What does it mean a flexible S7 economy. Cheap S7 tickets will be sold on the day of departure. Special rules of the company

Once in the student winter time, namely April 22, 2010, on the site S7 Airlines I bought a ticket for the flight 964 route "Pavlodar-Moscow". Departure date on May 29, 2010, booking class - Economy V. The issue price is 13,962-55 rubles (and then S7 on the route receipt indicated the amount only tariff and dachshunds, the amount of fees was not prescribed, but naturally he was written off).
But on May 3, I do not remember why, I had to return a ticket. It must be said that it was my first experience in returning a ticket, because I called the S7 contact center and consulted on this issue. I was explained by order and sent an application application form to the email address. At the same time, the operator's girl explained that the return period of money for about a month (I will come back to this).
On the same day I issued an application for a refund and sent it to the Contact Center.

According to the terms of the ticket purchased by me, the return of the ticket for more than 24 hours before the departure time meant the full refund for the cons of the fixed payment of 600 rubles in the form of an additional fee for issuing a return. As a result, according to my calculations, I had to get back 13962.55-600 \u003d 13362.55 rubles.
At the end of May, cash returned at the expense of my bank card. However, instead of the amount indicated by me, only 9688 rubles came, that is, 3674.55 rubles were rushed into oblivion.
I received an extract from the bank about the return of funds only after June 2, plus were still, apparently, some cases distracting from this issue. In general, only on July 1, 2010, I turned to the airline's website at the feedback form. I described the situation and asked to clarify, otherwise instead of the required 13022 rubles (I did not change the collection of 340-55 rubles, which was not specified on the printout of the route receipt electronic ticketAlthough now I understand that I was worth it to do!) I returned 9688 rubles.
In the same evening on email I came the answer:

Good day!
In the case of returning at your rate, 600 rubles is held, and 25% of the paid tariff is held.
Sincerely, [Name of the S7 Airlines Contact Center Operator]
Contact center S7 Airlines

But this explanation contradicted the terms of the tariff prescribed in the ticket purchased by me. Exposure from the tariff conditions:

Returns fully unused tariff: Without penalties when returning more than 24 hours in time of departure. With a collection of 25% of the tariff used when returning less than 24 hours before the departure time. Additional charge for issuing a return of 600 rubles at any time.

Specified everything clearly and clearly. And it turns out that the calculation with me was produced, as with a passenger who returned an unused ticket for less than 24 hours before the departure time. This is despite the fact that I made a ticket refund on May 3, 2010, while the departure date on May 29, 2010 is 26 days before departure!

This time I did not write anything, but I called the contact center. On the other side of the connection, I was again told that with a return of funds, 25% of the tariff were kept. When I objected that it contradicts the conditions of the ticket, which I had in my arms, I was switched to another person who, as I was told, specializes in returns (unfortunately I never remember and especially I do not write down the names of operators, now I am Of course, smarter and try to do it). The second operator repeated the words of his colleague, which is kept with 25% with me. When I specifically refused, I switched to the third person. Apparently, it was a senior shift or something like that, in rank you can talk to clients with an impatient tone (unlike ordinary operators, the conversation with interlocutors that call the contact center is always recorded; this may not written). In general, the woman impatiently repeated the words of his employees, stressed that everyone from their part was done legitimately and, if something does not suit me, I can turn in writing with the material requirement.

With written appeals, on the one hand, legitimate - in the case of which you can make some evidence. But, on the other hand, this is not a call to the contact center - everything needs to be supported by pieces of paper: copies, bank extracts and other documents.
At first, I told myself - hell with these three with more than thousands rubles, anyway, all silence (I apologize for such a pun) was paid for by the employer then. But then I took anger: you know, from each they will be three thousand not up to return, and the state of the lean can be decent! And besides, the return of money lasted for almost a month - with the statement he turned on May 3, and the money was listed back on May 31. They warned that the return period is about a month. But why does the procedure last a whole month? Simply, they are still not overnight of the weeks from the financial turnover of the airline, in turn making her some money. After that, I had the experience of refunding money with KLM - Netherlands National Air Transport. It would seem that money is returned from abroad. And returned to the third day!

