The hotel is located in Riviera Maya, a 25-minute drive from Playa del Carmen resort and 20 minutes from Tulum resort. Cancun International Airport is 100 km (1 hour drive). Nearby Hotels: Grand Oasis Tulum, Luxury Bahia Principe Sian Kaan.

Hotel information

The hotel was opened in 1999, renovation is regularly held.

The hotel accommodates guests with disabilities.

Bank cards are accepted: Visa, MasterCard, Amex.

Beach

Own sandy beach is within walking distance of the hotel. Wider beach strip protected by coral reef. Sun loungers, umbrellas, beach towels - free.

Infrastructure

• main restaurant with international cuisine
• 3 thematic restaurants with Mexican and Brazilian cuisines
• 5 bars in the lobby of the hotel and near the pool
• 3 outdoor pools
• the shops
• disco club
• amphitheater
• conference hall

Russian-speaking staff no.

The hotel is forbidden accommodation with pets.

Rooms

The hotel has 978 numbers.

Rooms Presented: Two large single beds or one large double, balcony or terrace, TV with satellite channels, mini bar (water, soft drinks, beer - replenishment daily), air conditioning, ceiling fan, safe (free), phone, iron , coffee maker, bathroom with bath or shower, hair dryer, toiletries, iron and ironing board, extra bed (sofa or folding bed 190 * 90 m, on request).

Room cleaning: daily.

Linen change: daily.

Change towels: daily.

Outdoor coating: ceramic tile.

• Superior Room - Room area 31 sq.m, Bedroom, Bathroom, Balcony / Terrace, Max. 3/2 + 2 people, garden / pool / sea view
• Junior Suite Superior Room - room area 34 sq.m, bedroom, seating area with sofa, bathroom, hot tub, balcony / terrace, max. 3 + 1 people, view of the garden and the sea

Connect numbers available.

Nutrition concept

AI - all inclusive

Services

Entertainment and Sports

Is free

• sauna
• turkish sauna
• gym
• basketball playground
• volleyball Court
• football field

Paid

• SPA-center
• massage
• jacuzzi
• walking on bicycles
• golf
• diving
• windsurfing
• water skiing
• water species Sport
• horseback riding
• tennis court

Other services

• Wi-Fi (for free, on site)
• car rent
• laundry
• service in the room

Riviera Maya, Mexico

Hotel Grand Bahia. Principe Tulum.

8

Grand Bahia Principe Tulum offers its guests comfort, excellent service and leisure care. The hotel is a complex of buildings surrounded by gardens and parks where it is very pleasant to walk. You can sunbathe by the pool, pamper yourself with spa treatments, massage or visit the beauty salon. Water entertainment is available on the beach, diving and windsurfing lessons are offered. You can play tennis, darts, volleyball, work in aerobics or ride bikes. There is help in organizing excursions, entertainment programs, discos and other events are held. Infrastructure includes parking, shops, laundry and everything you need for an excellent stay.

Location of the Grand Bahia Principe Tulum

The hotel is located in the picturesque area, next to the sea and the sandy beach. About 100 kilometers to the airport.

Rooms at Grand Bahia Principe Tulum

Guests will find spacious and cozy rooms decorated in Mexican-style and furnished with modern furniture. They have a venue in them: bathroom with hairdryer, telephone, air conditioning, television, iron, coffee maker, safe, mini bar, wireless internet and other amenities. The balcony or terrace allows you to admire the surroundings.

Superior rooms are designed for 3-4 people, 3 dinners are available in the menu restaurants.

Junior Suite Superior - with a jacuzzi in the bathroom, 3 dinners are available in the menu restaurants.

Superior Club Hacienda rooms are more elegantly decorated, guests are waiting for a welcome cocktail, fresh newspapers, a separate reception, separate pool and a restaurant, 4 dinners in the restaurants on the menu, bathrobes, towels and other privileges.

Junior Suite Club Hacienda rooms have the same club privileges, but they are more spacious, they have a jacuzzi.

