How to buy a ticket without leaving home?
Indicate in the required fields the route, travel date and number of passengers. The system will select the option from the hundreds of airlines.
From the list, select the flight that suits you.
Enter your personal data - they are required to issue tickets. Tutu.ru transmits them only through a secure channel.
Pay for tickets by credit card.
What does an e-ticket look like and where can I get it?
After paying on the website, a new record will appear in the airline's database - this is your electronic ticket.
Now all information about the flight will be stored with the carrier airline.
Modern air tickets are not issued in paper form.
You can see, print and take with you to the airport not the ticket itself, but the itinerary receipt. It has a number e-ticket and all the details of your flight.
Tutu.ru sends itinerary receipt by e-mail... We recommend to print it and take it with you to the airport.
It can come in handy for passport control abroad, although you only need a passport to board the plane.
How to return an electronic ticket?
The airline determines the ticket refund policy. Usually, the cheaper the ticket, the less money you can get back.
To return the ticket as soon as possible contact with the operator.
To do this, you need to answer the letter that you receive after ordering tickets on the Tutu.ru website.
Indicate in the subject line "Ticket refunds" and briefly describe your situation. Our specialists will contact you.
The letter that you receive after ordering will contain the contacts of the partner agency through which the ticket was issued. You can contact him directly.
Here are some tips to help you make your trip comfortable.
To smoke or not to smoke. That is the question.
In fact, there is no question. The main thing is not to forget to inform the dispatcher when ordering that you need a "smoking" car. In this case, the driver who took your order has no right to refuse you smoking in the car.
The same rule applies to non-smoking passengers. If you prefer that the driver does not smoke in front of you, please make a “no smoking” note. If you need a car that has never been smoked, make the note “non-smoking cabin”.
She is so small and not biting at all.
If you are planning to transport a pet, do not forget to inform the dispatcher about it. In this case, the driver of the taxi arriving will not refuse to transport you because, for example, he is allergic to wool.
Something is somehow in the wrong direction ...
If you have any wishes for the route, be sure to familiarize the driver with them before starting the trip. The driver is obliged to follow your instructions.
The driver may ask you to show you the best approach to your house. Do not consider this unprofessional. In new buildings of modern quarters and in the labyrinths of streets of old Moscow, your answer will help you save time.
Where is this street, where is this house ...
The most common mistake when ordering is to mix up the structure and the case. For example, st. Bubzega 3, building 2 for navigators is not the same thing as st. Bubzega, 3, building 2. If there are difficulties in finding your entrance (for example, it is the only one located at the end of the house) it is worth mentioning this. In this case, the waiting time for a taxi can be significantly reduced.
He flew away…
When transferring to airports, remember - it is advisable to arrive at the Airport 2 hours before boarding for local and 3 hours for international flights. For example, departure at 7:00, landing, respectively, at 6:30. Therefore, it is advisable to arrive at the airport by 4:30.
Turkey's most famous carrier is, of course, Turkish Airlines. Everyone who has ever flown by plane has heard about this company. Like other carriers, Turkish Airlines has a number of features, knowledge of which will help when planning a trip with Turkish Airlines.
Contact Turkish Airlines
The company was founded back in 1933. For a long time, she operated flights only within the country, the first international flight, which later became regular, dates back to 1947. This flight took place between Turkey and Greece; the company began to carry out long-haul flights only from the end of the 80s of the last century.
Today, it operates regular flights to 108 countries. Of the 155 regular flights of Turkish Airlines, 32 flights operate within the country. The carrier is based in Istanbul. Turkish Airlines has been part of the global Star Alliance since 2008.
The airline operates flights on Boeing and Airbus airliners, in total there are more than 170 aircraft in air fleet Turkish Airlines.
The air fleet is represented by the safest aircraft of our time - these are Boeings 777 and 737 and Airbus 310, 320, 330, 340.From 2017 to 2020. it is planned to replenish the company's air fleet with aircraft of the improved Airbus 320 neo model.
The airline code is TC (TK). The company has been featured in the SkyTrax rating several times. Turkish Airlines received 4 stars in 2007. Since then, the company has been repeatedly recognized in nominations and received awards as the best European air carrier. For several years in a row, Turkish Airlines has been recognized as the airline with the best meals in business and economy class. From 2012 to 2015, the carrier was one of the ten best world airlines.