In general, I decided to fight for my blood 3334 rubles (again, I did not count the collection, which was not specified in the printout of the route receipt, but I repeat, I already understand what it was necessary!). The difficulty was that from November 2008 I live and work in Pavlodar. Here we have a representative office of the company, the head office of which is in Maykop. My employer in Maykop. All my bank accounts are open in Maykop. Accordingly, an extract from the bank that needs to reinforce the material requirement, can be taken only in Maykop. So what? Due to the discharge, specially fly from Pavlodar to Maykop?
In general, I specifically ride, naturally, did not. I was able to issue an extract only in September. And on September 29, 2010, I sent a material requirement to OJSC "Airlines" Siberia ", reinforcing the following documents:
1) a copy of the electronic tickets route receipt (which was returned);
2) an extract on a bank card account at the date of write-off for a ticket for a ticket;
3) accounting on a bank card account at the date of receipt of returned funds;
4) Copy of an application for the return of air ticket.
All this, I sent to OJSC "Siberia Airlines" in the name of his general Director By registered mail notice.

And what do you think?
Even notice of the delivery of correspondence to me has not yet returned, and the requested 3334 rubles have already arrived back to my current account!

In general, in this plan of the airline S7 Airlines big sign!

So, who considers themselves right in any controversial issue - ahead with documents to defend their rights! And if it comes to a monetary issue - all the more. Even if the result is negative, you can be sure that you did everything right!

From December 1, 2015, S7 Airlines (the legal name of the company - the airline S7 "Siberia") launched a new tariff system.

As a result, the passenger can choose the necessary tariff, guided by the presence or absence of available (necessary) options. In total, such tariffs are introduced as:

• Economy Basic;
• Economy Flex;
• Business Basic;
• BUSINESS FLEX.

Important! There were not only tariff changes. Now the company provides the ability to transport manual sting up to 10 kg (weight hand luggage The plane was previously 7 kg), to get 25% more miles of S7 Priority Program participants (the number of miles increased by S7 Airlines from 25% to 50% at the minimum rate), acquire any tariff until the full flight download.

In the tariff plan "Economy Basic" airline included the flight (1st place) + 1 place for hand-made bag, the weight of which is 10 kg, and the dimensions should correspond to the 55-40-20 cm parameters.

The luggage is paid at this rate and is calculated from the cost of 2500 rubles per segment: 1 luggage place For 23 kg of baggage (the norm for the luggage compartment is 203 cm). For international flights - the calculation and payment in the euro, for flights with transfers (internal / international) - calculation also in euros. When buying a ticket and pay luggage online, the passenger receives a discount (according to the payment rules), and the cost of 1 luggage place will be equal to 1800 rubles. It is worth paying attention to the fact that according to the rules of the company the price of a breakage of baggage in case of transplant (on domestic flights Companies) doubled.

If the norm is exceeded, the calculation of the supplements on the baggage is based on the following parameters.

Calculation of surcharge for baggage over the norm

Important! If the passenger is waiting between docking flights More than 24 hours, then the conditions of transportation are as follows: the baggage is drawn up to the first docking point.

FREE (that is, if there is a paid place, in addition), children's strollers, cradle, car seats for children can be transported (as hand-made or baggage), but only if a child is registered on the flight. If there is no child, but the stroller is designed, for example, as a gift, then it is paid as the rest of the luggage. The airline also allows for free to carry one set of ski equipment or snowboard equipment, if the weight of the transport kit does not exceed 32 kg. The conditions for the carriage of a more overall kit are the same as in the case of "non-standard" cargo.

Important! Participants of the S7 Priority program with Ruby status are entitled to 1 free place Luggage (up to 23 kg) Even at the tariff "Economy Basic".

Non-standard baggage

There are also non-standard loads in airplanes, that is, luggage, which does not correspond to the norm (more than 203 cm and heavier than 32 kg). Before the flight, you need to contact the company in order to clarify whether there is an opportunity to translate such a cargo with the desired flight. If there is an opportunity, then, most likely, the company will offer to buy 3 standard luggage places, and the tariff plan in this case will not be taken into account. Maximum permissible weight For transportation - 50 kg. But the question is how much the luggage is in an airplane for disabled people, naturally exceeding the weight of 50 kg, one can answer unambiguously - wheelchairs and other large-sized aid can be transported by standard tariff or for free, if they can be placed in the cabin.

Pets of animals

An animal container is considered to be supernormative and mandatory paid. Most often container placed in luggage compartment, given its parameters (the total weight of the standing container should be more than 8 kg, size is more than 115 cm). If the size of the container is less, it is possible in the aircraft's cabin.

Important! Registering the transport of an animal online is impossible.

Service "Additional Norm"

The company has the service "Additional baggage transportation". In accordance with it, an airplane can carry out a load that exceeds the standard norm by 5-15 kg. You can only use this service once, and in some directions it does not work. When choosing an aircraft and flight, take into account this moment.