Restaurants, bars

The main restaurant of the Yucatan Hotel offers worldware buffet dishes. Themed evenings are held.

Restaurant Don Pablo will delight modern cuisine Fusion.

TEQUILA restaurant will introduce local cuisine.

Bars on the beach, in the lobby and others offer cocktails and other drinks.

Pools

An outdoor swimming pool with a sun terrace will delight on a hot day. There is a zone for children.

Services in the hotel

• parkovka
• safe at Reception
• laundry
• dry clean
• score
• currency exchange
• Wi-Fi

In the room

• room service
• telephone
• television
• plasma or LCD TV
• satellite or cable TV
• Wi-Fi
• paid mini bar
• tea and coffee set
• paid safe in the room
• bathrobes, slippers
• central air conditioning
• individual conditioner

Entertainment

• animation
• live music
• darts
• fresh newspapers

For kids

• playground
• animation for children
• children's swimming pool
• cot

Sport

• sport / gym
• tennis courts
• table tennis
• bicycles for rent
• aerobics
• beach volleyball
• uncoiling Water Sports
• motor Water Sports
• scuba diving lessons
• golf
• basketball
• football

beauty and health

• barbershop
• cosmetic procedures
• terrace for sunburn
• fitness Centre
• sPA-center
• jacuzzi
• massage
• sauna

GRAND BAHIA PRINCIPE TULUM

The first line of the beach. The sandy beach belongs to the hotel.

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Gran Bahia Principe Tulum has passed our husband honeymoon. We had a combined tour, called Fly and Drive. We traveled the first five days of vacation alone on Yucatana on a rented car, and the remaining ten days enjoyed rest in Tulum!
We arrived at the hotel in the morning, put a car in the parking lot and went to the reception desk. It was pleased that the staff speaks into English freely (unlike the staff of the majority of Yucatan hotels, who understand only Spanish).
The room was settled quickly, before it was brought to it with things on one of the shutters, which are constantly moving along the huge territory of the hotel. It was located in a detached villa on the third floor. Number we liked the big, clean, furniture is new, balcony overlooking the garden. Since we were newlyweds, we promised congratulations from the hotel (it was assumed that it would be a decorated number). We, of course, were in anticipation. But, unfortunately, nothing special saw. The only thing that we decided to congratulate is, this is a small bottle of tequila blank, which stood on the table, and a pair of fruit on a plate \u003d)
Now about the territory of the hotel. She is just huge; It seems that in the whole day you won't go through it! \u003d) Very much greens! The feature of the hotel is also the fact that a bunch of any living nature lives here: iguana, raccoons, roses (photo attached). Raccoa is something! On the first evening at the hotel, we went for dinner to the main restaurant. We decided to settle down at the open window. The windows were located at the ground level, and if you look at them, then nothing but greens will not see. Sit, dinner, and here the nagged face of the raccoon looks out of the bushes. We put him a piece of bread - he did not even touch, and when they gave meat, quickly grabbed his paws and disappeared in the thickets. Nicoshda did not see anything like!
The beach has its own, sandy. Sunbeds and umbrellas have always grabbed. I didn't like the fact that the coast was often floating algae, which did not always have time to clean. There are several pools on site, one of which is with a bar. We really liked the bartender-cheerful, friendly, constantly talked and showed all sorts of focuses with bottles. He also recovered on a bar with a bottle of tequila and treated directly from the bottle of all the wishing, located for resistant, looked very funny!
The food was very diverse, from National Mexican cuisine to Japanese, with rolls and sushi. Many dishes of frozen! Seafood soup was simply otmanized. Also, my husband really liked pork ribs in some unusually tasty sauce, still remember them. I was pleasantly surprised by the presence of a large number of dietary dishes. Even Muesli were, a bunch of kinds of yogurts. Ice cream in unlimited quantity!
Animation was good. We have constantly carried out a variety of contests with prizes, sporting contests were organized. Evenings in the Amphitheater, located on the territory of the hotel, took place, every day is new. What was just not there! Dancing, songs, parodies, air gymnasts, fockers.
I still can not say about one important moment: Hotel Gran Bahia Tulum enters the complex consisting of three hotels (Tulum, Akumal and Koba) located in close proximity to each other. The feature of the complex is that all vacationers can move and relax on any of the territories of hotels. We, for example, have dinner at the restaurants of the chaobs and Akumal, as well as having fun in the nightclub located on the territory of the carobes and went to the ideas in the Dolphinarium of Akumal.
The service was at a fairly high level. The rooms were cleaned daily, underwear and towels changed in a timely manner. Naturally, we left the tip, on the dollar for cleaning, as well as waiters for fast service. Waiters are very helpful, polite, attentive. It happened that such what was forgotten about us, but it was just a couple of times and in principle it was possible to understand, a lot of people, a big workload.
In general, our rest managed! I was upset only by long acclimatization and the fact that a couple of days was raining. But, despite all this, now we remember our honeymoon with a smile and very much want to get into this fairy tale ever again!

