak!"
Participants of the master class are invited to work with the master.
Without fully studying it, it is impossible to judge the subject as a whole. We invite your attention to one of the exhibits of our school local history museum - glaze (vessel). Our task is to describe it and find out where, when, by whom, what it was used for and what material was used to make it. We must apply the information received in order to compose the text of the excursion and conduct it.
Modeling
(Group work)
I. On the tables are museum exhibits, documents, texts.
Each group needs:
1. Compose a story with a display of the exhibit with explanations (for journalists)
2. Get acquainted with archival documents and draw a conclusion (for researchers)
3.According to the proposed text, conduct an excursion in its section (for guides)
1 group ( Starodorozhchina literary) (books by old Dorozhchina authors: K. Tsvirko, A. Usin)
2nd group (There was a people's war) (cap, letters from the front)
Group 3 (Folk crafts) (belt, pottery bowl)
4 group (Matulya-school) (pen with inkwell, petition to open a school)
Group 5 (Starodorozhsky edge) (the book "Old Roads", a stone with a hole (tool) 2-1 thousand BC).
Physical education
Advertising
(Presentation of the group work of the participants of the master class)
Summarizing
1 . Upon completion of the work, everyone is awarded the title:
guide,
researcher,
journalist.
2. Joint practical work
The emblem of the local history circle. To keep in memory for a long time the memories of visiting various interesting places, people usually acquire objects depicting some objects of the area where they have been. We will also assemble the emblem of our educational institution together with you. Putting a high school emblem out of the mosaic
№ 1. Each group has a puzzle piece on the table for a single picture.(We glue it on a large Whatman paper).
So I think that after our master class you got an idea of \u200b\u200bwhat the job of a museum worker is. After your own attempts to describe the exhibit, compose a story about it and apply it during the tour, you will remember for a long time.
Reflection
Game "Suitcase of WISHES"
To each participant in turn: all the group members put together a “suitcase of wishes” at parting, putting in it the exhibits with which they worked. Everyone speaks out and necessarily expresses his admiration for the positive aspects of the personality and formulates his wishes.
What did you get from the master class?
Have your hopes come true?
Thanks a lot for your work.
One thing is undeniable:
Even though you don't go out into the world,
And in the field outside the outskirts, -
While you follow someone,
The road will not be remembered.
But wherever you go
And on what muddy road
The road that I myself was looking for
It will never be forgotten.
I want you to let everything you hear through your heart, then you will succeed.
ClayNarrowed towards the top, wide rounded at the bottom
Satisfy.
Milk storage
Museum of Secondary School No. 1, section: folk crafts ClayNarrowed towards the top, wide rounded shape at the bottom
Satisfy.
Milk storage
ClaySatisfy.
Milk storage
Museum of Secondary School No. 1, section: folktrades
ClayNarrowed towards the top, wide rounded at the bottom
Satisfy.
Milk storage
ClayNarrowed towards the top, wide rounded at the bottom
Satisfy.
Milk storage
ClayNarrow, self-woven from colored threads
Satisfy.
Wearing clothes
Claywide rounded shape
Satisfy.
For food
Glass, metal nibPen with grip, square inkwell with nib stand
Satisfy.
Writing texts
paperletter
Copy
School opening
Book"Old Drogi"
paperBook with illustrations of the city
Satisfy.
Exploring the history of the city
A rockStone with a hole inside for the handle
Satisfy.
Processing of skins
Stone tool: to.II - early.I thousand BC, the village of Levki, Starodorozhsky district, during the field work of students
Book "Old Roads": a gift from the history teacher I.M. Stanilevich
Letter of application for opening a school:
Feather with inkwell: to.XIX - early.XX century, student gift
Pottery bowl: to.XIX - early.XX century, a gift to the museum from a local resident of the village of Starye Dorogi
Woven belt: earlyXX century, a gift to the museum from a local resident of the village of Zaluzhie
Pilot:
Letters from the front:
K. Tsvirko:
A. Usenya:
I drink coffee and stick cloves in oranges - getting ready for the excursion ..