Rates, conditions and booking
Tickets are booked both at the box office and remotely, on the website of the airline or ticket agencies (in this case, the cost of tickets is usually lower).
Online check-in for a Turkish Airlines flight becomes available a day before departure, and you can check-in at the airport no earlier than two hours before the flight.
Important! Check-in for the flight ends on average half an hour before departure.
You can cancel your reservation no later than 12 hours before the flight. In this case, the passenger will be charged a cancellation penalty. The amount of the fine depends on the flight and ticket prices. If a passenger needs to change the data specified when booking a ticket, please contact the airline's service center. Changes to the passenger's passport data are prohibited, and to change the date or destination, you must pay a certain amount, which depends on a number of factors.
Best prices for tours
Main directions
The airline serves more than two hundred routes. Regular flights are made to 108 countries. Popular destinations imply arrival at major airports countries, here are just a few of them:
- european airports: Berlin, Warsaw, Moscow, Frankfurt, Brussels, Paris, Kiev, Vienna;
- airports in Asia: Beijing, Seoul, Singapore, Tokyo, Dubai, New Delhi, Bangkok;
- Canada and the USA: Toronto, New York, Washington;
- airports in Africa: Nairobi, Tunisia, Cairo.
In Moscow, this airline operates flights from Vnukovo Airport. Flight schedules can be found on the official website.
Expansion of the routes was planned in 2017, but the implementation of the plans has been postponed due to the arrival of new aircraft.
Turkish Airlines check-in
The official website of the company has a wide functionality, all information is presented in a simple and conveniently structured, so booking tickets and check-in for a flight is not difficult. On the website of Turkish Airlines, online check-in for a flight in Russian is selected from the menu. To do this, you must select the Russian-language menu from the drop-down list at the top of the page.
Important! Online check-in is not available for all airports, therefore, before the flight date, it is necessary to clarify this information in the information service.
Benefits online registration for the flight are obvious:
- no queues;
- saving your own time;
- independent choice of location.
Registration becomes available one day before the flight. This allows you to go through the procedure at home even if you have to get to the airport by buses or trains. Thus, each passenger can slowly go through the procedure, book a favorite seat on the plane, and then go to the airport without haste.
- First, you need to go to the website page for online check-in for the carrier's flight;
- You must enter the ticket number on the page. This is the E-Ticket Number. You must also enter your first and last name there (First name and Last name, respectively);
- After entering the requested data, you must click "Continue";
- After confirming the correctness of the information entered, the client will be redirected to another page of the official website to select a flight. On the same page, you must indicate your citizenship in the Nationality column. Difficulties with filling in the data for the selected flight should not arise, since the flights available for check-in are highlighted and accompanied by the phrase "Available to Check-in";
- As a result, an inscription in green will appear at the bottom of the data entry form. By ticking the appropriate box, the passenger agrees to the check-in rules for the flight. After that, you must again confirm the action by pressing the "Continue" button;
- If all the data is entered correctly, the site will redirect to the site selection page. It presents detailed diagram the location of the seats in the cabin. By right-clicking on the seat they like, the passenger will see his name appear opposite the seat icon;
- Then there will be an offer to print boarding tickets (the inscription "Print"). It should be noted that after this step it is no longer possible to change the seat, so if the passenger changes his mind, he should choose another seat before pressing the "Print" button.
This completes the online registration procedure. Printed sheets will need to be presented at the airport check-in counter.
Accommodation at the hotel when connecting
The company offers free hotel accommodation for long connections. This service can be used by a passenger of any class, however, there are several conditions:
- Free hotel is provided only when international flights, long-term docking of which takes place in Istanbul. When connecting in other cities, the service is not provided;
- Economy class passengers have the opportunity to use the service free of charge only if the connecting time exceeds 10 hours;
- For Business Class passengers, the service is provided if the connection in Istanbul takes more than 7 hours;
- Free accommodation is possible only if the seat is confirmed and is valid only for passengers whose tickets are issued on the Turkish Airlines stock, that is, the first three digits of the corresponding block in the ticket number correspond to the TC number - 235.