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As Returning Guests Me and My Fiance Got Engaged at this Resort Last Year and Returned for Our Anniversary Because Last Year We Absolutely Loved Everything about The Hotel, Staff, Food and Entertainment But This year The Room WE Had Been Giving and Made to Stay in for 2 Weeks Was. Absolutely Shocking, The Amount of Dirt That Were On the Walls Above Our Bed Especially Was Literally Black WHEN IT WERE MOUNDY AND WORST OF All WE Arrived to a Filthy Pillow on Our Bed Which The Maids Were Fully Aware Of this and Never Attempted to Change It and We Even Laid The First Side Facing Out from Bed and Not Only Was It Changed During The 2 Weeks !! Overall We Just Felt Like Our Room Was Totally Neglected and All The Maids Ever Did Was Give US Clean Towels and Make The Bed Nothing Else On The Upside As We Expected The Staff in The Restaurants, Receptions and the Entertainment Team Were Amazing, EsceciLY A Girl Named Maria Who is Part of Entertainment Team Who Teaches US A Little Bit of Spanish and Get To Know US On A Personal Level She Was Great.…

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Date Of Stay: July 2019

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Responded Yesterday

Dear Guest, First of all We Would Like to Thank You for Taking the Time to Share Your Personal Opinion About The Service Received During Your Stay. It is Our Best Reward Receiving Your Recognition to the Personal Attention Our Colleagues. POSITIVE COMMENTS ALWAYS MOTVATE THE STAFF TO PROVIDE EXCELLENT SERVICE. We Truly Understand Your Review and Appreciate The Opinion That All of Our Present and Future Customers May Have. We Thak You for Letting US Know Your Observations and We Sincerely Regret for Have Not Met All of Your EXpectations. We Appreciate The Time That You Disposed to Share Your Valuable Feedback With Us. Furthermore We Would Like to Express Our Appreciation For Sharing These Concerns Which Will Be Discussed with Our Management and Departments Involved. We Hope You Give Us Another Opportunity in the future to Restore Your Confidence in Our Chain and Offer You a Totally Different Experience. Please Do Not Hesitate On Contact US AT [Email Protected] OUR BEST REGARDS! Tania Velázquez Grand Bahia Principe Tulum