The standards and standards mentioned above are internal and operate only on flights that the company is implemented. If we are talking about code-shan or transfers with the participation of a partner company, then the calculation of the cost of baggage will be held according to the standards of IATA, taking into account the "dominant" carrier. More detailed information By calculating the cost of baggage on such routes can provide in the S7 Airlines contact center by phone numbers: 8 800 700-0707.

Luggage in the aircraft S7: Transport Rules

The company has certain rules for the transportation of baggage, which should be considered when planning a trip:

1. There is a whole list of items prohibited for transportation (find out that it is forbidden to transport you can still carry on the company's information stands at the airport and on the official website);

1. There is a list of objects, which can be transported in limited quantity: alcohol, scissors, aerosols and sprays;
2. It is not recommended to carry food in baggage. Baby food is in hand clashes (if it is intended for use during flight);
3. It is not recommended to carry in baggage (better in hand-made) such objects such as money, jewels, electronics (laptops, smartphones, tablets), documents, keys;

Important! Luggage in an S7 aircraft is located in a special luggage area (separation). Access to it during the flight is prohibited.

According to the Rules of AK, weighing are not subject to the following items, if they are not packaged:

• bags (ladies) and portfolios;
• business paper folders;
• outerwear;
• books and journals designed to read the plane;
• children food;
• digital Technology (Cell Phone, Smartphone, Tablet, Laptop, Camcorder, Camera).

1. When flying within the Customs Union, with the availability of the cargo to be declared, it is better to have a customs declaration on hand (the official website of the Domodedovo Customs - http://domodedovo.customs.ru; on the same site you can find out that it is forbidden to join different countries TC);
2. Packaging Requirements: Packaging Integrity should not be disturbed, also should not stand acute subjects;
3. Rules for carrying out hand-baggles are similar to the rules of baggage transport in everything except packaging.

Luggage provisions are presented in more detail on the company's website, in the "Information. Rules for transportation. "

It must be borne in mind that one bag (suitcase) is one luggage place. Payment will be made at the rate even if the bag will weigh less than 23 kg. Simultaneous packaging of two bags or two suitcases is unacceptable.

Basic Options Tariff "Economy Basic" S7 Airlines

Passengers are also entitled to:

• 50% miles (under the S7 Priority program for economy class S7);
• choosing a place when registering on the site (company website - S7.ru) and when buying a ticket at the airport; Service paid: when online registration The choice of space is from 300 rubles (depending on the direction), when buying a ticket at the airport - from 500 rubles;
• changing the facilities of the tariff for internal and international flights (With "Economy Basic" it is possible to exchange for the "Business Basic" class S7): until the end of registration - 3000 rubles (60 euros), in case of failure to appear on the flight - 5000 rubles (80 euros);
• snack (hot meal) during flight.

Important! Refund of the ticket on the tariff plan "Basic Economy" is not available. Options "Open Date" and "Stopper" within this option package are not available.

The airline S7 clearly regulated rules for carrying out hand baggage and baggage and cost of transportation. Flight to Economy class S7 is a real opportunity to save those who love to travel by light, without burdening themselves with excess cargo.

Video

S7 Airlines Airlines drastically changed the approach to the formation of tariffs for flights. The innovation provides passengers with a wider selection of tickets and will make flights more accessible. The main feature There was a new rigging tariff "Economy Basic". Now fly from S7 will be cheaper.

Differences tariffs for flights

The airline S7 Airlines introduced 4 new types of tariffs for flights: Economy Basic, Economy Flexible, Basic Business and Business Flexible.

The tariff "Economy Basic" is designed for economical travelers who fly without luggage. Flights at this rate are similar to Tickets of Loocolers (low cost airlines) airlines (low cost airlines), which does not include luggage, the flight is possible only with manual looting up to 10 kg and the delivery of the airfall is possible. The tariff "Economy Basic" has paid options: a choice of place when buying or registration - 300 rubles, paid baggage - one place up to 23 kg will cost 2000 rubles. Owners of loyalty cards from silver level ONE WORLD. - Silver Ruby and "S7 Priority" The norms of provision of bonus baggage are preserved: 1 place and weight up to 23 kg.

The rigging tariff "Economy Basic" was created to ensure the transport accessibility of passengers and competition with the New Russian Loadost Airlines. This will allow S7 Airlines airline to offer more competitive prices for flights.