Important to remember! It is impossible to book the free check-in service. You can use the service only by contacting a company representative upon arrival at the international terminal.
The service also includes the transfer of the passenger from the terminal to the hotel and back. Each passenger using the service is provided with breakfast at the hotel free of charge.
Important! Children under 18 years of age flying unaccompanied by an adult are not provided with free accommodation during the connecting time.
If the connection lasts more than 6 hours, passengers may be offered a free sightseeing tourallowing you to get to know Istanbul. Tours start at 8:30, 9:00, 12:00 and 16:00.
Baggage
How much baggage can be carried free of charge and the cost of overweight in the TK company depends on the class of service and the direction of the flight.
On flights to Europe and Asia, baggage weight restrictions are imposed, but the number of items does not matter. So, the weight norm for first class passengers is 60 kg. When buying business class tickets, you can carry up to 30 kg of luggage for free. For the Economy class this value is 23 kg, but for a number of destinations this norm has been increased to 30 kg.
For a child under two years old, the baggage allowance is 10 kg. It is also possible to transport a stroller, but only fully disassembled and provided that the structural details do not exceed 1150 mm.
Important! The cost of each kilogram of excess baggage is not fixed and depends on the direction of the flight. It is necessary to find out this information directly when booking tickets in the right direction.
For flights to Canada and the United States, the weight requirements are different:
- for first class and business class - 32 kg;
- for economy class - 23 kg;
- for a child under two years old - 23 kg.
On TC flights in these directions, there are restrictions on the number of transported items and their dimensions. The maximum amount of baggage items available for passengers of any class is no more than two pieces. At the same time, in the first and business class, the dimensions of baggage should not exceed 1580 mm for each unit, and economy class passengers should take into account the total size of two pieces of baggage - no more than 2730 mm.
Carry-on baggage is the same in all directions and depends on the class. Business class passengers can carry two items of 8 kg each; for economy class one can carry one piece of hand luggage weighing no more than 8 kg. The dimensions allowed for transportation in the cabin are the same for all passengers - no more than 230x400x550 mm.
Important! If a passenger needs an extra seat for transportation hand luggage, it must be booked when purchasing a ticket.
Meals on planes
Turkish Airlines has received numerous awards for the best in-flight dining. And, as the passengers who prefer to travel by aircraft of this carrier note, these awards are fully deserved, because the food is really very diverse.
According to the airline, food should be a real pleasure, so a lot of attention is paid to this issue. The company offers food for every taste. Here everyone will be able to choose the optimal food - both a vegetarian and a raw foodist, and a person with religious dietary restrictions.
Quality metal cutlery is used on board the aircraft, rather than plastic dishes, as is often the case, but TK or Turkish Airlines use standard trays. In addition to the main dishes, the passenger can taste the desserts and sweets for which Turkey is so famous.
The portions are large enough, so passengers will not remain hungry, regardless of the comfort class.
Feature turkish airline also the variety of drinks and the absence of restrictions on their number.
Flight with a child
The airline is attentive to young passengers. Children on Turkish Airlines planes can travel with their parents or accompanied by representatives of the airline when ordering the appropriate service.
Infants are allowed on the plane after one week of age. However, one adult (parent or guardian) can accompany only one newborn. Children who have passed two days since their birth are allowed on board, but only if they have a medical certificate stating the need to fly for treatment.
When traveling with infants, parents may need a carrycot. Cots for babies are provided, but only by prior arrangement. This should be consulted when issuing tickets.
Important to remember! When traveling with small children, you must inform about this when checking in for the flight, as in this case the passenger will be provided with one of the safest seats in the cabin.
The airline representative must be informed about the need for special meals for a newborn or small child when booking tickets, but no later than a day before departure. As a rule, baby food is provided on the aircraft upon request. You should also inquire about whether your food or formula can be used for feeding, and whether there is an option on board to preheat a baby bottle.
Children over two years old will not be bored during the flight. The airline offers a range of multimedia entertainment especially for little passengers: children's films and cartoons, music, and exciting educational games. For a long flight, the child will definitely be provided with a blindfold, slippers and a blanket, as well as a T-shirt for sleeping. To keep the kids from getting bored, a coloring book and a set of markers are given on the planes.