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Hotel "s Favorite

From the Moment We Arrived At The Airport to Be Shuttled to Our Resort by Iberoservice Approximately A One Hour Drive to the Grand Bahia Principe Tulum. Greeting US AT The Entrance To The Main Lobby NO Less Than 12 Very Capable Staff to Handle All Baggage.check-in Service Was Fast And Very Informative Complete With A Mini Pockets Size Map of the facilities.depending on the Length of your Stay Will Determine The Amount of a La Carte Restaurants Available During Your Stay, There Is A Small Wellness Center Where You Can Book Your Dinner Times for The Various A La Cartes .... SUGGEST YOU DO SO EARLY THE PRIME DINNER TIMES FILL UP FAST. SHUTTLE SERVICE IS Provided Throughout The Entire Facility To Your Room and Adjoining Resort Areas.The Manicured Grounds Await Your Stroll to See The Fabulous Outdoor Pool Areas Complete with All Amenities, Towel Service Available At The Pools. Now Sit Back and Enjoy Your StaFF to Pamper You WELL. Days of Sun and Evenings of Entertainment Await You ..... Moses Will Be Around to Advise You of the Various Shows In The Main Lobby Bar ... Francesca and ample Staff Are here to Provide Your Favorite Cocktails .Then Onto Your Dinner Reservation ... We selected Don Pablo "s for 3 Different Evenings of Fabulous Food and Again A Superb Staff to Serve .... Cheers to Miguel and Staff! Various Venues Are Located Throughout The Facility for Breakfast, Lunch And Dinners. Please Remember The Staff Are Working Stiffs Like US All And Are Very Proud and Warm and Try Their Best to Communicate With the Various Languages \u200b\u200bThat The Face Daily! Cheers…

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Date of Stay: May 2019Trip Type: Traveled As A Couple

Room Tip: All Buildings Are 3 Stories, We Choose The Second Floor!

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Response from OnlineReputationtul, Reputation Online At Grand Bahia Principe Tulum

RESPONED JUN 5, 2019

Dear Guest, On Behalf of Our Team We Town You for Taking The Time to Put Together The Details of Your Vacation Experience At Grand Bahia Principe Tulum. POSITIVE COMMENTS ALWAYS MOTVATE THE STAFF TO PROVIDE EXCELLENT SERVICE. IT IS REWARDING FOR US TO KNOW WHAT YOU SPENT A WONDERFUL DAYS OF HOLIDAYS IN the Resort.. Our Mission Is To Exceed Our Guest's Expecteds and We Are Glad to Know That We AccComplished This Goal Wit You. Thank You Once Again for Your Choice and We Are Looking Forward to Your Next Visit in Order to Repeat This Very Nice Experience. Please Do Not Hesitate On Contact US AT [Email Protected] OUR BEST REGARDS! Tania Velázquez Grand Bahia Principe Tulum

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We Stayed At Grand Bahia Principe Tulum The Last Week of August, I Was Totally Disillusioned With this Hotel, First of All It Does Definitely Not Merit A 5 Star Hotel Rating (Maybe 30 Yrs Ago). The Hotel Is Dated And The Rooms All On The Small Side, Most Definitely Not More Than 4 STARS, MOST Definitely Not A 5 Star Hotel. It "Sue Cheapest, Oldest and Worst Maintained of a 4 Part Hotel Complex. The Food Was Ok, Not 5 Star But Acceptable, The Pools Ok. Plenty of Poorly Paid Workers Around The Hotel But Just Because There Are" Help "DOESN" T Replace The Feeling That You "Re Getting Screwed On Facilities. The most Important Failing and Also The Most Alarming Are The State of Many of the Buildings / Guest Houses on the Complex. There IS A SEVERE PROBLEM WITH THE HUMIDITY AND VENTILATION SYSTEM IN MANY Of the Rooms. We Were Offered A ROOM on the ground floor with An Appalling Mould We refused to Stay There. This Smell Would Take Your Breath Away, It Was Overwhelming. Eventually We Were Moved to A Room In The ADJACEENT COMPLEX FOR THE GRAND BAHIA PRINCIPE THE FOLLOWING DAY. THE REPLACEMENT Room Was On The Third Floor of A Different Building (More Than 40 Units in Grand Principe) 900 Apartments in the Whole Hotel Complex. The Room Was On The 3rd Floor But Still Had a Humid Mold Smell, Although Not AS Strong As The First Offering. I Would Strongly Recommend Not Staying in This Hotel, Firstly for Not Being A Real 5 Star hotel And. Secondly The Grave Health Risk That Many Hotel Rooms Have. Such A Strong Mold Smell, Obviously Related with Poor Ventilation And The AC UNIT Would Automatically Be a Reason for Closing This Complex in the US or Europe. The Smell Was Totally Unacceptable But Present In Many Many Rooms AS We Experienced First Hand At Reception From Other Customers. Unpacking Our Clothes on Return, Our Clothes Were Impregnated with A Mould / Mildew Smell. My Advice If A Smell You Are Putting Your Health and That Of Your Family At Risk. Other Than This This 3/4 Star Hotel Will Met Your Needs. I Hope That IF You Decide to Go Book That You Will Have Better Luck Than Us.…