The remaining Tariffs S7 Airlines are more classic: "Economy flexible" is a standard fare with the possibility of carrying luggage to 23 kg, manual sting up to 10 kg and change the flight dates. "Business Basic" involves an enlarged luggage and business class, "business flexible" - allows you to change the flight dates, use the business room and business class, and also allows an increased weight of baggage.

If you have the circumstances requiring the return of the ticket, it is necessary to take into account its tariff plan, as well as the reason for what happened, place and time. All this determines further actions. The ticket is refundable in the following situations:

• canceled or moved departure;
• changed flight route;
• there is no place of that classwhich is listed in a travel document;
• the plane returned back to the airport. For example, if for any reason he was banned by landing in the destination country;
• no shipping after docking;
• landing was produced at the airport that is missing in the original route;
• tickets are incorrectly filled;
• fell ill or passenger died, or his close.

It should be noted that if the flight is partially produced, the cost per ticket will return to the deduction of its part.

Dependence on the tariff plan

The airline S7 has four tariff plans. From how the fare will choose a passenger and how the conditions are flying, the conditions will be determined.

Economy Flexible Tariffs and Economy Basic

Economy basic assumes that the bought completely non-returnable one. However, If the passenger did not use the travel document, it has the ability to change the date and route of the flight. This is possible subject to payment for cash collection for the operation. However, if the passenger has notified the changes in advance, then the collection will be 3,000 rubles for flights in Russia and 60 euros for international. In cases where the passenger did not appear on the flight and did not inform about it, the fee is paid in the amount of 5,000 rubles or 80 euros, respectively.

In addition, in purchased tickets, you can change the tariff for the economy flexible and business basic, but with the condition of surcharge.

At the Economy tariff, the possibility of departure date, flight numbers, as well as returns without additional fees. However, if the cost of the ticket is higher, it will be necessary to pay the difference.

The situation does not concern circumstances when the passenger did not come to the flight, did not notify in advance and is going to change the date of departure. In this case, it is necessary to pay for the collection of 5,000 rubles or 80 euros, respectively.

Tariffs Business Flexible and Business Basic

Travel documents of the tariff plan Business basic non-returnable. Call them and return it will not work. Change the flight number, the departure date is possible, but when paying for the collection. He charges in any case. However, if the passenger appealed in advance, the collection will be in the amount of 5,000 for a flight in Russia and 80 euros for international. In case of refinement, it will be necessary to pay 7000 rubles or 110 euros, respectively.

Is it possible to return the non-return boarding pass?

The airline S7 has tickets of the lowest price category, which belong to the tariff plans economy basic and business basic. To return them is not possible with the exception of the following situations:

• serious, which is confirmed by a medical certificate;
• death, in this case, relatives may apply for refund.

How to return it right?

The passenger may refuse in advance why he is required to inform the airline. In this case, it can return funds in the amount depending on what time he made a refusal:

1. In 24 hours and more. The whole amount is relying to return.
2. Less than 24 hours. The amount of compensation will be 75% of the cost.

Where to contact?

To return, you must take the following actions:

1. If the flight is canceled until registration, the official representative puts the mark and assures it with a stamp.
2. When the flight is canceled after registrationYou need to get from employees at the registration of ticket coupons. Without coupons, it is believed that the ticket was used, despite the delay or cancellation of the flight.
3. Write in the official sales office S7. It indicates the passenger data, as well as the reason for which the flight was canceled.
4. In cases of illness or death, medical certificate is provided or death certificate.
5. Get cash. It is carried out on weekdays from 9: 00-13: 00 With a passport in the name of the passenger, whose ticket is subject to return.
6. Provide notarial power of attorneyIf the money will receive a third party for the passenger.

In addition to sales offices, you can:

• call the airline support service;
• fill out an application on the official website In the "My Booking" tab.

Return time

Return of funds is carried out within twenty working days. Cash Return to the one with which the payment was made.

How to return a ticket bought via the Internet?

There are two ways to return the ticket, executed over the Internet.

In a personal account. This requires:

1. From the official site to go to personal Area And choose the service "My Booking".
2. Active booking will openYou must click on the desired reservation.
3. In the upper right corner click on the refund link.
4. Check the data and send an application.

Through a call center:

1. Dial number 8-800-700-07-07 (free call) Or call from the official site. At the bottom of the screen there is a section "Contact us", you need to select "Call online".
2. When calling, you will need to inform the following data: Full name, date of birth, passport data, first and last 4 digits of a bank card, route of transportation and reservation number.

By clicking on the Send button, you agree to the processing of your personal data.