The aromas of citrus and cloves remind others of winter. People passing by my table are smiling. The orange-clove therapy works on me too: I happily run out into the street, and there is snow ... the first this year.
Hello Christmas Tour! No, today is a birthday. Children are wonderful and parents are amazing!
I am often offered to conduct excursions with children, considering it something rather difficult. In my opinion, a children's excursion is an amazing business, simple and complex at the same time, but it is important that you immediately feel the return, gratitude and love from the children.
What is the most important thing in a children's excursion?
A few tips for mums, dads, grandparents who walk around St. Petersburg with their children and want children to listen and hear your historical stories:
1. Think vivid imagesthat are clear to children.
First, you yourself must see the image of what you are talking about. The picture should be in color, detailed and evoke feelings for you personally.
For example, the gardener Eliseev grew strawberries in the greenhouse for Count Sheremetyev at Christmas. The guests are in amazement, the count in excitement exclaims: "Ask what you want!"
I can imagine everything very vividly: the count's camisole, and a wicker basket, and snow outside the window, frost down to -40 and the aroma of strawberries. Therefore, it is easy to tell. And by themselves questions are born to children: "What happened next, what do you think?" If the picture is bright, then the guys easily invent and immerse themselves in history. Where did the Eliseevs go when they became free? What did they do? Was it easy for them in Petersburg? And what would you do in their place if you had 100 rubles? And then it would be good to go from words to deeds.
2. Find a thing, a detail that characterizes your character, a story.
It is easier, of course, to use an illustration, a picture, a photograph. But the best thing is to find a thing that you can touch, smell, guess the riddle associated with it. For example, with the merchants Eliseevs, I give the guys an orange, on it the letters of the surname are lined with carnations. The letters are scattered and they must be used to form a word (Eliseev began to trade in oranges on Nevsky Prospekt).
Talking about Peter I, I like to give children a map of the area of \u200b\u200bSt. Petersburg in the 18th century and propose to lay out an approximate plan of the city (this is for older children, of course). When we go to the Photo Salon, I give a photo and suggest finding the point from which it was taken. IN Summer garden I invite the guys to sculpt some of the sculptures on their own. Everything that the children touched, made an effort to solve - they will remember them for a long time.
It is not easy to find what falls into the top ten, as they say, but the process itself is worth it! For me personally, this is the most interesting thing about the excursion: the process of finding that very historical detail.
3. Less is better, but better.
Children do not remember the date, especially when they stand, listen to even the most interesting stories on the strength of 5-7 minutes. Therefore, the entire historical story should be packed in 15-20 minutes, and the entire excursion in 1.5 hours maximum.
And after such a dive, leave the children with the desire to learn more, but on their own. Not "that I told you everything, but I also remembered, listen to me carefully." Not! Fill your communication with dialogue, searching, running, photographing and discovering places.
4. Promotion, prize, tasty treat at the end of the historic walk.
After the excursion, we go to lunch, dinner or afternoon tea. It's great if the food you offer the guys is relevant to today's walk. Let not all, but again the detail will be remembered for a long time and will make the meal "historical" and exciting. And even if you feel that the children are tired of historical information, you can simply say that our hero loved just that.
If you have boys and you have visited the Suvorov Museum, then eating buckwheat porridge and cabbage soup in bread is a must. And if emperors are your heroes, take a lace napkin and a couple of porcelain plates with you. Even in military campaigns, the emperors ate simply, but always with silver and porcelain. And this day will be special.
5. And the last, my favorite: it is easy to forget everything that is told to you and everything that is shown, but we will never forget the atmosphere when we feel good.
Be surprised, play, discover the story with the children! Love for the city is within us, and the child feels and understands everything, just talk about this love in a creative way. I have about the same approach to adult excursions. And even if colleagues in the shop do not always understand this, waking up the inner child in a serious adult is very exciting!
On the splash screen is a fragment of a photo jasoncedit / Flickr / CC BY-NC-ND 2.0