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Date Of Stay: August 2019TRIP TYPE: Traveled WITH FAMILY

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Response from OnlineReputationtul, Reputation Online At Grand Bahia Principe Tulum

Responded Yesterday

Dear Guest, First of all We Would Like to Thank You for Taking the Time to Share Your Personal Opinion About The Service Received During Your Stay. We Truly Understand Your Review and Appreciate The Opinion That All of Our Present and Future Customers May Have. We Thaw Your Observations and We Sincerely Regret for Have Not Met All Of Your Expectations, We Appreciate The Time That You Disposed to Share Your Valuable Feedback with US. In Regards to the AC Comments We Have Already Taken Corrective Actions in Order to Meet Our Values \u200b\u200bAgain. Furthermore We Would Like to Express Our Appreciation For Sharing These Concerns Which Will Be Discussed with Our Management and Departments Involved. We Hope You Give Us Another Opportunity in the future to Restore Your Confidence in Our Chain and Offer You a Totally Different Experience. Please Do Not Hesitate On Contact US AT [Email Protected] OUR BEST REGARDS! Tania Velázquez Grand Bahia Principe Tulum

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We Travelled to Mexico to Celebrate My Dad "S 70th Birthday. We Had Heard Amazing Things ABOUT THE GRAND BAHIA PRINICIPE resort And. That is Why We Decided As A Family On This Being Our Destination. The Resort Ishelf Is Huge and Very Clean, However The Service Was Poor. Upon OUR Arrival IT Took Over An Hour to Check-in. 3 Out of Our 9 Family Members Were In Another Villa Which Made It Hard To Be Together. The Service In The Main Buffet Restaurant Was Rushed, Inexperiened and Poor and The Food Was Repetitive. I ALSO FOUND ALOT OF THE LOCALS AT THE RESORT ON DAY PASSES WHICH WAS UNEXPECTED. Maria and Javier of the Entertainment Crew Were Great. The Lack of Service Was a Real Disappointment.…

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Date Of Stay: August 2019

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Response from OnlineReputationtul, Reputation Online At Grand Bahia Principe Tulum