Airline fleet
The airline operates the following aircraft models of various configurations:
- Airbus 310, 319, 320, 321,330,340;
- Boeing 737, 777.
The airline operates three Airbus A310-300 aircraft. This aircraft is designed for 280 passenger seats. The aircraft are 25-27 years old.
The A319-100 model is designed for 150 passenger seats and is used for domestic flights throughout the country. In total, the airline has 14 such liners, their age ranges from three to ten years.
The company's air fleet also includes 33 Airbus A320-200 aircraft, the passenger capacity of which is designed for 150-180 people, depending on the configuration. The newest aircraft of this model has been in operation for about 5 years, the oldest - 12 years.
43 airliner Airbus A321-200 are designed to fly 185-200 passengers, depending on the number of classes. The newest aircraft of this model has been flying for a little more than a year, the maximum age of the "oldest" Airbus A321-200 in the Turkish airline is 8 years.
16 A330-200 airliners carry between 150 and 180 passengers daily. The age of these aircraft, at the disposal of Turkish Airlines, is from 6 to 12 years old.
The A330-300 and A340-300 are designed for a maximum of 440 passengers if there is only one comfort class in the cabin. The А330-300 model is represented by 18 liners, each of which is a little over four years old.
The company has six А340-300 aircraft, the age of which ranges from 15 to 22 years.
Transportation is also carried out by Boeing aircraft. In total, the company uses 4 types of these airliners:
- 18 aircraft model 777-300;
- 10 aircraft 737-900;
- 68 aircraft 737-800;
- 3 aircraft 737-700.
The newest aircraft at the disposal of the company are the Boeing 777-300 (in operation from 1 to 8 years) and the 737-900 airliner (the oldest aircraft is less than four years old).
Judging by the number of airliners, the carrier prefers the Boeing 737-800. The newest aircraft of this model was acquired by the company last year, and the oldest airliner is 17 years old.
Also, starting in 2017, the delivery of a new model of the Airbus A321 neo aircraft is expected, and next year the company expects to replenish its fleet with the Boeing 737 MAX 8 model.
Base airport
The "headquarters" of the airline is the largest and most famous airport in Turkey - Ataturk. It is located on the shores of the Sea of \u200b\u200bMarmara and is 24 km away from Istanbul.
In terms of the number of passengers using air travel services, Ataturk Airport ranks third in Europe. The airport has a well-developed infrastructure. There are two terminals and its own hotel on its territory. The first terminal is intended for domestic flights within the country, and the second for international ones. A spacious underground passage serves to connect the terminals.
8 The airport is one of the largest in Europe in terms of the number of passengers served
Good transport links make it easy to get from the airport to various parts of the city by metro or buses.
Important! In June 2016, a massive terrorist act, as a result of which more than two hundred people were injured and 41 people died.
Bonuses and discounts
The company's bonus program is called "Miles & Smiles" and implies the accumulation bonus miles for each flight made with Turkish Airlines flights.
Anyone can join the program, including a child over two years old. To do this, you must fill out a form on the carrier's website, or ask for a form at the check-in counter or in the cabin during the flight.
Bonus miles are credited for flights operated by the company and its partners. The program also includes car rental companies and a number of hotels.
The loyalty program includes four levels that give passengers different bonuses and privileges:
- classic level;
- level "classic plus";
- elite;
- elite plus level.
The Classic level allows you to choose a menu to your liking, check in for your flight online and receive discounts when renting cars from the airline's partners, while the Elite Plus level provides free 25 kg of excess baggage, special conditions for booking tickets and the opportunity to stay in the elite waiting rooms.
Bonus miles are accumulated every time you fly. They can be spent on leveling up in the loyalty program or on purchasing tickets. Details of the conditions, bonuses and privileges of the Miles & Smiles program member can be found on the airline's website.
Video
The airline enjoys well-deserved popularity and is growing rapidly. Turkish Airlines practices a special approach, so each passenger, regardless of the cost of his ticket, will feel comfortable while flying by this carrier.