Responded 2 Days Ago

Please Ready To Very End. Thank You i Came Back to GBP Tulum Because I Had Really Good Experience from My Previous TRIP There, It Turned Out to Big Disappointment for Me and My Cotravelers. First I Need To Mention Good Things - Perfect Weather - WELL MAINTAINED Beach (Cleaned From Seaweed) - Good Food Now Bad Stuff: - "Loyalty Program" is Big Joke! Fast Line For Loyalty Program Don't Work So You Stay in Line Like Everyone, Despite Huge Sign "Loyalty Program Line" -no Cold Drinks in Lobby! SO After Arrival You Wait Thirsty and Sweat for Two Hours! Until You Can Drink Something Cold! -bars Restaurants Maintenance and Room Service So Much Understaffed! Waiting for Coffee At Breakfast Almost Hour! AT Some Point I Decided to Grab Coffee by MySelf to Do Not Waste Time !!! Manger At Breakfast Bar IS Super Super Rude for Vacationers and Employees - That Man He Should Loose Job Asap. -One service Lady Didn't Leave and Toilette Paper and Didn't Clean Room AT All At First Day Because I Left Canadian Dollar for Tip (Didn't Have Time To Change to US) !! -water Showers on Beach Wasn't Working -plates Are Dirty Not Washed Properly -After Two Days I Received OceanView Room Water With View On Restaurant Roof !! NOT Working AC !! Not Working Flush in Toilette !! Room Stinked Like Mould !! After Call Maintenance Person Came to Fix AC. (I Fixed Flush MySelf) HE Pretended to Fix. AC Didn't Work. Next Day i Asked Lady in Lobby She Said She Will Send Someone. Came Back From Whole Day Trip There Was 30deg C in Room !! Went Next Day to Lobby to Talk to Someone. Lady Was Obviously Super Nice and She Promised That She Will Send Someone to Fix It and She Will Go in Person to Check IT. When I Step Aside I Seen She Was Laughing About Whole Situation. Which Was Super Frustrating and Disappointing for Me. AS Well I Seen Stuff "Cleaning" Lockers AT Dolphinarium at 4:00 in Morning with Flashlights on Heads! And Collecting Lost Items Form Beach to Backpacks !!! Tour Guys Are Very Sneaky Offering Tours to Friended Companies Not Necessary The Best and Cutting Hours While On Trip: Centoes Supposed to Be 2H WAS 1H30M Chichenitza Was Super Speed \u200b\u200bUp and Valladolid Supposed Yo Be 1HR WAS 20M and Bus Driver Was Watching Porn on Phone WHEN WE EXIT BUS! Last! MANAGEMENT !! After Insisting To Speak With The Manager I Was Said The Manager Is Not On Site and I Was Treated by Supervisor Lady On Front Desk Very DisRespectful! Last Day After Checkout We Have Been Told That There Is A Gift for US OUR INCONVENIENCE (Bahia Cup and Box of Chocolates !!) I Wanted to Speak with Menager or At Least Get This Person Name. I WAS TOLD THAT MANGER AT HOTEL DOESN'T HAVE HIS CARD AND ITS ACTUALLY THE LADY WHO GAVE US CUP NAMED GLADYS. Which Was Lie !! Gladys Was Just Assistant Trying to Figure Out People's Dissatisfaction. To The Point I Don't Know Whats Going On Out Thereby Plane With No Pilot Is Like Plane with No Pilot by Steer! Manager WHO IS NOT HONEST ENEUGH TO SPEAK WITH CUSTOMER IN PERSON SHOLD NEVER RUN HOTEL !! AS Well Not Sure If Employees Got Greedy There and Don't Want To Work Anymore Or Underpaid Overworked Or Whatever Is Causing Them to Be Rude Should be Fixed. To Justify Mi Opinion I Traveled Many Hotels From *** - ***** Hotels All Over The World and Know Its Not Standard What GBP Tulum Is Offering You for Such A Price! Thats a joke! And by What I Saw By The Lobby I Wasn't The Only One Super Disappointed !! Not coming Back to Any Grand Bahia Principe Hotels There Are Better Places with Outstanding Service Out on Ter. I Do Not Recommend That Place Anymore!

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Response from OnlineReputationtul, Reputation Online At Grand Bahia Principe Tulum

Responded 2 Days Ago

Dear Guest, First Of All Thank You for Your Comments About Yours Stay At Grand Bahia Principe Tuulm, Riviera Maya! We Are Very Concerned About the Discomfort You Felt; We Thaw Your Observations and We Sincerely Regret for Have Not Met Your Expectations, We Appreciate The Time That You Disposed to Share Your Valuable Feedback With US. We Have Sent This Information to Every Department Involved SO Necessary Measures Can Be Taken To Guarantee Our Guest "S Satisfaction. We Hope You Give Us A Second Chance to Restore Your Confidence in Our Resort, It Would be Wonderful to Host You Again. Please do NOT HESITATE ON CONTACT US AT [Email Protected] OUR BEST REGARDS! Tania Velázquez Grand Bahia Principe Tulum

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